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Mahindra Satyam, the erstwhile Satyam Computers said that its Business Process Outsourcing (BPO) arm, Mahindra Satyam BPO had partnered with Direct Channel Holdings, a leading South African BPO company. The partnership allows the South African firm to extend its service offerings to its already extensive domestic customer base, to meet todays complex business challenges, professional services including business process consulting, knowledge process outsourcing, finance and accounting outsourcing, human resource outsourcing, legal process outsourcing, business intelligence (BI), data analytics and other consulting expertise, now forms part of Direct Channel service offering.
In turn, the Indian firm will extend its service to its global client base, who already have operations in Africa or are considering South Africa as an alternative delivery centre for services such as inbound and outbound call centre services and a range of other transaction based back-office services.
Direct Channel Holding, a Johannesburg-based BPO, has centres in Durban, Cape Town, Nairobi and Lagos.
"This step-of extending our global delivery footprint will offer our customer the option of multiple delivery locations," Mahindra Satyam BPO Chief Executive Officer Vijay Rangineni said.
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