Firstsource Solutions and UniRush LLC, USA have entered into a three year agreement. As per this, UniRush will be getting its customer care management services being take care of by Firstsource, which is a global provider of outsourcing services.The services that Firstsource will provide will include call center services and also back office management. This is going to support the UniRushs e-work division. Talking about the deal, Sanjeev Sinha, Executive VP, Firstsource said that the company has a long and credible track record of providing such services to big clients. And majority of them are from the financial services segment.
The same high rate of service will also be provided to UniRush.
This is exactly what the UniRush wants in its credit card segment. It is looking for increase in its operational efficiency, rise in productivity and customer satisfaction. With Firstsource service, the company can look for expanding its services.
Said Ram Palaniappan, General Manager, UniRush that the deal with Firstsource will help it to support the companys growth plans and also help in providing outstanding services.