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Infosys announced the inauguration of its BPO at Mahindra World Citys SEZ with an investment of Rs 171 crore in the first phase. The Jaipur campus has been built on the best global environment standards to ensure efficient consumption of energy per square foot and the least carbon footprint. The campus is designed as a green building to meet the gold platinum rating standard of LEEDS. As a part of Infosys drive to become carbon neutral, this campus will have 49 percent of the total area as the green belt. Green sourcing practices, integrated water management, and adoption of environment friendly refrigerant are among the many initiatives that Infosys has undertaken to help control global warming and ozone depletion, the company said in a release.
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HCL BPO, the business process outsourcing arm of HCL Technologies is pursuing a non linear growth strategy, which will protect the company from currency fluctuations. The company will move to an outcome based pricing model form its present input based model. HCL BPO contributes about 12percent to the parents revenues. It closed FY08 with USD225 million in revenues.
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Pipal Research, a subsidiary of Firstsource Solutions, obtained a threeyear partnership agreement valued USD15 million or Rs.63 crores with British Telecom Global Services or BTGS to provide Knowledge Processing Outsourcing or KPO services, according to media reports.Pipal Research will provide highly innovative KPO and marketing process outsourcing MPO services to BTGS, a press release issued here stated.
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Countrys second biggest private sector lender HDFC Bank has set up Indias first ever rural BPO at Tirupati in Andhra Pradesh, employing youths from neighbouring Villages. The BPO, set up by the banks subsdiary ADFC, commenced operations in Ju ly and started supporting several outsourced processing activities of the lender, said A Rajan, Country Head, Operations, HDFC Bank.
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Making its third acquisition this year, HCL Technologies, Indias fourth largest software exporter, on Monday said it is acquiring USbased Control Point Solutions, a provider of voice, data and wireless Telecommunications Expense Management TEM services at an enterprise valuation of USD20.8 million.As per the agreement, HCL would acquire four delivery centres along with over 200 professionals of Control Point, HCL said in a statement.
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There will be an almost fourfold rise in the number of people employed for providing back office services to Indian domestic firms as this industry is expected to more than treble in revenues by 2012.According to a study by the Punebased research firm, Valuenotes Database, domestic business process outsourcing BPO firms would collectively employ about 5.4 lakh employees in the next four years as against 1.4 lakh staff currently. In the same time period, it will achieve revenues of Rs 22,800 crore from Rs 6,900 crore in fiscal 2008, the study suggests.
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The ripples of the subprime fiasco are being felt in many ways. The business process outsourcing BPO arm of Countrywide Financial in India, CFC India Services, is merging with Bank of Americas BankAm non banking subsidiary, Continuum Solutions, as part of BankAms USD 2.5 billion global take over of the lossmaking Countrywide. While there will be no job cuts in India after the merger, all Countrywide staff will have to switch over to the BankAm salary structure, said a source familiar with the development.
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The economic slowdown has impacted the outsourcing business and eroded margins, with contracts shrinking by the day. But business process outsourcing BPO units have found a new torch in these dark times in clinical data management.Major BPOs such as Tata Consultancy Services TCS BPO, Satyam BPO and the BPO divisions of Accenture and Cognizant are betting big on clinical data management in these uncertain times. They believe that this business will continue to grow despite economic headwinds.
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Citigroups attempt to sell its captive BPO arm Citigroup Global Services CGSL is gathering momentum. Tata Consultancy Services TCS is close to acquiring CGSL formerly e Serve racing past IBM, which was leading the race till recently. The deal size is expected to be pegged at USD 500 to USD 550 million. An announcement to this effect is likely to be within three weeks.
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Indian business process outsourcer Genpact said Monday that it has acquired a back office services delivery center in Guatemala City from GE Money, a division of General Electric GE.Genpact, which already has a delivery center in Mexico, said that the newly acquired facility in Guatemala will extend Genpacts presence in the region, and increase its ability to provide business process services in English as well as in Spanish. Genpact will provide services to GE Money from the facility, it added.
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Accenture, a global consulting and technology services provider is projecting to increase its current India headcount of 37,000 to 50,000 by the end of April 2009. Most of our business in India would be focused on the third party solutions and a little bit on the captive sector, said P G Raghuraman, Accenture BPO Lead Executive.
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TeleTech Holdings a global providers of business process outsourcing BPO solutions, announced that it has expanded its multiyear agreement with a Global 100 communications services provider.Under terms of the agreement, TeleTech will provide additional technical support, billing support, and general inquiries to the clients customers. TeleTech has the advantage of global sourcing model and ability to leverage the builtin efficiencies of its business processes and technology, providing better customer management. After just six weeks, the client chose to double its commitment to TeleTech.
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With the slowdown in the US economy on the one hand and changing business needs on the other, management consulting and IT services provider Accentures BPO business is seeing newer trends in pricing pattern as well as in the nature of deals. The company said because of the slowdown, there is pricing pressure for some kinds of deals, especially for the low end transactional work. But for more complex or large scale projects, or projects done out of multiple geographies, there is no significant pricing pressure.
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Hinduja group BPO HTMT Global Solutions said it is in buyout discussions with two US companies and one UK firm to strengthen its portfolio and added that it has lined up Rs 25crore to spend on expanding its Durgapur operations. Two of the companies we are targeting have a revenue close to USD 50 million, and the revenue of the other firm on our radar has revenue nearer to the USD 150 million mark , HTMT Global CEO Partha Sarkar said on the sidelines of CIIs ICT East summit.
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Genpact, the global business process outsourcing major, is planning to open delivery centres in Latin America, north Africa and east Europe.The company has recently performed the groundbreaking ceremony for its Bhubaneswar SEZ and plans to use a large chunk of its IPO proceeds, raised in August last year, to fund domestic and overseas expansion besides repaying debts.
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India is becoming a hot destination for outsourced e publishing work since the countrys firms are charging a sixth of the prices prevailing in the West, an seminar organised by Confederation of Indian Industry CII has found. The industry is growing at an annual rate of 35 percent, experts said.Our outsourcing opportunities in the value added and core services such as copy editing, project management, indexing, media services and content deployment will help us make the publishing BPO ventures worth USD 1.46 billion by 2010, said Sriram Subramanya, vice chairman of CII Puducherry.
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2008 will be the year that knowledge process outsourcing. The outsourcing of high value add functions takes massive strides in the UK, the National Outsourcing Association NOA has forecast as part of its annual trends survey.The outsourcers group reckons that knowledge process outsourcing, which covers areas like research and development, will benefit from increasing levels of trust in business process outsourcing.
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In its largest acquisition till date, the Essar Groupowned Aegis Communications has bought Philippinesbased BPO PeopleSupport for USD250 million. This is the BPO firms eleventh acquisition in the last three years. Aegis has signed a definitive agreement to buy the Nasdaq listed firm, Aegis CEO and MD Aparup Sengupta said. Following the acquisition, PeopleSupport will delist and the Essar group will own 100 percent of the entity.
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