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Triton Corp Ltd, the Noida based tele marketing firm, said it plans to venture into the knowledge process outsourcing KPO business because of lucrative margins, which are becoming a distant dream in the call centre business.The company would be providing outsourcing services in the legal space, which includes legal transcription, prescription, intellectual property, and patents.
We are moving onto a higher value chain. The LPO legal process outsourcing business pays far more than the vanilla call centre business, as it is a highly specialised job, according to Tritons managing director, K C Gupta.
Looking forward, the UKcentric Triton expects to generate half its revenues from the KPO business over a period of time. It targets to achieve 20 percent of revenues form the business by the next fiscal.
Triton would allocate over 50 seats from its Gurgaon call centre for the KPO, as the call centre is not yet fully utilised by existing operations.
Few years back, Triton had consolidated its business by merging three companies, Saffron Global, Sai Info and Webrizon India into Triton. It primarily operates its business from Saffron, the 850 seater call centre that it acquired in 2005.
Gupta said the company is in final stages of negotiations with two three legal clients and expects a deal to be completed in six months. However, he declined to name them citing non disclosure agreements with the firms.
Our KPO business will start operations latest from March April 2009 onwards, Gupta said.
Triton said the current call centre verticals pay around USD 10 to USD 12 per hour, and the KPO
business would provide at least USD 50 per hour, and hence it was an “obvious choice”.
The company said it would increase its current workforce from existing 950 to 1,300 employees by April 2009, which will include hiring chartered accountants, lawyers and company secretaries to plug them into its KPO domain.
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