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TeleTech Holdings, Inc., one of the largest and most geographically diverse global providers of business process outsourcing BPO solutions, today announced its expansion into South Africa, further broadening its global sourcing platform to encompass six continents. TeleTech began construction on its first facility in Africa today. Ground was broken at the Old Match Factory in Salt River, Cape Town, at a ceremony attended by major officials from the South Africa government. The Cape Town facility is scheduled to commence operations later this year.
As a new investor to South Africa, TeleTech is the first multinational company to benefit from a new investment incentive plan launched by the South African Department of Trade and Industry, which has targeted the international business process outsourcing industry as a major future source of employment.
BPO is critical to our economic development strategy and we see TeleTech as an anchor company for this new industry, Minister of Trade and Industry Mandisi Mpalhwa said. We are grateful for the commitment TeleTech has made to develop our industry.
TeleTech plans to build a number of new facilities in South Africa and in other African countries, creating thousands of new jobs to serve global clients seeking multiple levels of front and backoffice support.
We welcome TeleTech to South Africa as a partner in our mission to increase our economic growth to six percent and as a strategic bridgehead for the Accelerated and Shared Growth Initiative South Africa, said Phumzile MlamboNgcuka, deputy president of the Republic of South Africa.
Africas future is in services and South Africa is a virtually untapped market for offshore BPO. We are attracted by the countrys excellent infrastructure, talented and growing labor pool, and the widespread use of English, commented Craig Reines, general manager of TeleTech Africa. South Africa is a high quality location linking Africa into the global BPO supply chain.
TeleTech employs more than 52,000 people utilizing 37,700 workstations across 90 delivery centers in 18 countries.
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