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Though BPOs conduct many rounds of tests before hiring a new employee, they still provide them some training to get that accent right! And it must be said that youngsters joining a BPO significantly benefit from this training as it serves as a personality development exercise for them. Here is a look at the training sessions that transform many a "desi", oh-so-American!
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The west seems to be looking to outsource just about anything. And India seems ready to handle anything they want done. As the latest outsourcing commodity on Indian shores proves. The latest outsourcing service from India is definitely an unusual one: high-end laboratory and diagnostic testing!
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In yet another case of BPO fraud, HSBC has accused one its employees of stealing confidential data of its customers in the UK to illegally transfer their money using ATM cards, debit cards and telephone banking services. The story has once again raised security concerns regarding the safety of outsourcing private details of customers that can be used for fraudulent practices.
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Business Process Outsourcing (BPO) service is really thriving in India. In fact, it has become one of the most important organs of economic growth in the country. Growth and innovation in telecommunication industry has played a chief role in the growth of the Indian Software Development Service.
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The world of Business Process Outsourcing (BPO) has evolved a lot from the time of its conception. It is still developing each and every day. And India and other low cost nations around the globe are grabbing its huge opportunities with both hands, fuelling phenomenal growth of their economies.
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After the BPO boom, there came the KPOs and now Research Process Outsourcing (RPO) might be the next big thing in the Indian outsourcing market. This is a move up the value chain for the outsourcing industry in India as it matures from call centres to BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing).
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As India continues her march forward as the undisputed leader of the outsourcing world, she has decided to help those around her to get a piece of the action as well. Pakistan, Sri Lanka, Bangladesh, Nepal et al are forging alliances with Indian industry to boost their own industry.
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The first phase of Nasscom Assessment of Competence (NAC), aimed at creating a robust and continuous pipeline of talent by transforming the 'trainable' workforce into an employable workforce, is completed. The NAC pilot, launched in August 2005, has seen participation from 6,000 candidates, 22 ITeS-BPO companies, state governments and educational institutes.
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For BPOs who need people by bus loads, it a tad worrying when even after keeping the hiring sign open for all 365 days a year, they are not able to get enough people. The problem is that, out of every 100 candidates that turns up for a walk-in interview, only about seven are worth hiring.
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Computer Manufacturers, Distributors and Dealers Association of the Philippines (Comddap), country's computer industry's group of makers and vendors are optimistic about year ahead where they predict a sales boom.
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The challenges faced by higher education in India seem insurmountable. With political parties more concerned with their own agendas and higher education firmly tucked under government control, radical reforms are called for to improve the state of higher education in the country.
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Indian offshore outsourcing major Tata Consultancy Services (TCS) might submit a bid to acquire Vertex, a UK-based BPO with revenue of 405m Pounds. The company is majority owned by United Utilities (UU), the energy utilities company.
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BPO nations across the globe face the problem of talent crunch as they attract more work than they can handle. Philippines, which is facing an acute talent shortage to handle the bulk of BPO work it is attracting, has finally decided to do something to solve the problem.
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The Indian medical transcription industry, which suffered a set back in recent times after its initial runaway success in the 1990s, is back on its feet, once again. And how! According to the latest Market Intelligence Service report of Nasscom, with at least 120-150 companies engaged in medical transcription in India, the sector is clocking an annual revenue aggregate of about $220-240 million.
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Too much politeness is not recommended, atleast not when doing business. BPO bosses are finding that.......................
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Offshore Outsourcing has definitely come a long way with more and more services being added to the.........................
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A recent report by McKinsey & Co. predicts that IT services will be offshored in greater numbers.......................
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Indian ITES/BPO industry is growing at a breathtaking near 40 per cent per year. The less than six-year......................
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Pharmaceutical research and development is slated to become the next big thing in the offshore services.........................
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Making its entry into the Indian BPO market, US-based Receivable Management Services on Monday.....................
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A NASSCOM programme aimed at enhancing the skill sets of candidates willing to enter the IT/BPO industry......................
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The land of Nile is aspiring to be the next BPO hot spot. Egypt, a land better known for its historical.....................
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No more will BPOs be the poorer cousins to their IT outsourcing parent companies. Driven by customer..................
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Neville Roach, the Australia-India Business Council chairman is of the opinion that Australian companies....................
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Taking technology to the villages will never be more monumental if BPOs setup fully operational units......................
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Even on the face of emerging competition from South East Asian countries India Inc. firing from all......................
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While the large number of English proficient workers fuelled the BPO boom in India, the lack of a similar......................
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The BPO business has grown tremendously in the last few years. Virtually every other back office operation........................
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Unlike Industrial tycoons of Indian origin who find much opposition to their takeover plans of European.......................
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Africa might be the next India in terms of outsourcing activity. It seems that low costs, language capabilities.......................
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As the race for skilled workers gets tighter by the minute, BPOs in India innovate new methods to fight....................
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As outsourcing business gets bigger by the day India is attracting a lot of large multinational...................
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Now, as the song goes ..."it happens only in India". It seems, India, which boasts of a huge educated workforce
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A Report by Deloitte, a British consulting firm says that British companies will need to outsource work.......................
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