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Accenture has signed a five-year business process outsourcing (BPO) contract with Statoil, an international energy company with operations in 40 countries, to manage the companys Accounts Payables processes.The agreement is designed to improve the efficiency and effectiveness of Statoils Accounts Payable function by reengineering processes and increasing automation supported through Accentures Global Delivery Network using centers in Norway, the Czech Republic and India.
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Broadridge Financial Solutions (India) (BFS), a wholly-owned subsidiary of New York-based Broadridge Financial Solutions Inc, has expanded the scope of its operations to include a full range of financial business process outsourcing (BPO) services, such as back office, middle office, corporate and finance functions.
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RMS, a specialist in business-to-business accounts receivable management outsourcing, has signed a definitive agreement to merge with iQor Holdings, Inc., a global provider of business process outsourcing (BPO) services.In conjunction with the merger, Citi Venture Capital International (CVCI) has made a substantial investment in iQor. Huntsman Gay Global Capital, which last month announced it had made a majority investment in iQor, is making an additional investment in the combined company, and Guggenheim Partners provided debt financing for the transaction.
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Infosys BPO, a subsidiary of Infosys Technologies has bagged a deal from IT firm Global Group to provide services in the field of information technology for a period of 20 months. "Post-completion of setting up a shared service centre (SSC), it is expected that the unit would accommodate more than 1,000 personnel," Infosys BPO said in a statement.
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Firstsource Solutions and UniRush LLC, USA have entered into a three year agreement. As per this, UniRush will be getting its customer care management services being take care of by Firstsource, which is a global provider of outsourcing services.The services that Firstsource will provide will include call center services and also back office management. This is going to support the UniRushs e-work division. Talking about the deal, Sanjeev Sinha, Executive VP, Firstsource said that the company has a long and credible track record of providing such services to big clients. And majority of them are from the financial services segment.
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The business process outsourcing (BPO) division of Wipro Technologies will provide legal process outsourcing (LPO) to Microsofts intellectual property (IP) and licensing group worldwide, says the Indian IT bellwether. "We have developed IP domain expertise and ability to work on a scale required for Microsofts vast IP portfolio. We are also jointly developing processes and case management to streamline IP processes," Wipro general manger for LPO solutions Saju A. Joseph said in a statement.
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Accenture has signed a five-year business process outsourcing (BPO) contract with Statoil, an international energy company with operations in 40 countries, to manage the companys Accounts Payables processes.The agreement is designed to improve the efficiency and effectiveness of Statoils Accounts Payable function by reengineering processes and increasing automation supported through Accentures Global Delivery Network using centers in Norway, the Czech Republic and India.
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Indian IT major Tata Consultancy Services Ltd says that its BPO subsidiary in the UK, Diligenta, has won two life and pension contracts totaling 250 million pounds in revenue in the United Kingdom. While Unisys Insurance Services Limited (UISL) transferred its UK life and pensions service business to Diligenta, its contract with Phoenix Life has been extended by an additional six years, TCS said in a regulatory filing.
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Communications firm Spectranet today said it has partnered with Drishti-Soft to offer solutions to BPOs and enterprise customers through cloud computing.The hosted contact center business is witnessing a huge growth in India...The overall hosted revenues are set to grow at 34.1 per cent CAGR by 2013, Head-Marketing and Customer Solutions Spectranet Sunando Bhattacharya said.
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HCL Technologies has said it has bagged a $ 100 million deal for its BPO unit. We have bagged a 100 million dollar contract from an US company, HCL CEO and vice-chairman Vineet Nayar said on the sidelines of the India Economic Summit.
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Etisalat DB Telecom kicks off its second major call centre for managing customer care services based in Noida. Etisalat DB Telecom has the Unified Services Access License and it is operational in 15 circles. The company is headquartered in Mumbai.
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Indias Tech Mahindra Ltd. expects to start offering call center services to Bharti Airtel Ltd.s operations in six African countries from Feb. 1.Earlier this year, Bharti Airtel had selected Tech Mahindrab along with International Business Machines Corp. and Spanco Ltd.b to provide business process outsourcing (BPO), services to the carriers operations in 16 African countries.According to Sujit Bakshi, President, Corporate Affairs and BPO, under the five-year deal, Tech Mahindra will offer core customer service functions such as call centers and back offices in Zambia, Gabon, Ghana, Malawi, Congo DRC, Congo B. The deal didnt involve making any upfront payment to account for cost savings that may accrue to Bharti.
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