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Business process outsourcing is becoming as ubiquitous as IT outsourcing, as companies look to improve efficiency. Patrick O'Brien looks at how three companies dealt with the complex process of moving their human resources functions to a third party.
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Analytics is an emerging area in the Indian Knowledge Process Outsourcing (KPO) sector.
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It's dusk in the Philippine capital Manila and the five-storey office of Advanced Contact Solutions Inc. (ACS) is beginning to fill up.
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Before you get absorbed into a BPO firm today you might already have had a detective check out your precedents. They have little choice.
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BPO Management Services, Inc., a full service BPO company focused on serving middle market enterprises, announced that it has recently signed a long-term agreement to provide information technology outsourcing services to Triangle Services
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When it comes to outsourcing services, small business can dish it out as well as it can take it.
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The need to sustain the country's edge amid increasing competition in business process outsourcing (BPO) is driving this industry to provide higher-value services.
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Look for accelerated growth this year of the outsourcing trends that predominated in 2006
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What is Outsourcing? Subcontracting. Support. Managed services. However you define it, outsourcing has become the hot, creative solution that is helping more and more hospital CFOs
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Clinical research outsourcing (CRO), touted as the next big think on the outsourcing sphere, is yet to take off.
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NelsonHall says organizations considering outsourcing areas of its indirect procurement should be very clear as to the internal issues that have contributed to this decision.
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Smart national FMCG companies are using outsourcing initiatives as part of their product development strategy
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Prime Minister Manmohan Singh asked the leaders of country's IT industry to strive for making the Business Process Outsourcing (BPO) industry a Knowledge Process Outsourcing (KPO) industry.
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Small and medium enterprises are expected to become significant players in the business process outsourcing business, which industry watchers expect to continue to boom this year.
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Outsourcing has been seen in both a positive and negative light over the course of years since it has been in place.
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There's a new calculation taking hold in corporate suites: Identify a company's core competencies. Outsource everything else.
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As Indian investors stalk British companies with takeover offers, the economic logic of outsourcing operations to India continues to direct the growth plans of major companies, despite protests from the affected employees.
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Successful outsourcing isn't about tight contracts and meeting service-level agreements, it is strictly a people's business and is based on relationships between provider and customer, according to the first global outsourcing survey to be undertaken by KPMG.
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The BPO business has quietly seen one of the biggest shifts since it started about a decade ago. Night-time work has come down from 100% to about 60% and many of the 500,000 employees in the $9-billion BPO industry work day shifts now.
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Outsourcing customer service operations - or call center operations b is a practice that is in high demand.
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Outsourcing has become a watchword of corporate America's continuous and heartless quest for cost cutting and downsizing.
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Practices such as outsourcing clinical data management are now being adopted by drug makers as funding gets tighter. IT biggies in outsourcing are reaping the benefits
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The digital divide separating rural and urban India may finally be narrowing, thanks to setting up of BPOs in villages.
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Consumer products companies face a set of challenges that are different from any they have experienced before.
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Sixty eight Indian and American IT and BPO firms form the bulk of the second Global Services 100 listing released by Global Services
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As advances in communication technology and globalisation continue to sound the death knell for distance and erase geographic boundaries, businesses in developed nations can now increase their margins
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