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Finally, the stories on frolicking youth in call centers have made some responsible people to sit up and do something about it.
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Recurring instances of employee fraud as well as other security concerns have made country's premier trade body and the chamber of commerce
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Indian ITes giants are increasingly setting up offices on foreign grounds, as nearshoring increasingly becomes the norm for outsourcing giants.
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Outsourcing is, today more of a value adding exercise, though it saves costs too. And its role as a business-value-creator is endearing it to CEOs across the world who focus on long-term gains along with short term cost cutting.
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Though BPOs are exempted from service tax on exports more of them are rushing to obtain service tax registrations.
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BPO employees better take good care of your health. It is no secret that, working at 24X7 environments long term can be detrimental to health.
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Recurring crimes committed by employees in different BPOs are causing digrace for the entire BPO industry.
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Here is some serious advice for BPOs grappling with high attrition rates.
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"What's in a name? That which we call a rose--By any other name would smell as sweet." wrote the great Bard of Avon in Romeo and Juliet.
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One more Indian BPO centre is due to come up in Eastern Europe to handle multilingual work. HCL Technologies BPO Services Ltd, a subsidiary of HCL Technologies Ltd is planning to expand to Eastern Europe.
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The Czech Republic is gaining a larger foothold in the business process outsourcing (BPO) market with an important player in the field
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Huge cost savings is enticing many international law firms to offshore outsource its legal work to low-cost destinations like India.
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Outsourcing legal work is becoming more common by the day. And it is moving away from patent outsourcing to more sensitive documentation and other work.
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BPO firms haunted by recurring internal frauds have to content with external frauds like fake CVs, bogus appointment letters, fraudulent training programmes etc tarnishing their image as well.
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Indian BPOs setting up operations in near-locations around England and Europe never fails to raise hype. And ICICI OneSource opening call center operations in Northern Ireland has also raised the expected publicity.
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The amazing growth in IT/ITes sector has seen huge demand for office space across IT hubs around the country. And this is single handedly driving the real estate boom in India.
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Lack of qualified talent and high electricity costs are the two major problems faced by the growing BPO industry in Philippines.
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A study conducted by professors at the country's top B-school, Indian Institute of Management-Ahmedabad (IIM-A), has come up with mixed reactions to the query as to whether unionism will make inroads into BPOs in near future.
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University of Makati (UMak), in Philippines is all set to open a call-centre training facility in Makati, a prominent city in the country.
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The dreaded tax circular of January 2004, might be back. The Central Board of Direct Taxes (CBDT) is serious about taxing BPOs and a spate of notices has recently been sent out to foreign companies.
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HR services are increasingly being outsourced in US and statistics by industry watchers point to rapid growth in outsourcing volume. According to Yankee Group, a US research and consulting firm, worldwide HR outsourcing services (HRO) market will grow to $80 billion by 2008
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Indigo, a captive BPO company set up by Unilever in India, is being taken up by European IT services major Capgemini, who is to acquire a 51% stake in it.
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Azim Premji-controlled Wipro Ltd claims to have stumbled upon an HR pill to rein in the high 8% monthly employee attrition in its BPO business.
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The International Association of Outsourcing Professionals (IAOP) has recognized Tata Consultancy Services as one of the world's best BPO outsourcing service providers for 2006.
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The success of the business process outsourcing (BPO) and the knowledge process outsourcing (KPO) sector has turned out to be a bane for the pharma sector, especially for small and medium enterprises (SMEs), who are facing a manpower crunch. Pharma companies are faced with high attrition rates of about 25-30%.
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After various policies, including industrial ones, the Haryana Government announced its policy for outsourcing of services or activities, including transport, housekeeping and maintenance of buildings, so as to further strengthen the delivery of services to the people, an official spokesman said.
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Human resources business process outsourcing (HR BPO) continues to be a major component of the overall worldwide BPO market, as worldwide HR BPO is expected to reach $24.6 billion in 2006
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Gone are the days when BPOs preferred a younger workgroup who could be trained easily. Now, most firms feel a blend of raw energy and experience can work wonders in taking the business forward.
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