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Indian third party business process outsourcing (BPO) firm, Genpact, has
announced a multi-year contract with the Tokyo-based Hikari Tsushin Inc,
expanding its footprint in Japan. This BPO contract would start small and then
scale up.The contract covers three types of services , finance and accounting,
IT infrastructure support, and customer service. It also includes China, where
Hikari is expanding.
Hikari, a fully owned subsidiary of Hello Communications, is in the business
of distributing products and services such as mobile phones, subscription to
long-distance and international call services. The firm hopes to lower its
operating costs and decrease time to market through the deal, according to
Shigetaro Toyoda, CEO of Hello Communications.
Japan is the second-largest IT market. It is opening up, but still not
very significant... The Hikari deal gives us a greater foothold in Japan and the
very important China market, said Mr Bhasin. The back-office services
provider expects to potentially open more centres in China in coming months. It
currently has centres in four cities, Dalian, Changchun, Shanghai, and Beijing.
Genpact employs about 3,500 people in China most of whom are servicing the
Japanese market. About 75% of the services we offer from China are
Japan-facing, admitted Mr Bhasin. Genpact was one of the earliest India-based
outsourcing firms to set up a delivery centre in China and has been present
there for around 10 years.
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