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Aviva is planning the single largest transfer of employees from its various third party vendor-contractors, across three locations. The move, following the build-operate-transfer (BOT) model will transfer 5,000 employees in Business Process Outsourcing (BPO) centres of multiple vendors-contractors, to its rolls.
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Content writing is the latest service to be outsourced offshore. Outsourcing of press release, writing, editing and designing newsletters is increasingly becoming common.
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Philippine's Business Process outsourcing sector is booming right through the roof. The growth rate projected by the sector is indeed amazing. Last year the industry grew by 137 per cent or 2.5 billion dollars in revenues.
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Mid pharma companies, such as Schering, Bayer and Merck KGaA, are expected to increase their reliance on products discovered outside of the in-house pipeline over the next few years in an effort to boost revenues while reducing R&D costs, according to an analyst report released Friday.
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The issue of data security continues to haunt the Indian call centres and BPOs. V-Angels, a Noida-based BPO has reported theft of some extremely confidential and critical British telecom data.
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According to latest research report by Gartner, 50% of organisations involved in business process outsourcing (BPO) relationships would experience cost overruns and unacceptable service delivery quality.
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There are many reasons why BPOs are moving to Tier II cities and smaller towns from metros. While talent in major metros have depleted seriously, Tier II cities and smaller towns are abundant talent pools with hundreds of students graduating out of their educational institutions, yearly.
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A three year-old Bangalore-based Knowledge Process Outsourcing (KPO) firm Marketics, has been identified by a top US business school for its 'demonstrated excellence' in remote delivery of knowledge services.
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As BPO industry booms attrition rates also rises. No matter how good the perks, every year a good percentage of employees leave each and every BPO. The reasons might vary. It can be personal or professional.
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According to the latest analysis on BPO market from outsourcing advisory company TPI, business process outsourcing (BPO) market in the Asia-Pacific region will have a slower growth this year compared to last year's robust growth rate.
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Dubai is wooing BPO firms world wide to start operations in the country. And if Dubai Outsource Zone director Esmail Al Naqi is to be believed the response has been tremendous.
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"Outsourced!" a new documentary to be aired on an Australian television channel has captured many similarities in the work life of Indian BPO workers and their Austrlian counterparts.
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As Offshore outsourcing carry business processes to far-off locations, regulatory bodies are forced to carry out their routine monitoring at those locations. However, exercising their jurisdiction on foreign soil can be a tricky situation.
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The Frost & Sullivan report, "The Asia-Pacific Contact Center Outsourcing Market", analysing the market trends of 13 Asia-Pacific countries, among other things, has listed low labor cost, increasing competition, globalization, increased IP (Internet Protocol) adoption, and improved network infrastructure as the chief factors driving the contact center outsourcing market in Asia Pacific.
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India is no longer the only viable option for the offshore outsourcing world. New and evolving outsourcing hot spots are added to the offshore outsourcing map, everyday. So now, companies have a whole new set of considerations to ponder as to where, when and how to outsource specific operations.
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The 2006 Global IT Outsourcing Study by management consulting firm DiamondCluster International has initiated much discussion from various quarters connected with the industry. The study had found that most companies are streamlining their outsourcing activities and plans are afoot for more strategic and selective outsourcing.
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A new report by Everest Research Institute, on the viability of Tier II and Tier III cities for IT / BPO work found that the labour pool in most of these cities have a "significantly lower employablity" for voice processes compared to Tier I cities.
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Legal Outsourcing Industry (LPO) is growing at phenomenal rates, providing concrete career opportunities for the country's law graduates. India makes an ideal destination for LPO services because of the really low costs and the high number of trained talent available.
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With most Indian hospitals moving diagnostic, lab and even managerial work to specialised units, domestic outsourcing is getting a big boost in the medical field. The hospitals are looking to increase their efficiency besides cutting costs. Reports indicate that offshore outsourcing is also on the rise in this sector.
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Offshore outsourcing has evolved much over the years. And companies now expect much more than cost cutting from their outsourcing deals. Value added service has become the norm and this indeed is one major reason for more and more companies opting for outsourcing these days.
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The US regulator for banks and their agencies, the United States Office of the Comptroller of Currency (OCC), is extending its octopian hands of jurisdiction to Indian shores. It is the offshore outsourcing services to US banks, like equity research, analytics and back office services that is to be scanned under the x-ray eyes of OCC.
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How the Indian BPO scene have changed over the years. From being a call center centric industry, the Indian BPO scene now covers a wide range of services, largely voiceless. In 1999, when the BPO boom had just taken off, voice-related services contributed to 85 per cent of the Indian BPO industry's share of business.
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Offshore outsourcing is mainly moving work from high-cost, developed countries to low-cost, developing ones. Meticulous planning, a clear understanding of immediate objectives and long-term goals, proper change in management practices and systematic implementation of outsourcing can deliver significant strategic and business value over time.
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Like almost everyone, Indian operators dislike dealing with abusive customers frustrated by shoddy service. But more important, India's leading outsourcing shops say their U.S. corporate clients continually try to ratchet down prices, which inevitably drives down the quality of service they can provide.
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NelsonHall, a leading independent business process outsourcing (BPO) analyst firm, had recently released a comprehensive assessment of mortgage process outsourcing (Mortgage BPO) services globally. It also contained recommendations for vendors in addressing this market.
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Market leader in technology-enabled business services for finance and administrative functions, DataServ has expanded its services to include Finance Managed Services (FMS)--which allows companies of any size the opportunity to benefit from business process outsourcing, including streamlining processes and improving productivity while maintaining control over vital financial processes.
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If experts are to be believed India will soon experience a Legal Process Outsourcing (LPO) boom. With close to three lakh law graduates passing out of Indian universities every year, no one can dispute India's potential to handle large quantity of LPO work.
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The BPO business is expanding each and everyday as business houses increasingly favour outsourcing. And this is spawning a parallel growth in other sectors directly or indirectly connected with it. One such sector is the legal business. As outsourcing deals get bigger and complex than ever before, there arise a need for much legal expertise.
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