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Wipro Technologies, the global IT services business of Wipro Limited has announced that it has entered into a seven year strategic agreement with The Main Street America Group, a leading provider of commercial, personal and surety insurance products exclusively, sold through independent agents to individuals, families and small businesses in 24 US states. Main Street will engage with Wipro for applications development, maintenance and quality assurance using Wipros CMMi Level 5 quality services.
Under terms of the agreement, Wipro will supplement Main Street Americas IT organization in its endeavor to support its present and future business needs. Main Street America will leverage Wipros global delivery model to achieve faster time-to-market capabilities and reduce operating costs by utilizing economies of scale. Wipro will support Main Street Americas Personal Lines business on its Main Street Station and legacy platforms. In addition, Wipro will support its Main Street Station Commercial Lines and Bond processing systems. Under the agreement, Wipro will bring Service Level improvements over the initial term of seven years.
"As The Main Street America Group continues to increase scale and productivity, we need to implement more efficient processes while reducing our operating costs," said Ronald James, Main Street Americas chief information officer. "Because Wipro has more than 4,500 IT insurance professionals at its disposal, we will be able to better support specific phases of projects and maintenance/regulatory demands from our business units. Partnering with Wipro could also help us close timelines and accelerate delivery of some of our projects."
"Wipros demonstrated capabilities to US insurers allowed us to become Main Street Americas trusted IT Services provider. We look forward to supporting their future growth," said Ajoy Menon, Insurance Business unit Global Head, Wipro Technologies. "Main Street America has a strong customer service culture with its distribution force of independent insurance agents and employees. We are happy to partner with them as we are confident with our expertise and customer-oriented approach we will be able to deliver greater value and enable Main Street America to sustain its superior customer service culture."
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