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The development at present is booming in the A and B category towns rather than the metro cities.The A and B towns are growing fast if we go by the number of malls and commercial complexes that are coming up and also growth in industries. But is the speed of development in line with India is a big question mark as rural India still stand devoid with the development boom.growth. overall economy has been growing more than 8 percent consistently for the last three years and everyone is optimistic about its future growth. If we take a closer look at this growth, especially looking from the perspective of cities, Bangalore and other metros have contributed highest to the GDP Gross Domestic Product. I would say the ratio of contribution to GDP by metropolitan cities Delhi, Mumbai, Chennai, Kolkata, Bangalore, Hyderabad, Pune to the contribution by NonMetro cities might be in the range of 70:30.
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India has long been a favourite destination for multinational companies to set up their own offshore centres for captive use. In recent times, questions have been raised whether this model was viable and capable of scaling up.Now, in a new study published on such captive units, key stakeholders feel they are delivering on cost savings and service expectations. The research by the Everest group, which polled 102 executives from 56 firms, comes months after a Forrester study which created a stir because it said a majority of captive units in the country were hit by high costs, attrition and other performance issues.
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Wipro Technologies received a five-year, USD 130 million contract from British utility Thames Water..Wipro will provide integrated IT services including applications support, maintenance and infrastructure management services. Though Thames Water is an old Wipro client, this is the biggest deal Wipro has received from the company.Thames Water Utilities is a water and wastewater services company with over 4,000 employees providing service in parts of London, Surrey, Wiltshire and Thames Valley in the UK. The IT service major is also close to an acquisition.
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High attrition rates may be a blot on the great Indian BPO success story, but this problem has helped spin off a niche industry Recruitment Process Outsourcing RPO which is expected to grow by a billion dollar this fiscal to about US Dollar3.5 billion. The industry is set for rapid growth with a large number of companies in India and from abroad seeking to outsource their hiringrelated jobs to thirdparty vendors here in order to save costs as well as time.
India has been a hub of global outsourcing activities and RPO is the sunrise segment in this sector, hiring industry umbrella body Executive Recruiters Associations Executive Director B R Muralidharan said. In India, RPO is already a US Dollar 2.5 billion market and is expected to grow at a rate of 30 to 40 per cent during this financial year, he said.
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Revenues from offshore insurance business process outsourcing BPO services in India are slated to touch US Dollar2 billion while the employee base of insurance BPO firms is expected to exceed one lakh by calendar 2010, notes a recent KPMG publication. The sector currently has 41,600 people on its payrolls and generates an estimated revenue of US Dollar790 million, KPMG global head of sourcing advisory Pradeep Udhas says.
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The overseasfocused knowledge processing outsourcing KPO firms in India are now finding greener pastures back home too as there is increasing traction from domestic businesses seeking these highend services. Though a small business currently for the many of the KPOs based in India, it is expected to grow to a larger size as the domestic companies are becoming more sophisticated in their operations.
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An end to the long search for Citigroup BPOs buyer finally seems to be in sight. Genpact is said to be ahead in the race for the BPO. The decision is expected by the month end. Firstsource and WNS also remain in contention, according to sources. The sale process was initiated in June and Citigroup had received a number of bids from private equity players, IT firms with BPO arms, and Indian and multinational BPOs.
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Accenture has signed a sevenyear contract worth US Dollar185m with Microsoft to provide both finance and accounting services and procurement services, as the company racks up yet another largescale, bundled BPO win. Accenture said the deal, which began in March 2007, brings together several business processes that Microsoft had previously outsourced among several different vendors. On the F and A side, Accenture is now handling accounts payable and travel and expense services, plus some of what Accenture calls record to report functions including fixed assets, general ledger, and treasury and statutory reporting. Procurement services covered under the contract include category management and order processing.
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The next three years will witness significant global integration and consolidation in the BPO space. Having established a brand that connotes quality and lower cost, the Indian BPO industry has emerged as a dominant global player and is poised to be the main beneficiary of this aggregation opportunity. Some of the changes happening outside and within the Indian BPO industry are rapid but subtle, and likely to be overlooked. These changes need to be factored in by the IT,ITeS companies to get their strategies and decision making aligned to this opportunity.
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Intelleca, South Africas fastest growing contact centre solutions and services provider, was named as the winner of the Telkom Technical Innovation Award at the Annual Gauteng BPO Awards, held recently.These awards, now in their 10th year, recognise the leaders across the board in the contact centre industry in Gauteng, Africas economic hub.Intelleca won the award for its work in the field of contact centre on demand CCoD, which it is successfully pioneering in South Africa, and for which it is widely acknowledged as the market leader.
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Top IT services companies are in the race to bag a US Dollar 125 million contract from US Dollar 95.6 billion Dutch insurance and banking giant ING. Infosys Technologies has already put in a bid for the threeyear IT outsourcing contract while TCS and Satyam are also reported to be pitching for it. The Indian IT majors are not only pitched against each other for the contract but also against European players like Capgemini, Logica CMG and Atos Origin, say industry sources.
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Tata Consultancy Services TCS, a leading global IT services, business solutions and outsourcing firm, today announced that it has signed a multiyear contract with Hawaiian Airlines to provide comprehensive IT, business process outsourcing and infrastructure services. Founded in 1929, Hawaiian Airlines is one of the top ranked airlines in the United States and serves 17 domestic and international destinations in the Pacific region.
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Its touted as the the next level of outsourcing after BPO with a potential market of around US Dollar 17 billion worldwide and US Dollar 12 billion in India by 2010 . In fact, India is already the world leader in the Knowledge Process Outsourcing or KPO as its popularly called.
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The IT enabled services ITeS sector in India has evolved radically over the past few years. From having mere callcentre operations, the sector today provides a whole range of deliverables in the areas of transaction services, process management, business transformation, and analytics services. Global shift towards process outsourcing backed by low cost local talent pool has seen the Indian BPO industry grow at an impressive pace.
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Indian IT firm Tata Consultancy Services TCS has bagged its second high profile pharma outsourcing deal this year with a new multiyear contract with Swiss drug maker Roche.Under the new deal, Indias largest software firm TCS will provide business process outsourcing BPO services to a number of areas in Roches drug development organisation, including clinical data management, clinical programming, biostatistics and drug safety support, as part of drug giants global capacity building initiative GCBI.
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The backoffice arms of Indias leading software service firms such as Wipro Ltd and HCL Technologies Ltd plan to acquire the business process divisions, including employees, of large US and European corporations as a means to acquire business following examples set by larger peers Tata Consultancy Services Ltd TCS and Infosys Technologies Ltd.
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The appreciating rupee is posing a unique set of challenge for the Indian economy. The impact would not be limited to the macroeconomy alone but moves down to the level of firms. To counter the challenges, the government needs to rework its economic policy and the firms, their business models and strategies for success.The appreciating rupee already seems to have had an impact on the profits of IT firms, which rely mostly on exports and lower wage costs. The country faces a similar challenge where it would have to redefine its existing model for growth. The initial success story of India was clearly built on labour arbitrage i.e., the ability of India to provide lowcost labour in comparison to other countries across the globe.
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Indian software services BPO companies are setting their sights on the healthcare outsourcing market. Hospitals and large physician groups in the US outsource activities such as patient records, handling claims, medical policies for the government and third party administrators TPAs, so that hospitals do not have to bear these overheads.
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