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Top back office services provider Genpact has partnered with IT firm Mastek to jointly offer solutions for the insurance industry in the first such alliance in the Indian outsourcing industry. The partnership will be for the US market from where Genpact gets a majority of its revenues. Genpact will leverage Masteks IT skills and knowledge in the insurance industry, while Mastek will benefit from the BPO firms reach in the US market.
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The business process outsourcing (BPO) division of Wipro Technologies will provide legal process outsourcing (LPO) to Microsofts intellectual property (IP) and licensing group worldwide, says the Indian IT bellwether. "We have developed IP domain expertise and ability to work on a scale required for Microsofts vast IP portfolio. We are also jointly developing processes and case management to streamline IP processes," Wipro general manger for LPO solutions Saju A. Joseph said in a statement.
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Infosys BPO, a subsidiary of Infosys Technologies, said it has bagged a deal from IT firm Global Group to provide services in the field of information technology for a period of 20 months. "Post-completion of setting up a shared service centre (SSC), it is expected that the unit would accommodate more than 1,000 personnel," Infosys BPO said in a statement.
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BT has sealed a BPO agreement to send basic legal tasks to outsourcing provider UnitedLex, while putting stop to the task of its in house legal support services team in India. Going forward, a 15-strong UnitedLex team which includes lawyers, project managers and online support and administrative staff will handle commercial contracting and antitrust regulation work for BT offices in the UK, the US, India, Singapore and Hong Kong. The team will be based in Gurgaon, India.
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Accenture has signed a five-year business process outsourcing (BPO) contract with Statoil, an international energy company with operations in 40 countries, to manage the companys Accounts Payables processes.The agreement is designed to improve the efficiency and effectiveness of Statoils Accounts Payable function by reengineering processes and increasing automation supported through Accentures Global Delivery Network using centers in Norway, the Czech Republic and India. The delivery of the outsourced services is scheduled to begin in September 2010.
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Information Technology and BPO services provider Patni Computer Systems said on Tuesday it has won a multi-million dollar deal from Universal American, a senior health insurance company in the US. "It is a five-year agreement for providing end-to-end policy administration services for Universal American Corp," Patni Computer said in a statement .
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The business process outsourcing (BPO) unit of Indian IT services firm Mahindra Satyam has had its contract with GlaxoSmithKline (GSK) renewed for another five years. The Hyderabad-headquartered company has provided the UK pharmaceutical major with logo, production and promotional graphic artwork design services on and off for the last five years.
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Indian third party business process outsourcing (BPO) firm, Genpact, has announced a multi-year contract with the Tokyo-based Hikari Tsushin Inc, expanding its footprint in Japan. This BPO contract would start small and then scale up.The contract covers three types of services , finance and accounting, IT infrastructure support, and customer service. It also includes China, where Hikari is expanding.
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Swiss Re (Zurich) has extended its business process outsourcing contract with Falls Church, Va.-based CSC for 10 years. Under the terms of the deal, CSC will work with Swiss Re's direct life insurance business, Admin Re through July 2020. Admin Re acquires blocks of life insurance business, enabling these primary insurers to release capital and gain access to future profit streams from in-force portfolios.
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Infosys BPO, a subsidiary of Infosys Technologies has bagged a deal from IT firm Global Group to provide services in the field of information technology for a period of 20 months. "Post-completion of setting up a shared service centre (SSC), it is expected that the unit would accommodate more than 1,000 personnel," Infosys BPO said in a statement.
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Accenture has signed a five-year business process outsourcing (BPO) contract with Statoil, an international energy company with operations in 40 countries, to manage the companys Accounts Payables processes.The agreement is designed to improve the efficiency and effectiveness of Statoils Accounts Payable function by reengineering processes and increasing automation supported through Accentures Global Delivery Network using centers in Norway, the Czech Republic and India. The delivery of the outsourced services is scheduled to begin in September 2010.
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Indias Business Process Outsourcing (BPO) sector is expected to grow 15-16 percent this fiscal, a top official of the industry group has said. The back-office outsourcing business registered a turnover of USD12.4 billion in the last financial year (2009-10). We expect the growth this year to be 15 to 16 percent higher than last year, says National Association of Software and Service Companies (NASSCOM) President Som Mittal.
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Aditya Birla Minacs, the business process outsourcing (BPO) arm of the USD 28 billion Aditya Birla Group, expanded its operations in Eastern India with the inauguration of its 31st and 32rd delivery centers in Kolkata and Ranchi respectively.Both the facilities were inaugurated by Navanit Narayan, chief service delivery officer, Idea Cellular Ltd, said a press release.
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T-Mobile UK has signed a five-year outsourcing contract with Indias Infosys BPO, the BPO arm of Infosys Technologies. The contract covers several core processes for their finance directorate which cover customer finance, commercial finance and accounting (F&A), and procurement operations, Infosys BPO said in a statement.
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Patni, leading global IT and BPO services provider, has announced the establishment of a new North American hub for Business Process Outsourcing operations in El Paso, Texas. The move was triggered by a multiyear, multimillion-dollar BPO services contract with a leading healthcare technology and services provider. Adding the El Paso center follows through on the stated corporate strategy to invest in specific regions around the world and contribute toward generating economic opportunities in these regions. Patni has set a goal to increase the size and scope of its North American operations to adapt to market conditions that encourage the establishment of more on-shore delivery capabilities.
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Infosys BPO completed the acquisition of US-based insurance and retirement business process solutions provider McCamish Systems LLC. The deal establishes Infosys BPO as a key player in business platform services for the insurance and financial services sector and will enhance companys capability to deliver end-to-end business solutions, according to a press release.
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Expanding its footprint in Latin America, the countrys largest software exporter TCS says that it has opened a new deliverycentre in Buenos Aires for providing consulting, BPO and IT services which will employ 250 professionals. "Our growing presence in Latin America continues to be of strategic importance to our overall business growth and we remain committed to working in close collaboration with institutions and universities (here) to help foster the development of local talent in Argentina and provide our customers with IT solutions from this location," TCS CEO S Ramadorai said.
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Coinciding with the visit of British Prime Minister David Cameron, the U.Ks Xchanging PLC today signed an agreement with the Karnataka Government to establish a state-of-the-art BPO Centre in Shimoga. This is the first processing centre being set up by Xchanging PLC in a Tier-III town in India and also the first to come up in Shimoga, home district of Chief Minister B S Yeddyurappa. Xchanging Chief Executive David Andrew, who signed the agreement with Karnataka Government owned Electronics Development Corporation (KEONICS) Managing Director Harikumar Jha in the presence of Yeddyurappa, said his firm was one of the top 200 companies in the U.K. Construction on the six acre site leased to it in Shimoga SEZ would commence in the next two months and is expected to be compeleted in 18 months, he said.The BPO will have an initial capacity of 1,000 people with an option to scale up to a 2,000-seat centre.
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Global consulting, technology and outsourcing services firm Capgemini has acquired Swedish IT and Business Process Outsourcing (BPO) service provider Skvader Systems AB (Skvader), specialising in the provision of smart meter deployment services and smart meter managed business services. .As a part of the deal Capgemini will acquire a software solution developed by Skvader to support its managed business services contracts.
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