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Educational Testing Service (ETS), a provider of education assessments and psychometric research, has awarded Accenture a seven-year, $160M contract extension to continue managing its end-to-end supply chain, under a business process outsourcing (BPO) agreement. The contract was signed in May 2010.
Under the agreement, which was entered originally in 2005, Accenture will continue to manage all aspects of ETS supply chain, including the printing, publishing, warehousing, distribution, tracking and shipping of tests and test materials to more than 10 million test takers in 160 countries every year. This allows ETS to continually improve the control, accuracy and integrity in its operations.
"Working with Accenture these past five years, we have saved millions of dollars in print, transportation and supply chain costs “ savings that we have been able to pass on to our customers, while continuing to provide them world class service," said Diane Bailey, Vice President Production and Logistics, ETS.
"We are privileged to have the opportunity to continue providing vital supply chain and customized BPO services to ETS global organization," said Rob DAvanzo, a managing director in Accentures Communications & High Tech group. "An efficient and simplified supply chain process will help ETS continue to achieve control and efficiency over its entire operation.
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