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eTelecare Global Solutions Inc. has signed an agreement to provide inbound sales services to one of the worlds largest software providers.The business process outsourcing BPO solutions company said it was able to clinch the deal because of its good track record and wide range of services.
Part of eTelecares appeal to this client is our ability to deliver a range of BPO services that go well beyong inbound or outbound sales services. In particular, our ability to provide technical support in addition to our longstanding voice and nonvoice sales and backoffice capabilities was clearly a factor in our winning the business, eTelecare president and CEO John Harris said.
eTelecare anticipates that the contract will later be expanded to include technical support services. It did not disclose further details.
The company has maintained a revenue target of between USD300 million and USD310 million for 2008.
For the first six months of the year, eTelecare posted an unaudited profit of USD2.5 million, down 78 percent from USD11.2 million last year. Revenue was positive, climbing 20 percent to USD148.6 million from USD123.5 million.
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