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Spanco Telesystems BPO subsidiary, Spanco BPO Venture Ltd. and USbased MRS Associates Inc. have entered into an agreement which aims to generate revenues of USD100 million in two years.As per the partnership, Spanco Respondez, the international BPO arm of Spancos BPO business vertical will offer back office and contact centre services in Mumbai and Gurgaon.
As per the partnership, Spanco Respondez, the international BPO arm of Spancos BPO business vertical will offer back office and contact centre services in Mumbai and Gurgaon and will also increase its capacity to 2000 in 18 months. The tieup will cater to MRSs clients comprising of Fortune 500 companies in the Credit Card and Auto loan segment present in both 1st and 3rd party collections.
The deal is worked out in such a way that Spanco will end up owning 20 percent stake in MRS Associates Inc. and MRS in return will acquire 20 percent stake in Spanco Respondez.
According to Jeff Freedman CoFounder and CEO of MRS Associates, We are excited about partnering Spanco Respondez, there is a growing demand for cost efficient and high ramp up destinations like India and in Respondez we have found the right partner. The partnership will also help us leverage and replicate Respondez International expertise in Contact Center and BPO space onshore in the U.S. This will help us to jointly emerge as a vendor of choice in U.S outsourcing space.
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