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Mahindra Satyam, a leading global consulting and IT services provider, today announced that its business process outsourcing arm, Mahindra Satyam BPO has renewed its existing contract with NAVTEQ ,the leading global provider of digital map data b for a further period of two years. Mahindra Satyam BPOs relationship with the customer is over five years old, and it currently provides a wide portfolio of services to the customer.
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The pecking order in the Indian IT services landscape is due for a major change in 2011, following Cognizant's rapid rise. So will the USD 14 billion BPO market. Aegis, an Essar company, will likely join Genpact as it second member in the pure play billion-dollar BPO club. It will also displace Wipro BPO from its perch as the third largest Indian BPO exporter overall. Aegis is expected to make it with its recent USD2 billion 8-year deal with Saudi Telecom Company, Saudi Arabia's largest telecom operator. The deal would add USD250 million every year to the company's revenue. The USD 2 billion deal is one of the largest deals ever inked by an Indian service provider.
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HCL Technologies has said it has bagged a $ 100 million deal for its BPO unit. We have bagged a 100 million dollar contract from an US company, HCL CEO and vice-chairman Vineet Nayar said on the sidelines of the India Economic Summit.
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Mphasis, an Indian outsourcing firm, is opening a centre in Colombo which will offer legal, finance and accounting services starting with 600 people in the first stage, as a downturn is ending, officials said.We have a fairly well established global footprint and with the Colombo office we are expanding it further," Gopinathan Padmanathan, president applications at Mphasis said."After completing the due diligence Mphasis were really confident."
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Leading BPO service provider, Firstsource Solutions, today said that it has signed a five-year outsourcing agreement with private sector Axis Bank. Firstsource, as a part of the agreement, will offer customer contact services (voice, email and web chat) to retail customers of Axis Bank. Services to Axis Bank retail customers will be across the fixed, savings and current accounts category while credit card services will be to its platinum, corporate, regular and travel card customers, a press release issued here stated.
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The business process outsourcing (BPO) division of Wipro Technologies will provide legal process outsourcing (LPO) to Microsofts intellectual property (IP) and licensing group worldwide, says the Indian IT bellwether. "We have developed IP domain expertise and ability to work on a scale required for Microsofts vast IP portfolio. We are also jointly developing processes and case management to streamline IP processes," Wipro general manger for LPO solutions Saju A. Joseph said in a statement.
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Encouraged with its success in Durgapur in West Bengal, Hinduja Global Solutions Ltd (HGSL), the BPO arm of the multi billion Dollar Hinduja conglomerate, has decided to set up the state's second centre at Siliguri. West Bengal Information Technology Minister Debesh Das today handed over a Letter of Intent for three floors at the Siliguri IT Park to the company Chief Executive Officer (CEO) Partha De Sarkar.The minister and the company CEO later said the operations would begin with the launch of the Siliguri IT Park soon. "The HGSL would like to start its operation in Siliguri immediately," they said.
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Aegis, the business process outsourcing (BPO) unit of the Essar group, is looking to acquire assets in Europe, where it has no presence. A unit in Europe, coupled with both organic and acquisition-led growths across its present locations in 11 countries, are expected to catapult the company to the top three positions in the BPO sector in the next few years. Aegis ranks amongst the top five BPO players, according to software industry body Nasscom. According to Aparup Sengupta, managing director and global CEO of Aegis, the firm has been looking for assets in Europe. It will also hire around 11,000 people in the next 12 months to expand in its present locations.
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Leading BPO service provider, Firstsource Solutions has signed a five-year outsourcing agreement with private sector Axis Bank. Firstsource, as a part of the agreement, will offer customer contact services (voice, email and web chat) to retail customers of Axis Bank. Services to Axis Bank retail customers will be across the fixed, savings and current accounts category while credit card services will be to its platinum, corporate, regular and travel card customers, according to a press release.Firstsource will provide these services from its centres in Mumbai and Chennai in 11 Indian languages.
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The Indian BPO industry is slated to rise to a whopping 220-280 Billion USD by the year 2012. the available manpower. For a contact center, overcoming the language and accent barrier, getting trained supervisors and IT personnel and local support from the solution provider become key challenges. Drishtis contact center solutions aim to answer these problems. With cost-effective quality communication technology to offer, Drishti is powering a drive to help uplift the overall social infrastructure of these remote areas.
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Healthcare technology firm Smith & Nephew has signed a seven-year BPO deal with HP Enterprise Services. The deal covers European administration and a finance transformation project, aiming to improve the London-based firmC"b,b"s productivity and operating flexibility. David Trollope, senior VP at Smith & Nephew, said the company planned to streamline processes while optimising the costs of operations.
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