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Esteban Rodriguez

I am currently negotiating a deal with some North American customers on outsourcing of database design services. I strongly feel that the Logical data model has to happen in thelocation where the Business Analyst is. IN most cases, teh Business Analysts are based in North America. However, my strong belief is, the physical data model can be done from India irrespective of where the Business Analyst or the Project design team is. Is this a good idea and what does the group think?

Venky

This is a funny but thought - provoking blog on offshore working conditions. Also contains some survival tips for the onshore managers.

Namarajar

Catch up the experiences of tourism in their adventures wildlife safaris, enjoy the jeep safari in Indian Himalayas range, new tiger safari plans near Ranthambore and read the story of wildlife sanctuary’s thrill in India.

Shruti

Global Infonet Inc. is a software development and offshore outsourcing company that specializes in creating world-class technology solutions and custom applications for software companies, enterprises, and online business customers. We use innovative engagement models, balancing a sophisticated understanding of business with a close attention to detail, to custom-design our process models and meet our client’s offshore development needs.

Key benefits of software outsourcing with Global Infonet Inc.:

Cost Efficiency

Labor cost savings may reach up to 90% for routine low-level tasks as compared with in-house development in North America and Western Europe.
Significant reduction of development time and, thus, speed-to-market becomes an invaluable advantage in a present-day competitive environment.

Easy access to specialized skills and talents

Immediate access to a large pool of best industry talents allows overcoming hiring gap for IT professionals in the developed countries.

Flexible manpower utilization

By using outsourcing model company cuts down its recruiting and training expenses.

Development risk minimization

Proven development process and quality management system.

No up-front investments

No up-front investments on the customer's part.



Key Differentiators

Project Visibility

- 24/7 access to Project Status Dashboard
- Dedicated Project Hosting Server to view the progress of development
- Daily availability of Source Code for client review
- Secured Source Control Mechanism through SVN.
- Online Issue Tracker designed to track issues and fixes done (BugZilla)

Client Communication

- IP phone access to offshore facility
- Project Coordinator available on-site / on-shore as the interface between the client and off-shore developers

Technology Expertise

- Software Technology expertise in Microsoft.Net framework, Java, J2EE, C/C++ and Web Designing

Cost Efficiency

- Business Requirement gathering and Designing done on-shore or on-site and development work is off-shored
- Cost reduction by using a part time project manager and testing team on a need basis
- Onshore / Offshore model has worked / is working successfully for all clients

Human Resources

- State-of-the-art development facility in Kochin, India staffed with well qualified and experienced Software Engineers.
- Employee Attrition rate has been <5% p.a. at Global Infonet ensuring project stability
- Availability of experienced and talented personnel in India.


Benefits of Outsourcing


Most companies probably accept at least some level of IT outsourcing as a business necessity. Other enterprises embrace IT outsourcing as a critical component to a larger business strategy. Whether a company considers selective or enterprise-wide IT outsourcing, the benefits are both compelling and real.

These potential benefits can include:
• Reduced IT overhead and capital expenses
• Improved IT performance and systems reliability
• Accelerated development and time-to-market cycles to support core business operations
• Smoother, less costly technology migrations and upgrades
• Enhanced business contingency and continuity plans
• Increased effectiveness of scarce in-house IT resources

Achieving the benefits described above requires simplicity, accountability, and trust.
Simplicity, in that the outsourcing processes are clear, well defined and tied to business objectives. Accountability, in that the people who manage the processes are judged by the results. And trust, in that the promised results are consistently delivered.

Outsourcing will allow you to:

• enjoy more resources and better support
• gain real internal flexibility and control
• drive better decision making and reach your strategic goals
• release time for key activities like sales
• safeguard your competitive edge
• access new technologies and expertise
• improve processes and systems, based on independent and non-political advice
• boost business efficiency
• cope with growth, shrinkage and seasonal peaks and troughs

The Global Infonet Commitment to Total Customer Satisfaction

We have learned that true customer goodwill and satisfaction come from consistently exceeding customer expectations. Thus, at Global Infonet, exceeding your expectations is our company policy.

Greater Transparency Can Provide a Win-Win Situation

Transparency is crucial as it provides a single view of the services on offer and the projects being support¬ed. And creates the atmosphere in which a long-term and mutually beneficial relationship can flourish.

Governance

No contract or starting point will remain static. Hence, structured and effective governance of
the service, service levels, key personnel and a host of other critical issues require ongoing
management and constant re-alignment. Metrics drive the process. Quality and alignment are crucial. Objective communication to stakeholder groups is a significant contributing factor to project success or failure. Our experience in establishing effective governance structures
and processes can be the difference between a sustainable service and a visible failure.
Unfortunately, the latter state represents the majority.

john

The blog which i have created tells us how does bpo industry works, Is this possible to make career in BPO industry or not, various myths & facts about BPO Industry etc.

Rohit Mukherjee

InSO offers inbound Services, call center operations,Inbound Customer Services outsourcing, Inbound telemarketing, Offshore Call Center Inbound, Outsource Inbound Customer Service combines domain expertise, process skills and technology to deliver world-class process outsourcing

Peter Jeams, Jr.

Chinasourcing website is the first and only portal for China's outsourcing industry which serves as an industry information and relevant policies releasing platform, company database as well as an transaction platform etc.

Chinasourcing

Do you want to outsource your work to China? Do you stop because of your short experience in doing business in China and lack of knowledge on relevant policies and regulations in China? Do you feel difficult to find suitable partners in China?...

Now, there's no needs to bother yourself, come to www.chnsourcing.com!

You make decision, and we do everything else.

Chinasourcing website (www.chnsourcing.com)---the first and only portal for China's offshore outsourcing industry. It is an information release and transactiion platform which serves as a bridge connecting Chinese and overseas outsourcing markets. It povides an online transaction platform, a strong database of Chineses governments' policies and regulaltions in this area, an all-around and authorized directory of outsourcing service providers in China, as well as the latest industry news, informations and research reports etc.

Functions of the website;

1) Industry Portal
Chinasourcing website(www.chnsourcing.com) serves as a professional outsourcing industry/enterprise search engine that provides classification, registration and information release services. It provides an exhaustive directory of Chinese service providers covering various domestic outsourcing (BPO, ITO, outsourcing, CRO, design and R&D outsourcing etc.) and service vendors, outsourcing intermediaries, outsourcing related service providers and outsourcing equipment and software vendors at home and abroad.

The website has established the categories of domestic and international outsourcing base cities, software export bases, and industry associations etc. to cover China’s outsourcing industry in all directions.

2) Transaction Platform
Chinasourcing website release outsourcing client's needs(projects)and outsourcing vendor's information, offers industry forums, and provides an online transaction platform for China's outsourcing industry.

3) Information Platform
Chinasourcing website provides extensive domestic and international industry information and all-around laws and policies as a reference for you to do your business in China.


If you have an interest in the field of outsourcing, in Chinese government's policies on outsourcing, in finding the best outsourcing provider or suitable partners in China quickly and efficiently and establishing your own branch/JV in China, or in obtaining an unbiased and realistic benchmark on the outsourcing industry as a whole, please do spare some time to visit www.chnsourcing.com.

Want to know more details about it or get first hand expericence on the website? Click http://www.chnsourcing.com

Chinasourcing

ITES/BPO service includes a situation or a scenario wherein one company outsources a part of its work to another company. The vendor or partner to whom the entire process is outsourced is responsible for the implementation and execution of the outsourced business process through the telecom and Internet medium under strict guidelines regarding requirements and specifications from the outsourcing company. An ITES service provider or vendor handles varied tasks for its outsourcing partner.
Customer interaction plays a very important role in the BPO/ITES industry. Some of the ITES/ BPO service providers handle millions of customer contacts per month. Examples of such interactions include customers calling in to register complaints regarding services offered by the outsourcer, customers calling in to check order status and to check information on products and services etc…
To handle such interactions and other multiple functions as well as back office tasks, BPO’s face various issues. BPO’s are also facing a stiff competition continuously both in the international as well as domestic arena. Customers of BPO’s are demanding an ever- increasing array of technology products and services while still expecting highest levels of quality and service delivery.
According to NASSCOM, the Indian ITES-BPO industry has entered into the Phase II of evolution (i.e. moving from potential to performance). Indian ITES-BPO organizations have now started looking beyond contract fulfillment to identify opportunities for delivering high quality service to end-customers hence focusing on long term growth. They are aligning internal systems and technology teams to ensure high customer satisfaction.
BPO service providers are therefore feeling the need to manage every single interaction with the customers and maintain a database simultaneously. Most of the service providers have started leveraging technology and innovation to come up with a (Customer interaction management) CIM solution customized according to the client requirements. Since the cost of acquiring a new customer is always higher than the cost of retaining an old one, so it is indispensible to implement a customer relationship management strategy, the CIM way.
Earlier, in an outsourced project, a traditional BPO service provider made use of the CRM solution or related application provided by the client to handle customer interactions. A modern BPO on the contrary, uses a CIM solution integrated with multiple channels. This provides a 360 degree interaction capability irrespective of the channel being used. Cross trained agents work seamlessly to resolve customer queries and handle customer interactions not only by phone but also by email, chat and SMS on 24/7 basis.

Jenny

ITES/BPO service includes a situation or a scenario wherein one company outsources a part of its work to another company. The vendor or partner to whom the entire process is outsourced is responsible for the implementation and execution of the outsourced business process through the telecom and Internet medium under strict guidelines regarding requirements and specifications from the outsourcing company. An ITES service provider or vendor handles varied tasks for its outsourcing partner.
Customer interaction plays a very important role in the BPO/ITES industry. Some of the ITES/ BPO service providers handle millions of customer contacts per month. Examples of such interactions include customers calling in to register complaints regarding services offered by the outsourcer, customers calling in to check order status and to check information on products and services etc…
To handle such interactions and other multiple functions as well as back office tasks, BPO’s face various issues. BPO’s are also facing a stiff competition continuously both in the international as well as domestic arena. Customers of BPO’s are demanding an ever- increasing array of technology products and services while still expecting highest levels of quality and service delivery.
According to NASSCOM, the Indian ITES-BPO industry has entered into the Phase II of evolution (i.e. moving from potential to performance). Indian ITES-BPO organizations have now started looking beyond contract fulfillment to identify opportunities for delivering high quality service to end-customers hence focusing on long term growth. They are aligning internal systems and technology teams to ensure high customer satisfaction.
BPO service providers are therefore feeling the need to manage every single interaction with the customers and maintain a database simultaneously. Most of the service providers have started leveraging technology and innovation to come up with a (Customer interaction management) CIM solution customized according to the client requirements. Since the cost of acquiring a new customer is always higher than the cost of retaining an old one, so it is indispensible to implement a customer relationship management strategy, the CIM way.
Earlier, in an outsourced project, a traditional BPO service provider made use of the CRM solution or related application provided by the client to handle customer interactions. A modern BPO on the contrary, uses a CIM solution integrated with multiple channels. This provides a 360 degree interaction capability irrespective of the channel being used. Cross trained agents work seamlessly to resolve customer queries and handle customer interactions not only by phone but also by email, chat and SMS on 24/7 basis.

Jenny

Margins and volumes play a central role in determining the future of a business.
The first organized attempt to achieve higher volumes through automation was done by none other than Henry Ford. He helped many consumers realize their dream of switching from raw horse power to brake horse power. As a visionary, he knew what mass production could do to consumerism & consumerism to the overall business. Ironically, it’s this same logic which BPOs have now embraced to significantly make a difference with their consumers – the buyers.

Assembly lines in the manufacturing industry have been converted to today’s workflow/workforce management tools, in the BPOs, which ensure maximum productivity translating into higher volumes at a lesser cost. The numbers geek has given way to highly mature business intelligence tools. Hosted applications like On Demand Call Centers allow you to run your business right away without trying to re-invent the wheel while work from home applications take your business right to the employee’s door-step. Evolution of business seems to have no limits and those pushing the limits are the ones defining the new business landscape. Buyers, no longer want to be associated with vendors having a non-existent rigor for innovation. Vendors who continue to stick their head in the sand will be reduced to non-entities in the long run.

Indian service providers fortunately have risen up to this challenge and are fast adopting and developing new tools and techniques to further automate their client’s processes. No wonder – many of their global counterparts are feeling the heat.

Thanks,
B-1/G-3, Mohan Co-operative Indl Estate, Mahura Road, New Delhi - 110044
Ph: 91-11-40530200
www.vcustomer.com

Aditi

I know, by seeing the title of the blog most of us will be divided in two halves...The ones who consider the life in BPO as hell...and the others who would say its "Rocking"...

However friends, here I want you all too see this from my perspective...at micro level..

I have been working for BPOs for say about eight years now.. worked in Mumbai, gurgaon and now in Noida.

Life, I feel is now moving between weekend to weekend. Everything is so programmed, so monotonous...Even the weekends have become like rituals, having a party on friday night, getting up late on saturday, dragging myself,,and the spouse for the breakfast, heading towards a mall, shopping (without any planning), eating (without any will), going for a movie, and then back to home. After this, I feel guilty of spending once again, above the limits. But guys what are we suppose to do...Our parents had so many friends, old and regular friends whom they use to visit on sundays or they use to come to our place. Now, do we have any such friends?? NO...coz we keep changing the jobs every six months or so...

Our parents feel that we are very happy as we are earning so much ..that too at this young age...but what they dont know is the "Hell" we are going through.. no job security, no finanicial security, nothing man...the future seems so doomed...

Bharati K

Design plays a crucial role in the success of today's Web site. Without adequate web design, all web pages are dull not to mention the drill. Doesn’t matter if it is a personal website or a company, web design t is a necessity especially now, when the Internet is at its peak of evolution.
Nobody wants to browse a Web page full of text, because let 's face it, it ' s absolutely boring When creating a Web site, the developer has to implement the components of the Web site that will make visitors come back and visit again. The perfect way to do this is using the material and design makes the site attractive, casual, and popular.
The flash represents the major parties in fabric design, without it, the Internet wouldn’t be as popular as it is today. The flash makes everything possible: the attractive design, catchy animations, music, videos, games and the list could be lit forever. Flash is considered the new wave; one reason for this is represented by the fact that with the help of flash websites are users interactive, making them much more interesting than the regular Web site where everything is adaptable predefines without any real options.
When low to multimedia, making videos for example, Flash movies can be stored in small file sizes, so they can be transferred quickly is an important advantage because nobody wants to wait minutes to load a page completely. Of course, there is a drawback to all this, too graphics, videos, sounds slow loading time and we all know, but patience is a virtue, most of we’t we have it.
Web design plays an important role in successful marketing. With an attractive web site is guaranteed success. A company with professional web site benefit from the advantages of web design has to offer. Is Internet marketing is all about getting as many visitors as possible unless also capture the interest of the visitor once he is in that specific Web site, so what better way you do this if not by design fabric?
Companies offer web design professional services for business companies that want to really make an impression on the web. You can talk about a company just by viewing their Web site which is why companies increasingly hire web designers to create a professional Web site that stands out from other sites.
Naturally, a Web site, is theoretically about the content but he 's face it, without the attractive design, few people will be curious about the content itself. You can say, it 't judge a book by its cover but this is not applicable in the area of the Web site because it falls a simple question: What Web site reminds you again and again? The answer is quite obvious, which is fine with the graphics, those with visual aura that draw your attention to the first click.
For companies looking for a fast growing professionally designed Web site is the key. There are numerous examples of companies that after you adjust your Web site enjoyed a large growth in its domain of activity, improving their success.
In conclusion, web design is about marketing, because making your website look more attractive will give a boost to big business, or if you have a personal Web page you will enjoy watching the numbers of traffic certainly rise.
Contact us: info@websolutioninc.com
For more info: http://www.websolutioninc.com

johnmark

Kenya at long last !

Stan

Budapest – 21 October, 2008 - Outsourcing Associated bodies and Branch Associations from the Baltics, Ukraine, Hungary, Bulgaria and Romania consolidate their resources and established Central and Eastern European Outsourcing Association (CEEOA) with the purpose to promote CEE region as competitive alternative to other Global offshoring destinations, and to increase services delivery quality and volumes under recognized standards.

Central and East European (CEE) countries are very small players in the Global market for IT and business process outsourcing. Lack of international trade practice and modern business management competencies by CEE vendors are among the factors keeping CEE region from realizing considerable opportunities created by globalization.

Therefore CEEOA strives to attract considerable attention to the region as an offshore outsourcing location, along with thousands of qualified graduates entering the marketplace each year. Service providers in these countries offer geographic proximity combined with cultural and language affinities, constantly improved business viabilities and services delivery capabilities, and openness to collaborate. The macro economical and political environment is stable, infrastructure is well developed.

Baltic Outsourcing Association (BOA), Ukrainian HI-TECH Initiative, Hungarian Outsourcing Association (HOA), Employers’ Association of the Software and Services Industry (ANIS) from Romania and Bulgarian Web Association (BWA) joined their forces with the purpose to best avail opportunities given by globalization and promote CEE region‘s competitive features in order to capture large share of the global market for IT and business process outsourcing (offshoring) services. CEEOA focus is on all service areas, not only IT, BPO and high tech industries, as its important to consider outsourcing as a non industry specific phenomenon. CEEOA is an open platform for all the organizations and businness associations in the region who are willing to join it or to contrubute to the accomplishment of its goals.

CEEOA operates as an independent professional advisory body on networking partnership basis, - its critical Objective is to create, develop and communicate positive image and main value proposition (-s) of CEE region as competitive alternative to other global IT, business processes and manufacturing outsourcing destinations.

The Association also strives to develop the internal market, where outsourcing should be promoted as a useful management tool for companies ranging from different industries in CEE region. Other Objectives are: to promote transparent and open business environment, CEE regional and international networking that builds operational value by promising and delivering high quality products and services at fair prices over the time, and by building strong economic, technical and social ties among the members of CEEOA and free competition; to improve business viabilities and services delivery capabilities of CEE Service providers; to promote creation and introduction of science-intensive technologies, the development of information society; to encourage each CEE country to increase the level of collaboration between government, companies, and universities to ensure that students gain the skills that companies require.

CEEOA intends to achieve these Objectives with the use of different marketing communication tools as PR, ATL and BTL activities, and the establishment of standardized certifications of Vendors‘ qualification. Besides initiating permanent researches to follow the main indicators of outsourcing, political, economic, and investment market features, Association wishes to maintain value added relationship network with associated outsourcing industry bodies, chambers of trade and industry and professional associations globally, while creating a single information flow promoting and sharing the best practices, expert information and research findings, benefits and innovative solutions in the outsourcing industry from CEE.

Central and Eastern European Outsourcing Association has already accomplished the project ITONews.eu (http://itonews.eu) – information platform, the main aim of which is to create the single information flow from CEE countries and to serve as a meeting place for outsourcing services providers and buyers. Also a brief research “Central and Eastern Europe IT Outsourcing Review ‘2007” has been conducted under the aegis of CEEOA, where the information about IT Outsourcing markets of CEE countries can be found.

About CEEOA
Central and Eastern European Outsourcing Association (CEEOA) (http://ceeoa.org) was founded in 2008. Baltic Outsourcing Association (BOA), Ukrainian HI-TECH Initiative, Hungarian Outsourcing Association (HOA), Employers’ Association of the Software and Services Industry (ANIS) from Romania and Bulgarian Web Association (BWA) became the founders of the association. One of the main objectives of CEEOA is to promote the Central and Eastern European Region as competitive alternative to other Global offshoring destinations, and to increase services delivery quality and volume under recognized standards.

Contacts:
Iryna Dubenyuk
Email: irad@hi-tech.org.ua
Phone: +38 044 458 1753

Central and Eastern European Outsourcing Association

Send Gifts and flowers for Guaranteed and Same Day delivery to all over India. Wide Range of Gifts are available for all kind of Occasion.

victor

We offer Web Hosting and desining services and Ecommerce sites...

Suman

Joomla Customization - Joomla Template Customization - Joomla Website Design - Component Development

Paramnetwork offers its expertise service in Joomla customization, modification and custom component developments

Do you want to take advantage of the most powerful Open Source Content Management System on the planet, Joomla? Do you have an existing Joomla extension that needs some modification or addition? Do you already own a web site, but you want to redesign the template converting it to Joomla? Do you want to develop a cool and crispy Joomla template? If your answer is yes then you just have reached the right place. We will make your dream come true.

The main feature Joomla is the ability to allow any authorized user, with word processing skills, to add and edit content directly on the web. Other features include -

* Creating your own dynamically created content menus
* Uploading MS Word, MS Excel and Acrobat PDF documents for online viewing
* Managing header, footer or side Banners (advertisement etc.)
* Creating Polls
* Managing multimedia Flash, .jpg, gif, bmp and .png images
* Managing News Feeds, from different news source web sites
* Managing Users with special access levels
* Managing 3rd party components and modules.
* Managing built-in site search engine
* Managing build-in content syndication (RSS)
* Making search engine friendly (SEF) URL's

Is Joomla the right solution for small and medium businesses?

The foremost advantage of Joomla is that it’s free. You pay only for its customization. As your employees can manage it by themselves, you can save considerable amount of money not paying for maintenance and support of your website.

param

Consulting for SME clients.

Next trillion dollors will be made in SME sector. So know your business. Be on fast

Big Companies are not growing fast now and only SMEs are growing at 30 % and more.

New Risk Consultants

The BPO vendors having US based clients share mixed reactions due to the temporary slump in the US economy. This will be further heightened till the time final election results are not out and the new president doesn't announce some relief with string of measures to combat the credit crunch heat.

Those BPOs/KPOs who focus on large US companies or big ticket outsourcing contracts are facing the recession crisis as seen by the delays in contract renewals or temporary freeze in awarding of new contracts. One of the associated factors is the lengthened decision making time with a lot of top heads (including CEOs and CFOs) losing their jobs under the recession pressure. Large companies have now focused their energies on restructuring their company through vertical acquisitions or major divestitures besides analyzing their internal processes. This has majorly been observed with IT and financial service companies. It seems that 'outsourcing' is now on the back burner for them as they focus more on meeting their budgeted business targets first.

But there’s some hope in these tough times. The economic crisis has forced the small to mid-sized US companies to assess outsourcing as an option as they struggle to survive against the big mammoths. They are re-evaluating their internal processes to find solutions within tight business budget constraints. This infact opens up a galore of opportunities for BPOs and KPOs from India who focus on small to mid-sized US clients with revenues lesser than $5 million.

There are few other smart choices available too, like looking beyond US to stretch the sights to Europe and Australia or changing the client exposure from the typical IT and Financial service clients to other industry verticals.

Read our blog http://kpo-sunbeltbusinesssolutions.blogspot.com to know more about the Indian BPO and KPO industry from inside-out.

Sunbelt Business Solutions

Offer Data Entry, Online Data Entry, Data Entry India, Data Conversion & Processing, Data Capture, Desktop Publishing, outsource data entry, Business Process Outsourcing, Form Processing, Document Scanning, OCR, Accounting, Bookkeeping services.

Mukesh Patel

Same time as US central Time and excelent skilled profesionals provides Costa Rica as a current technology hub for Latin America.
www.uthos.com

Jhon Kelly

Trade Agency Center,founded in China ,is an international group of trade agency and consultancy.

With worldwide service network,rich resources,excellent experience and expertise,Trade Agency Center helps clients realize the global optimization of resource distribution,reduce purchase,sales and marketing cost and gain bigger market share.

Our goal is to offer the most valuable business consultancy.We promise that the buyers can get the quality products/service at low cost in the shortest time,the sellers can know where the product s/services are most needed and sell out their products as soon as possible.

http://www.tradeagencycenter.com/

Richard

Europe has enormous potential for development of IT Outsourcing industry. In accordance with experts’ opinions this region will definitely keep the appreciation of the customers from all over the world for yet another decade. It will attract new clients by professionalism of the experts, low labor cost, friendly legislation as well as by geographical vicinity and cultural connection to the Western Europe.

Iryna Dubeniyk