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MphasiS, an IT services provider, has opened a new Business Process Outsourcing (BPO) centre in Raipur, Chhattisgarh. The centre will kickstart the BPO by providing services to Idea Cellular, which is the largest mobile services operator in the Madhya Pradesh and Chattisgarh area. MphasiS intends to recruit over 500 employees at the Raipur center. The centre was formally inaugurated by Dr. Raman Singh, Chief Minister of Chhattisgarh today in the presence of Ramesh Bais, Member of Parliament, Raipur and Brijmohan Agrawal, Minister-Public Works Department, School Education and Parliamentary Affairs, Chhattisgarh.
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Healthcare technology firm Smith & Nephew has signed a seven-year BPO deal with HP Enterprise Services. The deal covers European administration and a finance transformation project, aiming to improve the London-based firmb s productivity and operating flexibility. David Trollope, senior VP at Smith & Nephew, said the company planned to streamline processes while optimising the costs of operations.
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Indian third party business process outsourcing (BPO) firm, Genpact, has announced a multi-year contract with the Tokyo-based Hikari Tsushin Inc, expanding its footprint in Japan. This BPO contract would start small and then scale up.The contract covers three types of services , finance and accounting, IT infrastructure support, and customer service. It also includes China, where Hikari is expanding.
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BMO Capital Markets has signed a long-term BPO contract with BancTec to manage its invoices and cheques. As part of the contract BMO Capital Market will direct invoices to BancTecs facilities, where they are scanned, processed and archived for backup. Additionally, paper cheques will be converted to electronic images to enable clients to manage late payments or missing customer account details more efficiently.
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DrishtiSoft Solutions becomes technology partners to Rural Shores, Bangalore. The latter is a Rural BPO firm that aims to promote ruralshoring of BPO operations by setting up business process outsourcing units and business centers across smaller towns and villages in India. Drishti's multiaward winning customer interaction management suite Ameyo becomes the preferred technology by Rural Shores for building voice capability into their highly successful BPO operations.
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US largest drugstore chain Walgreens has announced a 10-year outsourcing deal with Indias BPO provider Genpact. As part of the contract, Walgreens will shift its accounting processes and jobs to Genpact, a move that will involve transfer of at least 500 jobs. This is Genpact fourth-large deal in past three months, signaling a gradual bounce back in the global BPO business market.
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The business process outsourcing (BPO) division of Wipro Technologies will provide legal process outsourcing (LPO) to Microsoft's intellectual property (IP) and licensing group worldwide, says the Indian IT bellwether. "We have developed IP domain expertise and ability to work on a scale required for Microsoft's vast IP portfolio. We are also jointly developing processes and case management to streamline IP processes," Wipro general manger for LPO solutions Saju A. Joseph said in a statement.
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Accenture has signed a five-year business process outsourcing (BPO) contract with Statoil, an international energy company with operations in 40 countries, to manage the company's Accounts Payables processes.The agreement is designed to improve the efficiency and effectiveness of Statoil's Accounts Payable function by reengineering processes and increasing automation supported through Accenture's Global Delivery Network using centers in Norway, the Czech Republic and India. The delivery of the outsourced services is scheduled to begin in September 2010.
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Mphasis, an Indian outsourcing firm, is opening a centre in Colombo which will offer legal, finance and accounting services starting with 600 people in the first stage, as a downturn is ending, officials said.We have a fairly well established global footprint and with the Colombo office we are expanding it further," Gopinathan Padmanathan, president applications at Mphasis said."After completing the due diligence Mphasis were really confident."
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Mahindra Satyam, the erstwhile Satyam Computers said that its Business Process Outsourcing (BPO) arm, Mahindra Satyam BPO had partnered with Direct Channel Holdings, a leading South African BPO company. The partnership allows the South African firm to extend its service offerings to its already extensive domestic customer base, to meet today's complex business challenges, professional services including business process consulting, knowledge process outsourcing, finance and accounting outsourcing, human resource outsourcing, legal process outsourcing, business intelligence (BI), data analytics and other consulting expertise, now forms part of Direct Channel service offering.
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Business Processing Outsourcing (BPO) provider Stream Global Services, Inc has officially opened a new service centre in Cairo to expand its delivery to North America and Europe.The 800-plus seat centre, which was opened by His Excellency Dr. Tarek Kamel, Minister of Communication and Information Technology, will target customers in Streams key market of CRM services for Fortune 1000 companies, with services in English, French, German, Italian, Spanish and Arabic.
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