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Multinational information technology IT companies such as IBM Corp., Accenture Ltd and CGI Group Inc. expect the credit crisis in the US to help them grow their business faster as banks and finance companies invest in technology and outsource more business to improve their reporting and risk management systems, and reduce costs, respectively.Indian IT firms such as Infosys Technologies Ltd, Wipro Ltd, and Tata Consultancy Services Ltd can also expect to gain from this phenomenon, but analysts and experts say such firms have been more conservative in their estimates of growth.
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Established U.S.based companies surpassed overseas competition to earn the top two spots on this years Global Outsourcing 100, the annual expert ranking of the worlds best outsourcing service providers compiled by the International Association of Outsourcing Professionals IAOP. Accenture was ranked the number one outsourcing service provider for the first time, coming out ahead of IBM, who had garnered the leading position since the lists inception three years ago.
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Satyam Computer Services Ltd, a leading global business and information technology IT services provider, is targeting big corporations via its global solutions centre GSC in Cyberjaya.The GSC would service local and international customers, according to director and vice president for Asia Pacific, Middle East, India and Africa, Virender Aggarwal.
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Differing from indications given by some of its competitors, consulting and information technology services major Accenture said it has faced no order deferral or cancellation from its clients despite the general mess surrounding the financial services sector in the US. On his second visit to the country in under two years , and this time with the entire board , chairman and chief executive officer William Green said other sectors and geographies were firing on all cylinders.
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The UKbased Carphone Warehouse Group Plc., Europes leading retailer of mobile phones and services, will set up a subsidiary in India early next month. Carphones subsidiary in India, expected to be live early next month, will be responsible for providing customer support to customers of Carphones two leading brands in UK,AOL Broadband and Talk Talk, said Joris Heeze, head of the offshore operations for AOL Broadband.
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Corus, a steel producer primarily based in the UK and the Netherlands, has signed a massive deal with Capgemini UK to outsource its IT in the UK as well as India and Poland.Europes second largest steelmaker Corus has awarded fiveyear outsourcing contracts worth GBP 26 million to IT services and business consultancy Capgemini UK.
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Satyam Computer Services Ltd has acquired construction equipment maker Caterpillar Incs market research and customer analytics operations for USD 60 million in an all cash deal, the company said in a statement.The acquisition would support Caterpillar in segmentation, promotions, forecasting, product development and customer survey execution, Satyams manufacturing and automotive group director and senior vice president Subu D Subramanian said.
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Infosys Technologies Ltd has signed a five year contract with US insurance firm Conseco Inc to develop new business application software and provide maintenance services to its key business applications. Financial details of the deal were not disclosed.Infosys will support the business application needs of Conseco, a leading provider of insurance products for the life, health and retirement needs of middlemarket and senior Americans, Infosys said in a filing with the Bombay Stock Exchange.
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IT outsourcing capital India is now reexporting its services outside the nation, particularly into Egypt. The new phenomenon comes as hightech spending by both governments and the private sector has exceeded USD 1.7 trillion in 2007causing IT services demand to exceed the supply of qualified labor in the countrys human resources market.India has been dominating international IT outsourcing with a two third share of the industry as Indiabased companies have been seducing call centers and IT departments away from the West. However, despite local successes, India is now facing talent deficit, forcing Indian IT companies to buy companies in America, Europe and Asia to support their extended operations and cater to more than half of the globes high tech needs.
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The worlds biggest computer services company, International Business Machines Corp., or IBM, is currently talking with new mobile telephony aspirants such as Datacom Solutions Pvt. Ltd for outsourcing of their technology needs, which will include application development and management of computers and servers, as these new entrants seek to focus on rolling out their communication networks fast and compete effectively with incumbent operators such as Bharti Airtel Ltd.
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Oracle and Satyam Computer Services Ltd has announced a co development agreement to build Oracle Application Integration Architecture AIA Process Integration Packs for Enterprise Product Lifecycle Management PLM. Satyam will collaborate with Oracles application development teams to create an enterprise PLM integration solution between Oracles Agile PLM and Oracle EBusiness Suite solutions.
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IT services company Satyam will build a 10 hectare campus in Geelong that will accommodate 2000 employees.The Indian firm hopes the new centre will boost its chances to win so far elusive federal Government work. Details are hazy on when construction work on the new centre will begin and when it will be be completed. A Satyam spokesperson said construction was expected to begin some time next year and the first stage would be completed in 2009, but there was as yet no completion timetable for further stages.
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Recession in the US may now be real and official. But irrespective of the downturn, Indian tech enterprises have some reason to smile. A new breed of outsourcers are emerging in the US, who could help Indian providers to offset some of the impact of the recession on their businesses. These are the thousands of small and medium enterprises that are increasingly waking up to cash in on the outsourcing wave, a market opportunity explored by their big daddies for a couple of decades now.
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Zensar technologies global software services has won over five million USD of new deals in Middle East and South Africa in the first three months of 2008 and is now targeting over ten percent of its total revenues from these fast growing segment of the market. The emerging markets have been maturing as outsourcing destinations in addition to the mainstay territories of US and UK.
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Syntel Inc, a US-based software company with offshore development centres in India, plans to invest USD50-60 million Rs 200-240 crore in capacity expansion in India this year. This will enable the company to add around 6,000 seats to accommodate 2,800-3,500 employees, according to the companyb s President and Chief Operating Officer, Mr Keshav Murugesh.
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Indian IT service behemoth Tata Consultancy Services Ltd TCS has signed a new multiyear contract with Chrysler LLC to provide a comprehensive portfolio of IT services. The scope of this contract integrates the contract TCS announced in February with Chrysler. TCS will deliver IT application and maintenance support services to Chrysler by leveraging its Global Network Delivery Model from various locations around the world as well as the recently announced TCS Seven Mills Park domestic delivery center outside Cincinnati, Ohio and through a locally recruited team in the Detroit, Michigan region.
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Domination of India software industry doesnt need introduction any more. India software development and support services are catering the industry in the best possible manner. And making these more complimentary is the outsourcing process of services and support to India. Big shots gun Like US and UK are outsourcing their work to India. And in the process of outsourcing each and every single work is outsourced and architectural and engineering outsourcing is vital part of this outsourcing process.
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A USD3.5 billion Indian IT, engineering and businessprocess outsourcing company is eyeing further expansion in Michigan, adding to a pair of offices in Troy and further growing the states economic ties to the Asian nation.
Wipro Ltd is entering the third month of its new lease in the National City Center building on West Big Beaver in Troy, where it is leasing 10,596 square feet for a software development center. The new office, which the company said is still in the process of being built out, is down the street from Quantech Global Services LLC, an automotive engineering company Wipro acquired in 2006.
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The IT Services market in Asia Pacific (excluding Japan) will grow from US$37.5B in 2007 to US$55.9B in 2011, representing a compounded annual growth rate (CAGR) of 10.5% from 2006 to 2011, according to the b Asia Pacific IT Services Market and Forecast, 2006-2011b report by Springboard Research, a leading innovator in the IT Market Research industry.
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Wipro plans to open more centres in the US in a continuing trend of reverse outsourcing, as Indian information technology outsourcing companies recruit in the US and Europe.Azim Premji, chairman of Wipro, Indias thirdlargest information technology outsourcing company, this week said it aimed to hire more than 1,000 people in the US to staff two new software development centres in Michigan and Atlanta.
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Tata Consultancy Services TCS, a leading IT services, business solutions and outsourcing organization, today announced it has signed a five year, multi million dollar contract to be the global engineering partner of ArvinMeritor , a premier global supplier of a broad range of integrated systems, modules and components to the motor vehicle industry.
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