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The reasons why organisations engage in outsourcing relationships are changing, said Forrester at the firms Services and Sourcing Forum 2007. This is because those involved are beginning to understand its real value.Stephanie Moore, Forrester vice president and principal analyst, said Today people are realising that process improvement, standardisation, innovation or transformation benefits are much more valuable than pure cost savings.
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Sri Lanka looks to India for IT outsourcing.Sri Lanka has invited a series of Indian IT outsourcing firms to invest in the nation in order to gain a competitive edge, according to new reports.Indian IT firms ITES and BPO have both been encouraged to outsource their projects in Sri Lanka, as the nation says it has a wide talent pool of trained personnel available at lower costs.
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Indian software services firms such as Infosys Technologies Ltd, Wipro Ltd and Satyam Computer Services Ltd are looking to partner with or acquire local firms in Germany in an effort to tap European market for offshore IT services which, apart from growing at a fast clip, is also emerging as a natural hedge against a slowdown in the US, which accounts for the bulk of their business.
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India is fast emerging as a preferred destination for human resource outsourcing whose global market is expected to cross USD 2.85 billion by the end of this year, a study has said. Suppliers catering to the large market segment are expanding their delivery footprint to key offshore locations with India emerging as a favourite location, a study by Everest Research Institute said.
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The creation of outsourcing facilities closer to home doesnt mean U.S. companies will stop sending work overseas to India. More likely, U.S. clients will engage in blended contracts in which the customerfacing processes or services are outsourced to a nearshore location while backoffice functions continue to be sent to India facilities.
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Indian ITES players should feel happy as reports suggest the US economic slowdown will increase demand for global services in 2008. But on the down side, the presidential elections next year could delay contract signing. This was revealed by NeoIT, the global management consulting firm in their latest report tracking the services trends for 2008.
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NIIT Technologies, a mediumsized IT company, provides offshore IT solutions for the banking applications development, implementation, migration, conversion, testing and ongoing maintenance,enhancements of mission critical software applications and thereby facilitate cost reductions even in economically difficult times. The company, which focuses on the finance and insurance sector can draw on an experienced and highlyqualified management in New Delhi and also on its well established state of the art process,quality focussed 12 offshore development centres across India.
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There are some known offshoring challenges which cant be eliminated. They can be overcome by just changing ones perspective and removing biases. Listed are some of the most common issue faced with offshore outsourcing.
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Earlier this week Vodafone Essar announced that it is outsourcing its entire IT operations, except network service platforms, to IBM, in a five,year deal. The agreement includes application development and maintenance, including billing, business intelligence, ERP systems, as well as data centre operations, and end user services. 300 Vodafone Essar staff will transfer to IBM. The deal size was not disclosed, but it will be linked to the commercial performance of Vodafone Essar.
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India, Brazil, Russia and China dominate a list ranking the top 30 global offshoring locations.Analyst group Gartner assessed 30 countries for their suitability for offshoring to help sourcing managers who are daunted by the task of choosing the right location. But India is singled out as setting the pace around offshore services.
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US based Technosoft Corporation, a leading player in the outsourcing services, on Monday announced the setting up of the Bangalore development centre as part of its expansion plans in India. The company, which focuses on Business Process Outsourcing and Information Technology Outsourcing ITO, had set up its operations in Chennai in 2005 whereover 350 persons are currently employed.
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The slowdown in US economy and IT spending has not greatly impacted the Indian IT companies, a top Infosys official said here on Friday. The offshoring activities have not been adversely impacted despite a slowdown in US economy and IT budgeting, Infosys CEO S Gopalakrishnan told reporters on the sidelines of a round table meeting of the International Organisation for Standardisation ISO.
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The reasons why organisations engage in outsourcing relationships are changing, said Forrester at the firms Services and Sourcing Forum 2007. This is because those involved are beginning to understand its real value.Stephanie Moore, Forrester vice president and principal analyst, said ,Today people are realising that process improvement, standardisation, innovation or transformation benefits are much more valuable than pure cost savings.
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According to Forrester, Indian providers having transformed the IT service playing field, remain a strong competitor in IT service delivery because their ability to adapt well to new market dynamics has allowed them to.In a keynote on nextgeneration outsourcing at Forresters Services and Sourcing Forum 2007, Forrester vice president and principal analyst Stephanie Moore discussed the new IT services paradigm that formed after the Y2K problem in 2000.This is where the Indian vendors stepped into the equation, offering low cost but high quality service delivery that changed the rules. Now everyone has to play by the rules, whether you are IBM, Accenture or Indian vendors, Moore said.
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Outsourcing exists on a fairly simple premise, If you can do something, there must be someone else out there capable of performing that same task , only cheaper. With VoIP and the Internet, almost anything can be outsourced with some time and consideration. Let us look at five unusual trends in outsourcing, all of which are likely to become the norm. Outsourcing is poised to grow exponentially as more entrepreneurial minds check out the tasks on the worlds todo list and figure out who can best provide those services for the least amount of money.
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IT services giant Infosys has decided to avoid the lucrative but seemingly impenetrable federal Government market.Federal agencies have proved difficult to crack for Infosys and rivals including Satyam, Tata Consultancy Services and Wipro. This is in stark contrast with the likes of IBM, EDS and CSC. Problems with security clearance and the political sensitivities involved in offshoring government work are some of the hurdles the companies face when jostling for government tenders.
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Indian service providers, once considered the darlings of the outsourcing industry, today face challenges causing U.S. clients to question the benefit of sending work overseas. Also, as the value of the U.S. dollar drops in relation to the Indian rupee, some offshore providers feel compelled to raise prices, which negates the cost savings U.S. companies expect when offshoring IT work to India. And if smaller Indiabased offshore providers hope to compete with the IBM Global Services and Accentures of the industry, they must build global service delivery centers and expand their reach beyond their own geographic region.
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