Etisalat DB Telecom kicks off its second major call centre for managing customer care services based in Noida. Etisalat DB Telecom has the Unified Services Access License and it is operational in 15 circles. The company is headquartered in Mumbai.
This call centre is managed by Tech Mahindra and Aegis. Etisalat DBs services in North & South India will be managed by Tech Mahindra while West and Central India will be managed by Aegis.
The BPOs multi-site centers will provide inbound, outbound and back-office services in the respective regional languages besides English and Hindi.
The contact centre operations will offer distinctive features like automated call-back in case the customers call gets terminated; schedule a call-back which allows customers to schedule calls from the contact centre as per their convenience.