Offshore outsourcing services can be mainly divided into Technology services outsourcing and business process outsourcing.
Technology Services Outsourcing
Companies that utilize technology require sophisticated, quick-responding computer systems and software that are flexible enough to respond to the increasing capabilities of technology and the rapid changes in business models. Selecting the right technology partner is an integral part of many successful ventures. Following are the specific types of technology services.
- Electronic Commerce ("eCommerce")
- Infrastructure ("Networks")
- Software ("Applications")
- Website Development & Hosting
Business Process Outsourcing
With globalization, enterprises have been challenged to find the niches where they add the greatest economic value to the world's economy. As a result, enterprises have looked for ways to avoid making investments in employees and infrastructures that do not have a high yield. As service providers witnessed this development, they began to create whole enterprises based on narrow business processes. The term "BPO" (Business Process Outsourcing") was coined in about 1995 and became popular a few years later, accelerated by the explosion of Internet business.
- Customer Contact (Customer Relations Management)
- Finance / Accounting
- Human Resources
- Procurement / Supply Chain Management
Human Resources, is becoming another sought after outsourcing area. Other areas of who and what is being outsourced is Document, Utility, Insurance, Secretarial, Consulting, Healthcare, Manufacturing, News and Media outsourcing.