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Healthcare BPO firm Omega Healthcare Management Services plans to add 7,000 employees to its India facilities. CEO Gopi Natarajan said the company anticipates its client base will double and revenues grow four fold by 2012.
Omega, which currently employs about 2,000 staff at its Bangalore and Chennai facilities, will invest USD50 million to expand in India and grow sales from USD 15 to USD 20 million to USD 70 to USD 90 million. Bulk of the hiring will take place in Bangalore, Natarajan added.
The US focussed company, whose investors include private equity firm Healthedge and Enam Holdings, provides services such as medical coding, billing, claims processing and healthcare revenue management.
Other countries dont have such a complex healthcare delivery system. Out of the 290 million Americans, around 245 million have insurance and around 90 per cent of the revenue cycle management space is untapped, he said.
Omega Healthcare operates through intermediaries and, through its 65 clients, caters to some 20 hospitals and 500 physicians. By 2012, it sees itself operating through 125 intermediaries and serving 100 hospitals and 15,000 physicians.
Medical coding and voice based processes are growing. Only 9 per cent of work has been outsourced and the rest remains untapped, Natarajan said.
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