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Satyam BPO, the business process outsourcing arm of Satyam, a leading global business and information technology services company has announced that it has won two prestigious shared services excellence awards from the International Quality and Productivity Council. The company was honored in Orlando, Fla. during shared services week, a conference organized by IQPC. Satyam BPO was a winner in the best business process outsource provider and the first runnerup in the best customer service delivery framework categories.
The IQPC shared services excellence awards honor, recognize, and promote shared services organizations SSOs that demonstrate true best practices.
The shared services excellence awards are the latest in a series of honors Satyam BPO has garnered. Recently, the organization became the First Indian BPO to win the Rajiv Gandhi National Quality Award in the largescale service industry category instituted by the Bureau of Indian Standards. It also won the golden peacock national training award 2007. Additionally Satyam BPO is the worlds first eSCM capability level 5 service provider, a certification given by the IT services qualification center ITsqc at Carnegie Mellon University in Pittsburgh.
For the shared services excellence honors, Satyam BPO competed against global shared services organizations, including information technology and BPO organizations, as well as a number of clients. An eminent panel of judges scrutinized entries based on the range of services offered, clients, various people centric measures, delivery and quality frameworks, technology, and other factors.
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