|
As outsourcing world rearrange itself to the demands of competition and increased demands from customers, customized and value added service is seen as the need of the hour for IT outsourcing firms. According to Cliff Mills, research manager at the PMP Group "Outsourcing firms will now have to tailor their contracts to each opportunity and be willing to compete. Firms must also be able to show that their outsourcing deal is able to make improvements and cost savings on the service, rather than just a standard service level agreement."
Businesses have started bringing IT and business process outsourcing contracts back in-house or signing shorter length external contracts, according to research from analyst PMP Group.
The analyst questioned 100 UK businesses and discovered that 47 percent of respondents were attempting to re-activate services internally.
Conversely, 39 percent admitted that they now expect an outsourcing contract to last between one and two years, whereas the previous length was about 10 years.
Cliff Mills, research manager at the PMP Group, told that businesses are gradually becoming wiser in their outsourcing strategies.
"Outsourcing firms will now have to tailor their contracts to each opportunity and be willing to compete," he said. "Firms must also be able to show that their outsourcing deal is able to make improvements and cost savings on the service, rather than just a standard service level agreement."
However, the research also discovered that 68 percent of businesses attempted to contract services out to multiple suppliers. Just 19 percent opted for a single supplier.
Increased competition
In addition, 77 percent of respondents claimed they intended to use a multi-sourcing route in the future.
Steve Derbyshire, managing director of VAR Telamon, believed that the number of outsourcing contracts seems relatively stable, but said the level of competition to win contracts is increasing.
"We find that it's currently quite common for a combination of in-house and external service providers to be working on the same contract," he said.
|