|
Wipro Technologies, a provider of IT services, has announced that its business process outsourcing or BPO division has partnered with Microsoft to provide global legal process outsourcing or LPO for Microsofts intellectual property portfolio. Microsoft previously had had a mix of in house resources, outside law firms and offshore vendors to perform these intellectual property (IP) services. Moving to Wipro, with its BPO experience, international reach and global delivery capabilities, helped it with efficiency and consistency.
Microsoft facilitated the transition of processes to Wipro by leading domain training for Wipros team. Wipro correspondingly developed the LPO framework, tools, trainings, controls and metrics required to drive productivity for Microsoft. This has led Microsoft to add international docketing and filing processes to the original US-only processes at Wipro.
Wipro and Microsoft continue to jointly develop improved domain expertise, processes and case management and work allocation tools to further streamline IP processes.
Martin Shively, general manager of patent operations at Microsoft, said, "The dedicated Microsoft team at Wipro has become a fundamental component of our global patent operations function. The Wipro team works closely with our in-house team to manage one of the worlds largest and most valuable patent portfolios."
|