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Indias technology companies are looking to Europe and higherend knowledge businesses to retain the countrys position as the worlds backoffice hub in face of a sluggish US economy, spiralling costs and competition.
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India is no where close to countries like US, Japan and China, when it comes to filing patents. But it still does a significant bit in the IP space. A lot of its happening through patent service outsourcing in India. This means, a lot of back ground work for the numerous patents that are being filed by other countries, are being done out of India. Experts say, patent services outsourcing, the high value work of legal process outsourcing LPO has been a fairly new phenomenon here, hardly four to six years old. According to estimates last year, more than 1.8 million patent applications were filed worldwide.
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Satyam Computer Services hopes that Satyam BPO formally known as Nipuna will be out of the red and begin to make profits in the next two years.The scope for the BPO business is quite huge. We the industry have just touched the tip of it. The arm has registered revenues of Rs 55.62 crore, showing a growth of 15 per cent, in the second quarter. This has helped us cut losses to Rs 20 crore even after absorbing forex losses, V. Srinivas, Chief Financial Officer of Satyam, said.
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The latest to join the outsourcing wave in the country is design support services, in which architecture and building design is supplied to remote customers as a service.Growing at 30 per cent per annum, this could make India the design centre of the world, say its pioneers, who put highskilled design workers to work with advanced software.The market size for the sector in the US is USD 225 billion, and with India just beginning to make a mark, its growth story appears to be on solid ground, say industry officials.
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Call it reverse outsourcing or localising globally, varied accents and foreign faces are fast becoming the norm at Indian BPOs abroad.With wages on a rise companies like Wipro are saying it is absolutely essential to have centres outside India.Wipro has just established a centre in Atlanta with 500 people and says that going ahead 30 per cent of its entire workforce will be global. It plans to open 5 to 6 centres in places like the Philippines, Mexico, Shanghai and Berlin in the next two years.
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Syntel, Inc., a global IT and Knowledge Process Outsourcing KPO company, was named the top-rated BPO provider to the health insurance industry by The Black Book of Outsourcing. The results were generated by tabulating surveys from over 2,800 insurance executives, who were asked to evaluate providers on 18 Key Performance Indicators KPIs.
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The CEE region has enormous potential in the business services sector Business Process Outsourcing BPO. The BPO sector is welldeveloped in Poland mainly in the sphere of international service centres: specializing in bookkeeping and finances, IT services and R&D. At the 4th Annual Outsourcing Forum which took place in Warsaw on November 19th conference organizer Roadshow Poland asked what will happen to this sector under the looming crisis.
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MRS Associates, Inc. MRS announced today a major new hiring initiative that will add 150 new account representatives and managers to the companys existing Accounts Receivables Management Division.The company attributes the expansion to opportunities from its rapidly growing First Party Collections Division and steady growth from new and existing clients within its Third Party Collections Division.
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As the USD8.4 billion Indian ITeSBPO exports industry braces itself to touch the USD24 billionmark by 2010, according to Nasscom, smaller players may not be a part of the party. The BPO game is all about volume, opines Anish Zavery of KPMG. He adds, In order to survive the smaller players will have to provide very niche services which add value to a companys business, on the lines of a KPO.However, smaller companies in the knowledge process outsourcing space may not be able to survive this wave of consolidation in the industry either.
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Steria, the European IT enabled business services company, has signed an extension to its finance and accounting business process outsourcing BPO agreement with Telefonica O2 UK until 2014. The deal builds upon an existing five year relationship between the two businesses and is due to be implemented from April next year.
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eTelecare Global Solutions Inc. has signed an agreement to provide inbound sales services to one of the worlds largest software providers.The business process outsourcing BPO solutions company said it was able to clinch the deal because of its good track record and wide range of services.
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The legal profession in India has expanded to new dimensions and is no more confined to conventional bar practice. It is clear that the offshore outsourcing of legal services to India, commonly although perhaps misleadingly, referred to as legal process outsourcing LPO, is a fast to growing industry. The Trade Policy Review of India tabled at WTO in April this year terms this phenomenon as offshore outsourcing of legal services and estimates the market potential for offshore legal services from the US alone at US Dollar 3 to 4 billion. Legal professionals are enthusiastic, optimistic, yet curious about the nature and scope of offshore legal work provided from India.
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Stora Enso announced that it has signed an agreement to outsource most of its financial transaction processing to Capgemini as a part of restructuring of finance function.The restructuring of financial administration would significantly reduce the costs of the finance function and improve the quality of financial operations, the company said.
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Indias third largest software exporter, Wipro, has started offering legal process outsourcing LPO services as part of the knowledge process outsourcing KPO services business headed by former banker and Wipro BPO senior VP Ramit Sethi. The focus of the LPO will be to offer services such as patents and contract management rather than paralegal services and litigation support, where the clientele are mostly law firms.
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Iloilo and Bacolod cities were among the three cities in the Visayas excluding Cebu that are included in the list of Top 10 Next Wave of Locations for Outsourcing in the Philippines.The list was released by the Commission on Information and Communications Technology CICT under the Office of the President, Business Process Association of the Philippines BPAP and the Department of Trade and Industry DTI.
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At least one section of industry isnt unhappy about the meltdown. The recession in the US is good news for the USD200 to 250 million legal process outsourcing LPO industry in India. While outsourcing of litigation work from the US and Europe has increased considerably, what is interesting is new forms of businesses like risk management, corporate compliance and know your customer KYC guidance work from a number of global corporates that have come up.
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Business Process Outsourcing is not entirely new to Vietnamese firms but most have not grasped the potential of an industry predicted to be red hot in 2010. BPO services were first seen here in 2005 when multinationals outsourced simple work to Vietnamese firms and did more complex work for others.
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Aegis BPO, a BPO services provider and part of Indian business conglomerate Essar Group, is planning to expand Indian operations by recruiting about 1,000 professionals on a monthly basis till March 2009. The decision is in line with the companys plan of increasing headcount to 35,000 by end FY 2008 09.
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Global software major Wipro has set up a business process outsourcing BPO center at Curitiba in Brazil to provide shared services to AmBev, the largest brewery in Latin America, the IT bellwether said here late Friday.The shared services will be in finance and accounting, order management, customer care and HR human resource activity spanning AmBevs operations across Latin America, the Bangalore based company said in a statement.
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