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According to a recent report by the information technology research and advisory firm Gartner, the economic downturn and protectionist measures of western countries notwithstanding, the market share of the business process outsourcing BPO industry will likely increase twofold over the next couple of years.
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Large format Indian retailers and domestic telecom service providers are increasing their spend on market research and analytical work. It was disclosed by Palanivel Kuppusamy, Executive Chairman, Dexterity Group, a Chennai based KPO firm in the Market Research space, who has recently done some pilot projects for the state owned telecom major BSNL on defaulting customers and impact of large retail stores on nearby mom and pop shop owners and other business establishments.
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Infosys BPO, the business process outsourcing (BPO) unit of Indian IT major Infosys Technologies, is planning to expand its business in the U.S. and Europe. It plans to acquire a couple of mid-size companies worth $50 millionb $200 million, said Infosys BPO's chief executive officer and managing director Amitabh Chaudhry.
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Kale Consultants Ltd, a leading solutions provider to Airline, Logistics and Travel ALT industry, announced that it has entered into a multiyear outsourcing contract with Wataniya Airways, Kuwaits new full service luxury airline. As part of the deal, Kale will deliver complete outsourced revenue accounting and passenger audit services from its delivery centre. Kale will put into service its industry leading passenger revenue accounting solution REVERA, as the backbone of this platformbased BPO deal. Kale will provide services to the airlines from its Managed Processing Services centres in India.
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A new business process outsourcing or b BPOb branch has opened in the Philippines offering collaboration technologies from Cisco. The new center from Infosys BPO Ltd., a subsidiary of Infosys Technologies Ltd. includes the so-called, b Unified Contact Centerb solution from Cisco, to deliver intelligent call routing; call treatment; network-to-desktop computer telephony integration, also known as b CTI b and multichannel contact management over an IP infrastructure.
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eTelecare Global Solutions Inc. has signed an agreement to provide inbound sales services to one of the worlds largest software providers.The business process outsourcing BPO solutions company said it was able to clinch the deal because of its good track record and wide range of services.
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Isys Softech Pvt Ltd, a joint venture of US based healthcare practitioners Practiceforces and Medfin, is planning to invest Rs 5 crore for setting up an offshore medical processing unit in Jaipur , Rajasthan.The facility, spread across 6,000 sq ft in Mahindra World City, is likely to hire 200 BPO professionals in the first phase.
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Aegis Limited, an Indian Business Process Outsourcing (BPO) firm, acquired the Johannesburg-based Call Centre Nucleus (CCN) this week as part of their R500 million investment into the country. The deal is expected to create 5 000 jobs in South Africa over the next three years. b The acquisition offers an opportunity for Aegis to develop skills, create employment and bring international experience to South Africa.
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Consultancy Services on Saturday said it is targeting business process outsourcing (BPO) revenues of 3 billion dollars in the next five years. "There is a huge amount of opportunity through BPO. The global spend of BPO is estimated at $400 billion by 2013," TCS COO N Chandrasekaran told reporters.
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The efforts of the Malaysian government and the Multimedia Development Corp have been instrumental in positioning the country as a shared services and offshoring hub.In a report on Contact Centre Outsourcing Trends in the AsiaPacific Market , Frost and Sullivan said Malaysia was seeing good response from US and Europe clients seeking business process outsourcing BPO services.
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Indias knowledge process outsourcing KPO industry dealing with financial services is set to become USD 5 billion by 2010, global consultancy firm KPMG said in a report.The KPO industry is booming in India. The industry is expected to grow to USD 10 billion to USD 17 billion by the year 2010, KPMG said.
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Tech Mahindra, which recently took over Satyam, is expanding in Calcutta.The company today announced that it was setting up a BPO facility at DLF IT Park in Rajarhat. Tech Mahindra already has two development centres in the city. The BPO unit will be spread over 50,000sqft and can accommodate 1,000 professionals.
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Sparsh BPO Services, the domestic BPO subsidiary of Intelenet Global Services Intelenet announced the launch of its second delivery centre in Bangalore.The 450seater centre located at Hebbal in Bangalore further expands Sparsh`s presence in the city and provides proximity to key customers in the Southern region.
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Aegis Limited, an Indian Business Process Outsourcing (BPO) firm, acquired the Johannesburg-based Call Centre Nucleus (CCN) this week as part of their R500 million investment into the country. The deal is expected to create 5 000 jobs in South Africa over the next three years. The acquisition offers an opportunity for Aegis to develop skills, create employment and bring international experience to South Africa. This is a step towards our commitment to creating 5000 jobs in South Africa over a period of time,b said MD of Aegis Aparup Sengupta said in a statement.
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Schneider Logistics, Inc., a leading international logistics provider and part of the Schneider National enterprise, announced recently the sale of its Olomouc, Czech Republic, operation to ExlService Holdings, Inc., a leading provider of outsourcing and transformation services to global companies. The companies have also signed a multi-year agreement under which EXL will provide business process support services for Schneider from the Olomouc facility.
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Nasdaq-listed BPO firm ExlService Holdings (EXL) is acquiring the back-office unit of US-based logistics firm Schneider National in Czech Republic. The deal size is learnt to be less than USD40 million.The back-office unit in Czech Republic , which employs about 200 people, is managed by Schneider Logistics, the transportation and logistics services arm of the USD3.7-billion Schneider National. The unit provides finance and accounting services to logistics firms in Europe in multiple languages such as English, German , French, Italian and Spanish
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The global sub prime crisis will force financial institution to offshore more work to cut cost. Business Process Outsourcing BPO from the financial services sector will increase 40 to 45 times the current market size over the next five years, with key drivers of growth coming from cost pressures and the timely advent of more vertical specific offerings by offshore suppliers, predicts the Everest Research Institute.
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International BPO firm Genpact is making a foray into the domestic market. The company has set up a separate business unit to focus on the domestic business. The company is eyeing a part of the USD1.6 billion Indian BPO market. The company has formed a team, which will focus on the domestic market. Head of India-to-India business and senior vice-president Harpreet Duggal is leading the team.
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Animation and gaming are seen as the next wave in Indias successful outsourcing story. However, there is a major change, this is a sector which has moved up from outsourcing to co production, a move up the value chain from low end, less creative work to higher creativity and advanced technologies, says Krayon Pictures director Namrata Sharma. She said that for India to catch the animation bus, it needed to quickly provide the required manpower since Nasscom had projected that both animation and gaming were multi billion dollar opportunities for India. The usual block, however, is the lack of trained manpower.
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iGATE , an integrated Technologies and Operations (iTOPS) company announced being rated among the Best 20 Leaders catering to the Insurance Industry in the International Association of Outsourcing Professionals 2009 Global Outsourcing 100 sub-list. iGATE has been named in IAOP's Leader judging group overall category from a diverse range of outsourcing service providers by an independent panel of industry-recognized experts from business and academic institutions.
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UK-based Xchanging, a Rs 460-crore business process outsourcing BPO unit, is set to open a 1,000-seat high-performance processing centre in the Tier-3 town of Shimoga near Bangalore. The upcoming centre will be spread over 37 acres and is expected to be operational by the first quarter of next year, said David Andrews, CEO of Xchanging. A centre, similar to Shimoga, will be operational sometime in 2010 in Cleveland, Ohio US. The twin centres will handle complex financial processing modules for global companies, he added.
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