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TeleTech Holdings a global providers of business process outsourcing BPO solutions, announced that it has expanded its multiyear agreement with a Global 100 communications services provider.Under terms of the agreement, TeleTech will provide additional technical support, billing support, and general inquiries to the clients customers. TeleTech has the advantage of global sourcing model and ability to leverage the builtin efficiencies of its business processes and technology, providing better customer management. After just six weeks, the client chose to double its commitment to TeleTech.
We have been working with the worlds largest communications providers for more than two decades, and we are excited to have the opportunity to combine that expertise with our unique technology and human capital offerings to create service differentiation for the client, said said Kenneth Tuchman, TeleTech chairman and CEO, in a statement.
TeleTech, which provides service to the mobile communications industry, offers together the technologies and human capital needed to deliver superior return on investment for clients.
TeleTech has supports approximately 300 business process outsourcing programs serving more than 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries.
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. They have a 26year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a highquality customer experience through the effective integration of customerfacing front office processes with internal backoffice processes, we enable our clients to better serve, grow, and retain their customer base. They also use Six Sigmabased quality methods continually to design, implement, and enhance the business processes that they deliver to their clients and also apply this methodology to own internal operations. Also have developed deep domain expertise and support approximately 300 business process outsourcing programs serving more than 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Their integrated global solutions are provided by 59,000 employees utilizing 38,400 workstations across 90 delivery centers in 18 countries.
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