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Fiserv CBS Worldwide, a business unit of Fiserv, Inc., a leading provider of information technology services to the financial industry, announced today that Broadway Bank, with assets of approximately USD1.8 billion headquartered in San Antonio, has chosen Fiserv Aperio as their business process management solution.By extending a consistent and streamlined account opening process across multiple channels Aperio will enable Broadway Bank to enhance their customers experience. Fiserv Aperio allows financial institutions to take advantage of predefined business processes or develop new ones which positively impact their customers experiences.
By using the Aperio platform for redesigning our key processes, Broadway Banks new account opening procedure will be intuitive, convenient and customer friendly. It will also help the bank achieve greater efficiencies, said Tom Llewellyn, executive vice president and chief information officer, Broadway Bank. It is extremely important to us that our customers experience responsive, personalized service whether they walk into one of our banking centers, dial into our call center or visit our website for online banking; the Aperio solution will help us to achieve this.
A dynamic business process and customer relationship management solution, Fiserv Aperio provides financial institutions the ability to view their customers relationship holistically. By automating and integrating Broadways business processes, Aperio tracks customer interactions and provides a consistent, quality experience for the banks customers; this gives organizations the capability to proactively make decisions about how to proceed with their customers based on real-time data.
Another key feature of Fiserv Aperio is its adaptability and ability to support diverse business processes. Chris Bannwolf executive vice president and chief financial officer, Broadway Bank said, The Aperio business process management solution will be adaptable to many processes therefore enabling us to continue improving them over time. With this flexibility, we expect to achieve greater customer and employee satisfaction, greater internal efficiency, and the ability to grow our business by utilizing a solution that allows us to adapt to changing market demands.
The advantage of Aperio for Broadway Bank is its ability to integrate and manage financial services processes, said Tony Catalfano, president, Fiserv CBS Worldwide. Additionally, the solution will help to improve operational efficiency and gives them the freedom to support their desired growth.
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