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Apollo Health Street, the BPO arm of hospital major Apollo Hospitals Enterprise Ltd AHEL, on Thursday announced that it had signed an agreement with Atlantabased, Zavata to acquire the latters medical BPO business for US Dollar170 million.
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HCL BPO, as part of its focus on organic and inorganic growth in the country and overseas during FY08, plans to set up a new delivery centre in Hyderabad in early 2008. The centre will initially be a 1,000seater facility, and is expected to undertake voicebased outsourcing services in retail and financial services and other verticals.
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US Technology, a leading provider of IT services and Business Process Outsourcing BPO solutions for Global 2000 enterprises, announced today that a global leader in credit and information management has added additional services to the three-year agreement they signed earlier this year with US Technologys mortgage BPO division. The client, a major provider of settlement services to the mortgage lending industry, selected US Technology to support their appraisal valuation business based on the overall US Technology mortgage banking and financial services background and the extensive experience of its on site and offshore teams.
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Pakistan IT industrys export revenue as reported by State Bank of Pakistan SBP has hit US US dollar 116 million mark in the financial year 2006..07, crossing the target of US US dollar 108 million set for the year. This indicates a quantum increase of 61.18 percent in IT exports when compared to the previous years export revenue figure of US US dollar 72 million
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China has the potential to develop a large IT BPO Business Process Outsourcing industry, said a report released by Indian famous IT chamber of commerce NASSCOM here on Tuesday. With substantial domestic market potential, a sizable educated workforce and strong government emphasis on developing the sector, China will become a major player in IT BPO industry, said the report.
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The fact that the Business Process Outsourcing BPO industry in India is growing faster than ever was demonstrated by the standing room only sell out response to Nasscoms annual BPO summit in Bangalore in August. An industry which was created to a large extent by the early moves of GE under the leadership of Jack Welch now sees globallylisted firms like GENPACT, WNS and EXL clocking a few billion dollars in value and leading a pack of small medium and large firms whose employment may well overtake that of the much older infotech services industry in the not so distant future.
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Delhi is Worldb s BPO capital. Having a call center in Delhi and NCR is the norm for several global companies today. In order to meet the growing international demand for costeffective, customeroriented call centers, many organizations worldwide are outsourcing these services by setting up call centers here.
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With huge wage costs and high attrition in urban India, the ITenabled services industry is slowly turning to Rural India for salvation. Indeed, business process outsourcing BPO players that have initiated lowend transaction processing units say manpower in TierIII townships could prove the answer to the sectors problems.
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Scotland aims to get Indian outsourcers to set up call centers and business process outsourcing BPO centers in the country, by offering staff with multilingual capabilities. A number of Indian outsourcers are setting up centers in Europe to offer near-shore services to European customers in their local languages. Indias second largest outsourcer, Infosys Technologies, for example, has a service delivery center in Brno in the Czech Republic.
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Join the competition before it becomes serious competition seems to be the hot new strategy for Indias business processes outsourcing BPO industry with global leaders such as Wipro , Indias third largest software company , setting up its own BPO centers in countries such as China, Romania, the United States and Egypt.
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The chief executive of Kenyas leading outsourcing company says the nation must raise its international profile in the fastgrowing sector to compete with established players in Asia.With 500 agents and five major international clients, KenCall has been at the forefront of an emerging outsourcing industry in Kenya, and is hungry for more growth.
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In a bid to leverage advantage in reaching out to its clients in the US, IT giant Infosys Technologies would venture into Latin America by opening a BPO facility in Mexico soon.
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Interest in knowledge process outsourcing KPO is growing and on pace to increase steadily, according to a research report by TPI, the leading sourcing advisory firm. The comprehensive report Knowledge Process Offshoring, A Balanced View of An Emerging Market was conducted by TPI through primary and secondary research between January and April 2007 based on 73 service providers and 45 captive centers in India performing business process outsourcing BPO or KPO activities.
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Nasscom, the industry body for the Indian software and services sector, Tuesday announced a framework for the IT-enabled services ITES and business process outsourcing BPO services firms to adopt ethical practices and corporate governance.
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Wipro Technologies, the IT services arm of Wipro Ltd. announced on Monday that it had acquired Infocrossing Inc, a US-based provider of IT infrastructure management, enterprise application and business process outsourcing services.This transaction is worth US dollar 18.70 per share in an all cash deal worth about US dollar 600min, including debt of US dollar 60mn.
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The agreement is among the largest Fand A deals in BPO from India and will expand Infosys global network as more than 1400 Royal Philips Electronics employees are expected to join Infosys BPO arm
Infosys Technologies Ltd has signed a 250 million US dollar, multi-million dollar outsourcing contract with Royal Philips Electronics of the Netherlands.
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Egypt has set its sights on grabbing a share of the multi-billion dollar Indian-dominated call centre market and is looking to an unexpected corner for a helping hand -- India. As it makes its pitch to the world, touting a multilingual workforce over India's English-speakers, a time zone shared with Europe and proximity to the US, Egypt is marketing its edge over India to India itself.
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Leading Indian software service companies including TCS, Infosys, Wipro, Satyam and HCL Technologies have significant BPO operations. But a good deal of the quiet work and growth has been accomplished by independent vendors.
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Kenya is fast emerging as a destination for voice based BPO services. So the next time a customer calls from the US or Europe, it might be Nairobi answering the calls. Kenya, in spite of its poor communications links to the rest of world -- is banking on its first fibre-optic cable in east Africa planned to be laid by mid-2008 to boost its status as the top player in the region.
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