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When the clock strikes 12 to ring in the New Year, Anoop Sridhar, a BPO executive in Bangalore, could well be selling a laptop to some customer in the US or the UK.
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The sunrise IT and ITeS sectors grew rapidly as companies hired at a crazy pace and outlined massive expansion plans in the SEZ frenzy, but a few incidents of data theft threatened to harm India's reputation as a safe outsourcing destination during 2006.
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Safety first, the rest can wait. Research reports have consistently favoured India as the outsourcing hub of the future, provided data security gets more-than required attention from India's BPO industry.
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Galloping growth triggered mass hiring and salary levels soared in its wake.
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Alsbridge CEO and collaborative outsourcing pioneer Ben Trowbridge says as the outsourcing industry moves into 2007, higher priority must be placed on staying cost competitive and staying ahead of global trends in the sourcing market.
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Indian pharmaceutical companies are outsourcing a portion of their medical representative workforce, in a bid to become more competitive.
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Nipuna Services Limited, the Satyam Group's BPO subsidiary, has signed a $25 million 'edutainment' deal with 4K Animation Limited of Britain for the execution and delivery of a television series and a film.
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The BPO and call centre industry is providing an ideal opportunity to mid career professionals who are looking for an alternate career.
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St George established a "partnership" with IT giant IBM for back-office processing, including activities being carried out offshore, to remain competitive attendees at the bank's annual general meeting in Sydney were told.
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In a small city north of Delhi, India -- purportedly the sixth most populous metropolis in the world -- a skilled team of seasoned lawyers is successfully reviewing documents for an American company engaged in complex litigation.
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Infrastructure services vendor Unisys Corp is in the running for two major outsourcing contracts each worth more than $500m to provide mortgage processing services.
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The business process outsourcing (BPO) boom in India is far from over and it is about time some enterprising NRIs in the Gulf looked at this as a viable investment option.
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Call centers and other business-process outsourcing (BPO) firms contribute a billion dollars to the economy each year, according to the Bangko Sentral ng Pilipinas (BSP).
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It's easy to mistake the Chennai campus of Scope International, the BPO arm of Standard Chartered Bank, for a posh B-School.
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BPO initiatives must have business value as their goal, writes CIO Update columnist Mark Cioni of MV Cioni Associates.
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Ranjan Acharya, VP, Corporate HRD, Wipro, presents an interesting analogy.
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"If you are looking for a career which is challenging and gives you the opportunity to sharpen your business skills and work directly with clients in the U.S. and U.K. then Brickwork is the place for you...."
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Laxity at work and lack of responsibility have often been cited as major drawbacks of call centre workers, but now an Indian-American plans to teach BPO employees a thing or two about work ethics and delivering quality.
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One of the big threats to the $8.4-billion business process outsourcing industry is not that some other country will be able to take away the work from India but that virtual representatives (v-reps) might take up the jobs of a BPO agent.
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The advantages of outsourcing technology requirements that are not core to a business are familiar.
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This is a case of Indian companies pushing the adoption of emerging software security product.
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Jobs in the Business Process Outsourcing (BPO) industry undoubtedly involve high levels of stress in the form of tight target deadlines, monotonous nature of job and night shifts.
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Think twice before you abandon that BPO job in a hurry. BPO companies such as Genpact, IBM Daksh and HCL BPO are cracking the whip on employees who leave without intimating the company or refuse to serve their notice period.
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CEBU could take the lead in the growth of the call center industry in the Philippines because of the province's relatively high literacy rate, according to an economist.
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Pharmaceutical manufacturers and biotech companies that wish to cut costs and improve efficiency should consider outsourcing their research and development and production operations to India.
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The initial gloss of steel-and-glass offices, 24X7 pizza and being chauffeured to work and back has worn off.
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India's drive to produce more skilled labor to support the growth of its IT offshoring and business process outsourcing (BPO) industries has taken another step forward, with the national launch of a certification program.
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