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Australia has been slow to openly embrace India as an outsourcing destination but momentum is building and more organisations are saying they have shipped technology and business process work offshore.Not surprisingly, many of the companies that have entered the fray play in the financial services sector, a voracious and aggressive user of information systems and services.
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The IT R&D offshoring market in India is expected to record a CAGR of 23% to touch $21.4 billion by 2012, according to a study done by Zinnov, a consulting firm. Zinnov said there are around 600 MNC captive centres in India and for 2008, the total revenue is expected to touch $9.4 billion with $5.8 billion going to come from the MNC captive centres rest from the third-party vendors.
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UK firms that offshore their IT functions are increasingly favouring Indian suppliers, a new national study has found. According to independent sourcing advisory firm EquaTerra, Indian IT services firms such as Wipro and TCS are steadily increasing their profile and popularity among UK IT decision makers.The study found that all UK firms that offshore all or part of their IT function now use India as one of their offshoring locations, and plan to continue using this strategy.
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Japan turns as right market for Indian IT services companies, who are looking for new destinations to counter the set back from the U.S. market. Considering Japan as a major automobile and consumer electronic manufacturing destination in the world and as one of the most IT spending nations, Nasscom, an IT industry body is presently undertaking a study to evaluate the out sourcing opportunities in Japan.
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DHL Global Forwarding, a part of the DHL group, is betting big on India and the potential of the manpower in the worlds secondmost populous country. The logistics provider is looking at outsourcing some of its backoffice work to India and is running a pilot project for this.
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eVentive, LLC, a Chicagobased IT consulting and outsourcing firm, has announced the opening of its offshore IT outsourcing center in Addis Ababa, Ethiopia. The outsourcing center, the first of its kind in the region, became operational with the graduation of the first class of Ethiopian consultants from eVentives exclusive training program.Addis Ababa, a thriving metropolis of nearly 3 million, offers a large workforce of Englishspeaking IT professionals.
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The regions increasing appetite for information technology to diversify resources away from hydrocarbons has largely benefited the outsourcing industry. Although the Middle East and North Africa region has only become familiar with the word outsourcing, a process where a product design or customer service is sub contracted to a thirdparty company , in the early 2000s, it has gained immense popularity, so much so that new concepts such as the Dubai Outsource Zone are selling like hot cakes.
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The IT R&D offshoring market in India is expected to record a CAGR of 23% to touch $21.4 billion by 2012, according to a study done by Zinnov, a consulting firm. Zinnov said there are around 600 MNC captive centres in India and for 2008, the total revenue is expected to touch $9.4 billion with $5.8 billion going to come from the MNC captive centres rest from the third-party vendors.
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At a time when the Indian IT companies are scouting for a small piece of the domestic market, the global software vendor IBM is set to rule over half of Indias outsourcing market by 2010. Currently, the company owns a share of 36 percent of the countrys USD 5.6 billion software outsourcing market.
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Tata Consultancy Services TCS are to join forces to help customers build or evolve nextgeneration data centres. Under the agreement, TCS will build new technology on Ciscos data centre networking and security offerings. This includes development of a Cisco Technology Lab at the TCS campus in Chennai, India.
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Egypt is the latest in a long line of countries to set up a government agency to sell its IT services to businesses overseas.Countries such as the Philippines, Russia and Kenya have sent out similar delegations, envious of the spectacular overhaul of Indias economy in the past 10 years, led by technology investment.Amin Khaireldin, a board member of Egypts Information Technology Industry Development Agency, said the country has learned from Indias example.
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Netherlands based KPN has signed a multi year USD 28 million outsourcing deal with Logica for its business applications IT service desk support. Through this service, Logica will manage questions and issues KPN may face with their IT systems on a daily basis. A total of 40 jobs will be outsourced to Logica.
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Tata Consultancy Services TCS, has announced having signed a 5 year global contract with global telecommunications company Ericsson to deliver application maintenance and development services for Ericssons internal IT operations.TCS has been selected as one of the two strategic partners that will its services to Ericsson.
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The Top 8 Global Outsourcing Cities includes as many as six Indian cities led by Bangalore, Chennai, Delhi National Capital Region, Hyderabad, Mumbai and Pune. Dublin Ireland and Makati City The Philippines are the other two cities in the list, according to a study by Cyber Medias Global Services and investment advisory firm Tholons. Indias representation in the top 50 Emerging Global Outsourcing cities has grown to four, from last years three, with the addition of Jaipur to the list at No 31.
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Indian IT majors are still finding a major share of their revenue from European market through project services, while most of the MNCs prefer to go with long-term outsourcing contracts. Top Indian IT companies like TCS, Infosys and Wipro will have to shift focus on long-term outsourcing in order to make significant gains in the European market, says IT analysts. These three companies derive around 25 percent of their revenue from European market.
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Indias largest software exporter TCS is leading the race to win an outsourcing contract worth USD 60 to 100 million from Sony, the Japanese electronics giant struggling under huge losses and a high cost operating structure. As part of its attempts to reduce cost of managing IT operations, Sony is discussing a contract to manage its desktops and servers over 3 to 5 years.
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Tata Consultancy Services Ltd, Indias largest software services firm, reported profits of Rs 1,326.67 crore for the three months to December, almost one fifth more from a year ago, riding increased business volumes in a quarter the Mumbai firm signed a USD 1.2 billion, or Rs 4,740 crore, tech services contract with audience measurement firm Nielsen Co.Revenues at the firm, commonly referred to as TCS, expanded 21.5 percent to Rs 5,923 crore in the quarter, the third in fiscal 2008. The revenues were lower than estimates in a Mint poll of six analysts. The average of the poll anticipated revenue growth of 22.6 percent to Rs5,960 crore for the firm.
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