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Essar Groups Aegis BPO Services was acquiring citybased AOLs American OnLine call centre operations for an undisclosed amount, the company said here Monday.The buyout, to be completed by April, will enable the Mumbaibased Aegis to enhance its voice and nonvoice offerings in the tech support space.
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Dexterity, a leading IT and KPO player in Research and Analytics, today announced its new business focus on Marketing and Customer Informatics. In line with this development, the companys leadership team has been augmented by the appointment of Anantha Krishnan Krish, a former Accenture partner as Chairman and CEO.
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The niche segment of the Indian IT industry, knowledge process outsourcing KPO, is getting more broadbased with companies looking at providing an integrated level of services. WNS, a BPO services provider in India, is upping the ante in KPO segment by getting into the sharedservices model. Under this, WNS will be providing a complete array of its KPO services, be it business research, analytics or market research.
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Noor Investment Group LLC has entered into a joint venture with leading business process outsourcing BPO company, Adventity BPO India Pvt. Ltd.The joint venture will provide BPO services including, transaction processing, knowledge process outsourcing and call centre management services. The joint venture will primarily offer its services in the GCC, Middle East and North Africa region, as well as Pakistan.
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Indias largest BPO firm, Genpact, is all set to enter the domestic USD 1.60 billion ITeS BPO market. It will also foray into the BPO market in China where it has 3,000 employees. We have ignored these markets for far longer than we should have. The time is right for us to enter the India and China markets as our products are wellsuited to the market requirements and local companies are also ready for these services. We would start with some of our highend offerings like reengineering services, customer service and finance and accounting work in these markets, Genpact president and CEO Pramod Bhasin said.
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Prudential has finalised its GBP 750 m business process outsourcing deal with Capita, using sourcing services firm TPI.The outsourcing deal was announced at the end of last year, and is expected to result in thousands of Prudential staff transferring to Capita as part of the deal.
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South Africa is all set to lure the BPO and IT industry from India to its backyard, as majority of the natives feel that Europeans and Americans are more comfortable with the South African English accent.A highpowered business delegation from South Africa on a visit to India to promote trade ties between the two countries said its looking not for making investments here but for Indians to make investments and provide expertise in setting up industries in South Africa.
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The market for KPO or Knowledge Process Outsourcing, which follows the success waves created by ITO Information and Technology Outsourcing in the 1980s and the BPO Business Process Outsourcing in the 1990s, is expected to touch USD1017 billion by 2010 and India is well poised to grab a major share of the market, a research paper released by the global audit, tax and advisory services group KPMG has revealed.
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Adventity BPO India Pvt Ltd., a Mumbai based end to end knowledge and business process outsourcing BPO company, opened its seventh global delivery centre in Chennai. The company planned to open two more delivery centres in Chennai by this year end.The Union Minister for Communication and Information Technology, A. Raja, inaugurated the facility here on Saturday.
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BPO company InfoVision Group announced its plan to invest Rs 50 to 100 crore over the next three years to expand into tierII and tierIII cities in southern India. Company President and Founder Aditya Gupta said the firm, which had a strong presence in the South with centres at Chennai, Bangalore and Hyderabad, would make a foray into cities like Mysore, Coimbatore and Kochi by 2010.
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vCustomer Corporation, a company focused on delivering comprehensive customer care and technical support solutions, has announced that it has been recognized as one of the top 10 in Best Performing Contact Centers.This recognition comes from the Global Services 100 Survey of Best Service Providers. vCustomer was also recognized as a Leader in Human Capital Development.
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Thirty years ago, the word offshoring would have produced blank looks and confusion. Today, the BPO industry is a thriving giant, especially in the countries regarded to be third world. Ravi Abeysuriya, CFA Managing Director of AMBA Research spells out his findings on this phenomenon.Beginnings.According to him, the Indian graduates of a few decades ago may easily be called the pioneers of the BPO industry. Moving to the US software syndicate Silicone Valley in the 1960s and 1970s, they excelled in everything they did with their keen analytical minds and mathematical brilliance.
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At least 20 BPO companies are eyeing a mega contract by the National Aviation Company of India NACIL, to provide round the clock contact centre services for the airlines callers.NACIL which is the company created by the merger of Air India and Indian has already kickedoff the initial process by inviting Request For Information RFI for the proposed centralised contact centre, which is expected to handle about 35,000 domestic and 8,000 international calls daily.
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Despite facing the challenges of rupee appreciation, talent crunch and emergence of newer media, Indian epublishing industry is estimated to grow annually by 35 percent and offer a USD1.46 billion outsourcing opportunity by 2010. During the world's first conference on publishing BPO services organized by the Confederation of Indian Industry CII hosted at Chennai, Integra Software Services founderMDCEO Sriram Subramanya noted, With several global publishers offshoring their publishing BPO services to India, there is an accelerated trend of acquisitions, which is likely to intensify as more players look to acquire new capabilities, clients, market presence, offshore capacity and onshore capability.
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After selling his interests in cellular service provider Hutchison India to Vodafone, the Hong Kongbased Li KaShing is said to be looking out for buyers for one more of his ventures in India. Speculation is rife that Hutchison Whampoa is planning to exit 3 Global Services, their captive BPO unit in India. Launched in 2003, 3 Global Services is a whollyowned subsidiary of the Hutchison Whampoa group and has its setup in Mumbai.
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Cipher Dynamics IT Services Pvt. Ltd., a Microsoft DynamicsTM ITenabled services and Business Process Outsourcing BPO Services Company, officially announced the launch of its operations in India today. Cipher has set up its India ITeS and BPO facility at Udyog Vihar Phase IV, Gurgaon, Haryana.According to Mr. Alan Kahn, CEO, Cipher Dynamics, We offer a wide array of customized solutions for verticals including media and publishing, financial services, retail and hospitality. India has witnessed burgeoning growth in these sectors and a number of midmarket companies have come up in the recent past. Through our direct office operations here, we not only intend of to leverage on the business opportunity but also further our commitment to India market.
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NASSCOM, the premier trade body and voice of the ITBPO industry in India, has announced the key findings of the Strategic Review 2008. According to the report, software and services exports are expected to cross USD40 billion and the domestic market is expected to touch USD23 billion in FY08.Positive market indicators and a strong track record strongly support the optimism of the industry in achieving its target of USD60 billion in software and services exports and USD73 billion USD75 billion in overall software and services revenues, by FY2010.
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India is becoming a hot destination for outsourced e publishing work since the countrys firms are charging a sixth of the prices prevailing in the West, an seminar organised by Confederation of Indian Industry CII has found. The industry is growing at an annual rate of 35 percent, experts said.Our outsourcing opportunities in the valueadded and core services such as copy editing, project management, indexing, media services and content deployment will help us make the publishing BPO ventures worth USD 1.46 billion by 2010, said Sriram Subramanya, vice chairman of CII Puducherry.
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The outsourcing market in Asia Pacific grew substantially in 2007, fuelled primarily by increased demand from corporations based in India, according to a survey by TPI, a leading sourcing advisory. Companies in India, as buyers, led outsourcing growth in Asia. India led by almost doubling the value of its outsourcing work year on year, Siddharth Pai, partner and MD, TPI, India, said during the launch of its survey results.
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