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3i Infotech-Framework has opened its offices in New York City.Framework, the software provider dedicated to the private equity community, is a subsidiary of 3i Infotech, the global provider of IT solutions. The new office is located at 500 5th Avenue and will be the base for Framework's operations in North America.
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Firstsource Solutions and UniRush LLC, USA have entered into a three year agreement. As per this, UniRush will be getting its customer care management services being take care of by Firstsource, which is a global provider of outsourcing services.The services that Firstsource will provide will include call center services and also back office management. This is going to support the UniRushs e-work division. Talking about the deal, Sanjeev Sinha, Executive VP, Firstsource said that the company has a long and credible track record of providing such services to big clients. And majority of them are from the financial services segment
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Indian IT major Tata Consultancy Services Ltd says that its BPO subsidiary in the UK, Diligenta, has won two life and pension contracts totaling 250 million pounds in revenue in the United Kingdom. While Unisys Insurance Services Limited (UISL) transferred its UK life and pensions service business to Diligenta, its contract with Phoenix Life has been extended by an additional six years, TCS said in a regulatory filing.
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UK-based BPO firm Vertex has announced its joint venture with Delhi-based BPO firm Shell Transource to tap the multi-billion dollar business opportunity in the Indian market.The JV, which is yet to be named, is eyeing revenues worth USD 100 million and plans to have a headcount of 20,000 over the next three years.
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Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced being certified compliant with the Payment Card Industry's Data Security standards V1.2.1 (PCI-DSS). The certification affirms Infosys BPO's commitment to a strong data protection and information management strategy and places it among a handful of 3rd party service providers around the globe to have achieved this distinction.
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Outsourcing service provider Hinduja Global Solutions Limited (HGSL) has,through its European subsidiary, acquired 100 percent stake in UK-based customer relationship management company, Careline Services.Careline Services is a leading contact centre provider servicing more than 20 marquee customers across verticals such as government, FMCG, financial services, automobiles, telecom & retail. Established in 1997, it has over 1,000 employees across three sites in the UK, one in London and two in Scotland. It handles in excess of 50,000 customer interactions every day across multiple channels and in 14 languages. The CEO of Careline Services, the senior management team and key employees of Careline Services will continue in their roles after the acquisition.
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Leading BPO service provider, Firstsource Solutions, today said that it has signed a five-year outsourcing agreement with private sector Axis Bank. Firstsource, as a part of the agreement, will offer customer contact services (voice, email and web chat) to retail customers of Axis Bank. Services to Axis Bank retail customers will be across the fixed, savings and current accounts category while credit card services will be to its platinum, corporate, regular and travel card customers, a press release issued here stated.Leading BPO service provider, Firstsource Solutions, today said that it has signed a five-year outsourcing agreement with private sector Axis Bank. Firstsource, as a part of the agreement, will offer customer contact services (voice, email and web chat) to retail customers of Axis Bank. Services to Axis Bank retail customers will be across the fixed, savings and current accounts category while credit card services will be to its platinum, corporate, regular and travel card customers, a press release issued here stated.
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US-based BPO and KPO firm Motif has opened a delivery centre in Costa Rica where it will offer bilingual service in English and Spanish.The company aims to tap Latino client base in the US and other geography. The company will invest USD2.5 million in the centre and will begin operations in January next year.
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Educational Testing Service (ETS), a provider of education assessments and psychometric research, has awarded Accenture a seven-year, $160M contract extension to continue managing its end-to-end supply chain, under a business process outsourcing (BPO) agreement. The contract was signed in May 2010.
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Infosys BPO, a subsidiary of Infosys Technologies, said it has bagged a deal from IT firm Global Group to provide services in the field of information technology for a period of 20 months. "Post-completion of setting up a shared service centre (SSC), it is expected that the unit would accommodate more than 1,000 personnel," Infosys BPO said in a statement.
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Indian global software giant Infosys Technologies will expand its operations in Poland over the next two years as part of a drive to capture more of the European and US markets.The company currently operates two offices in LC3dz, offering business process outsourcing (BPO) services in areas such as finance and human resources. A total of 1,000 people are employed there b a figure that will increase to 1,500 according to new plans.
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Indian IT major Tata Consultancy Services Ltd says that its BPO subsidiary in the UK, Diligenta, has won two life and pension contracts totaling 250 million pounds in revenue in the United Kingdom. While Unisys Insurance Services Limited (UISL) transferred its UK life and pensions service business to Diligenta, its contract with Phoenix Life has been extended by an additional six years, TCS said in a regulatory filing. It said Diligenta will begin delivering the services currently provided to UISL's clients effective September 1, 2010. Diligenta was selected as the preferred bidder following a rigorous selection process, added the statement.
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T-Mobile UK has signed a five-year outsourcing contract with Indias Infosys BPO, the BPO arm of Infosys Technologies. The contract covers several core processes for their finance directorate which cover customer finance, commercial finance and accounting (F&A), and procurement operations, Infosys BPO said in a statement.
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Accenture has won a seven-year, USD 160m contract extension from psychometric research and education assessments provider Educational Testing Service (ETS), to continue managing ETS' end-to-end supply chain, under a business process outsourcing (BPO) agreement.
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