Attention Call Centers and Business Owners:

At American Credit Financial, we give our affiliate partners the opportunity to sell our unsecured credit account with a guaranteed starting credit limit of $5,000. This account has very low interest charges, no annual fees, no credit checks or employment verification. Plus we offer over 100,000 brand-name products with the lowest prices available. Our company is looking for affiliate call centers to Earn Big Money to do the sales for us. We handle everything from bank processing, supplying data, customer service, and fulfillment of all services. Getting started is quick and simple with no upfront cost to you; you will start earning commissions within one week.

Our company recently merged with FixCreditRight.com and now we are including FREE credit repair for the same cost as our original service. That means the customer will now save $99.95 on the setup fees associated with the credit repair service.

Your company will receive a commission of $80 per paid sale with the possibility of making over a million dollars a year. Plus now to all our affiliate partners we have added an extra value to our campaign which will give you an extra $10.00 for each paid in full sale that agrees to continue with our monthly credit repair service. So that makes one sale automatically a $90.00 profit.

We have one of the highest conversion rates in the business. The reason we are so successful is simple - we deliver quality products and services at affordable prices. Our basic philosophy is to treat all affiliates and clients in an honest, ethical and moral way. We offer our affiliate partners a proven and tested marketing campaign to ensure success with High Weekly Commissions!

Corporate Headquarters:
7333 NW 54th Street
Miami, Florida 33166

For further information, please visit our websites:
www.americancreditcard.net
www.FixCreditRight.com

Call Toll-Free to 1-888-713-8430

Esteban Rodriguez

I am currently negotiating a deal with some North American customers on outsourcing of database design services. I strongly feel that the Logical data model has to happen in thelocation where the Business Analyst is. IN most cases, teh Business Analysts are based in North America. However, my strong belief is, the physical data model can be done from India irrespective of where the Business Analyst or the Project design team is. Is this a good idea and what does the group think?

Venky

This is a funny but thought - provoking blog on offshore working conditions. Also contains some survival tips for the onshore managers.

Namarajar

Now a days, most the people throughout the world seeks the Internet information and the need. The Internet became a basic part of the current culture, and thus has the need for services of the Search Engine optimization (SEO). It is not astonishing to find new Web sites conceived and did not make daily on line. However, just the setting to the top of a Web site does not carry out the desired task. For the business success of Internet, one must go for services of optimization of Search Engine.
The Search Engine optimization is not any more one existence that the webmasters are not familiarized with. In fact, todays, SEO became the most important surfaces that the whole support of site include in their checklist while a Website developing. Generally, when a business man of businesses builds a Web site above the Internet, it aims at seizing the observation of the guests on the Web.
There are various companies supporting the similar products but it is popularity on line of a Web site which makes the true difference and comes here the role from optimization in Search Engine (SEO). To be the primary reasons why the Search Engine optimization (SEO) is necessary for your Web site, because in 10 visitor’s ratio 7 visitors do not look first 2 pages of search results, and only 3 visitors believe that companies found in the top search results are a major brand in their specific service category. SEO build rank awareness, top to increased marketing and improve your online dealing .
The good services of a SEO are all about good planning, competence and of the experiment to be supposed, answer, and adjust on the results. The functional supplier of service of optimization follow that the effective services of the of Search Engine optimization (SEO) require the arrangement in the way in which the search engines function and the manner that they had constantly evolved/moved.
For more information visit- http://www.uniquesofts.com/

james peter

This Blog provides articles on Freelance search engine optimization (SEO), search engines and explore the various opportunities to search market

Krishna

SoftServe, a leading global provider of proven high quality software development, testing and consulting, announced that the company became the General Sponsor of the "CEE IT Outsourcing Review 2009" research.

Marina Osadchuk

Catch up the experiences of tourism in their adventures wildlife safaris, enjoy the jeep safari in Indian Himalayas range, new tiger safari plans near Ranthambore and read the story of wildlife sanctuary’s thrill in India.

Shruti

Global Infonet Inc. is a software development and offshore outsourcing company that specializes in creating world-class technology solutions and custom applications for software companies, enterprises, and online business customers. We use innovative engagement models, balancing a sophisticated understanding of business with a close attention to detail, to custom-design our process models and meet our client’s offshore development needs.

Key benefits of software outsourcing with Global Infonet Inc.:

Cost Efficiency

Labor cost savings may reach up to 90% for routine low-level tasks as compared with in-house development in North America and Western Europe.
Significant reduction of development time and, thus, speed-to-market becomes an invaluable advantage in a present-day competitive environment.

Easy access to specialized skills and talents

Immediate access to a large pool of best industry talents allows overcoming hiring gap for IT professionals in the developed countries.

Flexible manpower utilization

By using outsourcing model company cuts down its recruiting and training expenses.

Development risk minimization

Proven development process and quality management system.

No up-front investments

No up-front investments on the customer's part.



Key Differentiators

Project Visibility

- 24/7 access to Project Status Dashboard
- Dedicated Project Hosting Server to view the progress of development
- Daily availability of Source Code for client review
- Secured Source Control Mechanism through SVN.
- Online Issue Tracker designed to track issues and fixes done (BugZilla)

Client Communication

- IP phone access to offshore facility
- Project Coordinator available on-site / on-shore as the interface between the client and off-shore developers

Technology Expertise

- Software Technology expertise in Microsoft.Net framework, Java, J2EE, C/C++ and Web Designing

Cost Efficiency

- Business Requirement gathering and Designing done on-shore or on-site and development work is off-shored
- Cost reduction by using a part time project manager and testing team on a need basis
- Onshore / Offshore model has worked / is working successfully for all clients

Human Resources

- State-of-the-art development facility in Kochin, India staffed with well qualified and experienced Software Engineers.
- Employee Attrition rate has been <5% p.a. at Global Infonet ensuring project stability
- Availability of experienced and talented personnel in India.


Benefits of Outsourcing


Most companies probably accept at least some level of IT outsourcing as a business necessity. Other enterprises embrace IT outsourcing as a critical component to a larger business strategy. Whether a company considers selective or enterprise-wide IT outsourcing, the benefits are both compelling and real.

These potential benefits can include:
• Reduced IT overhead and capital expenses
• Improved IT performance and systems reliability
• Accelerated development and time-to-market cycles to support core business operations
• Smoother, less costly technology migrations and upgrades
• Enhanced business contingency and continuity plans
• Increased effectiveness of scarce in-house IT resources

Achieving the benefits described above requires simplicity, accountability, and trust.
Simplicity, in that the outsourcing processes are clear, well defined and tied to business objectives. Accountability, in that the people who manage the processes are judged by the results. And trust, in that the promised results are consistently delivered.

Outsourcing will allow you to:

• enjoy more resources and better support
• gain real internal flexibility and control
• drive better decision making and reach your strategic goals
• release time for key activities like sales
• safeguard your competitive edge
• access new technologies and expertise
• improve processes and systems, based on independent and non-political advice
• boost business efficiency
• cope with growth, shrinkage and seasonal peaks and troughs

The Global Infonet Commitment to Total Customer Satisfaction

We have learned that true customer goodwill and satisfaction come from consistently exceeding customer expectations. Thus, at Global Infonet, exceeding your expectations is our company policy.

Greater Transparency Can Provide a Win-Win Situation

Transparency is crucial as it provides a single view of the services on offer and the projects being support¬ed. And creates the atmosphere in which a long-term and mutually beneficial relationship can flourish.

Governance

No contract or starting point will remain static. Hence, structured and effective governance of
the service, service levels, key personnel and a host of other critical issues require ongoing
management and constant re-alignment. Metrics drive the process. Quality and alignment are crucial. Objective communication to stakeholder groups is a significant contributing factor to project success or failure. Our experience in establishing effective governance structures
and processes can be the difference between a sustainable service and a visible failure.
Unfortunately, the latter state represents the majority.

john

Website Designing is one of the mainly essential parts of a marketing campaign for any organization. A well calculated informative website is the simply medium through which an organization can arrive at out to the world in a petite span of time and offer the possible customers a sight of the trade an organization is into. The procedure of improving the volume and quality of traffic on the website is what Search Engine Optimization is used for. Top search engine registered is vital for any company. With additional 400 million searches everyday, A superior search engine ranking outcome in many visitors and sales.,Offshore product development is aimed at providing cost successful software applications to the slightly situated clients on time and within financial plan. All the development work is passed out at offshore development centers by practiced project mangers and software developers, Web development is worried with front end (user interface) as glowing as back-end programming (database) for a website, which can be huge or small depending on prerequisite of the client, Web marketing is fretful with marketing of products and services over the internet using techniques like pay per click , search engine optimization, email marketing and so on.

Visit :http://www.uniquesofts.com/

Puneet K

Trade publishing is the most commercially focused category among all publishing industry segments. Trade books are targeted for the general consumer and are sold through channels like bookstores, libraries and wholesalers. The target consumers of trade books range from children to adults and include a variety of works ranging from fiction and nonfiction with hardcover or paperback books.

It is difficult to estimate the exact contribution of trade publishing to the overall publishing industry. A significant portion of 'other' in the above exhibit is contributed by trade publishing. We estimate that the size of trade publishing industry (English language) could be anywhere between USD 30 to USD 45 billion in 2008.

The trade publishing segment has been an early adopter of the digital media. The pressures that publishers faced in the wake of economic recession stimulated the e-book market. In the US alone, trade wholesale electronic book sales amounted to USD 167 m according to the International Digital Publishing Forum (IDPF). The e-book segment is growing and has witnessed serious attempts by publishers to make it a strong revenue source.

Outsourcing by Trade publishers

Trade publishers have been outsourcing parts of their functions for over a decade, not just as means to tackle cost pressures, but also as part of their business model. The exhibit below represents the responses of respondents that have rated the challenges they face in their publishing business vis-à-vis effective solution/mitigation via outsourcing. This is based on a comprehensive survey of publishers conducted recently by us.

The challenge to adapt to new technology can be very effectively dealt with by outsourcing, as indicated by the responses. Trade publishers also consider outsourcing to be highly effective to address lack of in-house capability. Addressing new geographies is also considered to be a constraint that outsourcing can mitigate very effectively.

Cost and margin pressures can be successfully mitigated by outsourcing, yet not all respondents believe so. Diversifying into new areas of business and providing value-addition within current offerings is another area where outsourcing is yet to be viewed as a complete solution.

In spite of the pressures, current level of servicing does not offer publishers a strong reason to outsource. Outsourcing for cost arbitrage and value-addition has not been successfully mitigated while outsourcing. Interestingly, a small percentage of respondents feel that outsourcing cannot mitigate any challenges!

This article is based on the report “What do Trade publishers think about outsourcing”.

ValueNotes Sourcing Practice

The blog which i have created tells us how does bpo industry works, Is this possible to make career in BPO industry or not, various myths & facts about BPO Industry etc.

Rohit Mukherjee

InSO offers inbound Services, call center operations,Inbound Customer Services outsourcing, Inbound telemarketing, Offshore Call Center Inbound, Outsource Inbound Customer Service combines domain expertise, process skills and technology to deliver world-class process outsourcing

Peter Jeams, Jr.

Chinasourcing website is the first and only portal for China's outsourcing industry which serves as an industry information and relevant policies releasing platform, company database as well as an transaction platform etc.

Chinasourcing

Do you want to outsource your work to China? Do you stop because of your short experience in doing business in China and lack of knowledge on relevant policies and regulations in China? Do you feel difficult to find suitable partners in China?...

Now, there's no needs to bother yourself, come to www.chnsourcing.com!

You make decision, and we do everything else.

Chinasourcing website (www.chnsourcing.com)---the first and only portal for China's offshore outsourcing industry. It is an information release and transactiion platform which serves as a bridge connecting Chinese and overseas outsourcing markets. It povides an online transaction platform, a strong database of Chineses governments' policies and regulaltions in this area, an all-around and authorized directory of outsourcing service providers in China, as well as the latest industry news, informations and research reports etc.

Functions of the website;

1) Industry Portal
Chinasourcing website(www.chnsourcing.com) serves as a professional outsourcing industry/enterprise search engine that provides classification, registration and information release services. It provides an exhaustive directory of Chinese service providers covering various domestic outsourcing (BPO, ITO, outsourcing, CRO, design and R&D outsourcing etc.) and service vendors, outsourcing intermediaries, outsourcing related service providers and outsourcing equipment and software vendors at home and abroad.

The website has established the categories of domestic and international outsourcing base cities, software export bases, and industry associations etc. to cover China’s outsourcing industry in all directions.

2) Transaction Platform
Chinasourcing website release outsourcing client's needs(projects)and outsourcing vendor's information, offers industry forums, and provides an online transaction platform for China's outsourcing industry.

3) Information Platform
Chinasourcing website provides extensive domestic and international industry information and all-around laws and policies as a reference for you to do your business in China.


If you have an interest in the field of outsourcing, in Chinese government's policies on outsourcing, in finding the best outsourcing provider or suitable partners in China quickly and efficiently and establishing your own branch/JV in China, or in obtaining an unbiased and realistic benchmark on the outsourcing industry as a whole, please do spare some time to visit www.chnsourcing.com.

Want to know more details about it or get first hand expericence on the website? Click http://www.chnsourcing.com

Chinasourcing

Wednesday, 21 April 2010
While the downturn is reshaping the legal services landscape; the LPO industry is witnessing increased activity. Revenues from the offshore legal services industry were $320 million for 2008 and are expected to reach $440 million by end 2010. The industry seems to be picking up pace much faster as the global economy recovers.

Increasing level of interest

While contracts in the LPO segment are not largely publicized, our discussions with buyers and LPO service providers indicate the growing awareness and interest level of law firms and corporations with respect to outsourcing and offshoring legal services.

* Recently, Microsoft signed a contract with Integreon for legal support services. Integreon will provide contract review and offshore document review services to the software giant from its India and Fargo centers.

* Early this year, Microsoft also announced its plan to send routine legal work to CPA Global.
* British Telecom recently announced its decision to shift work from its captive legal services center (located in India) to UnitedLex.


The established service providers have witnessed long term contracts in the last six to eight months. Last year, Rio Tinto, a leading international mining group based in the UK awarded a contract to CPA Global. Rio Tinto offshored contract review and drafting, legal research and document review to CPA Global. Similarly, Integreon won a seven year contract worth £50 million from UK based law firm Osborne Clarke. Integreon will provide knowledge and information management; technology and business intelligence services; transcription, secretarial, and word processing services to the law firm.

On the supply side…service providers gearing up

On the supply side, the growing interest levels are pushing LPOs to focus on building expertise and scaling up their onshore and offshore presence (by way of organic and inorganic growth and strategic partnerships).

Acquisition is a relatively easy way to build scale. Tie-ups are simpler than acquisitions (or mergers) as they can be put into action without the operational and legal complexities of takeovers. Moreover, they are short-term and can serve as a testing ground for certain types of markets or services. Some of the larger companies prefer to grow through acquisitions while there are others who are exploring possibilities of a strategic tie-up or partnership.

Several LPO service providers have formed partnerships to complement their capabilities in technology, platforms and strengthen their onshore presence. For instance,

* LawScribe entered into a strategic partnership with IQWEST (an e-discovery support company)

* Bodhi Global partnered with a US based document review service provider
* Tricom entered a strategic partnership with Hobs Legal Docs, a UK based reprographics service provider.


In the long run, service providers are likely to focus not only on specialized skills but also on scale. The established players already employ more than 200 people and expect to add capacity in the next two years. While the objectives might vary - acquiring domain specific capabilities, expanding or strengthening their service offerings, getting access to new markets and technology to building scale - there is more action in store for the LPO industry in the near future.

ValueNotes Sourcing Practice

ITES/BPO service includes a situation or a scenario wherein one company outsources a part of its work to another company. The vendor or partner to whom the entire process is outsourced is responsible for the implementation and execution of the outsourced business process through the telecom and Internet medium under strict guidelines regarding requirements and specifications from the outsourcing company. An ITES service provider or vendor handles varied tasks for its outsourcing partner.
Customer interaction plays a very important role in the BPO/ITES industry. Some of the ITES/ BPO service providers handle millions of customer contacts per month. Examples of such interactions include customers calling in to register complaints regarding services offered by the outsourcer, customers calling in to check order status and to check information on products and services etc…
To handle such interactions and other multiple functions as well as back office tasks, BPO’s face various issues. BPO’s are also facing a stiff competition continuously both in the international as well as domestic arena. Customers of BPO’s are demanding an ever- increasing array of technology products and services while still expecting highest levels of quality and service delivery.
According to NASSCOM, the Indian ITES-BPO industry has entered into the Phase II of evolution (i.e. moving from potential to performance). Indian ITES-BPO organizations have now started looking beyond contract fulfillment to identify opportunities for delivering high quality service to end-customers hence focusing on long term growth. They are aligning internal systems and technology teams to ensure high customer satisfaction.
BPO service providers are therefore feeling the need to manage every single interaction with the customers and maintain a database simultaneously. Most of the service providers have started leveraging technology and innovation to come up with a (Customer interaction management) CIM solution customized according to the client requirements. Since the cost of acquiring a new customer is always higher than the cost of retaining an old one, so it is indispensible to implement a customer relationship management strategy, the CIM way.
Earlier, in an outsourced project, a traditional BPO service provider made use of the CRM solution or related application provided by the client to handle customer interactions. A modern BPO on the contrary, uses a CIM solution integrated with multiple channels. This provides a 360 degree interaction capability irrespective of the channel being used. Cross trained agents work seamlessly to resolve customer queries and handle customer interactions not only by phone but also by email, chat and SMS on 24/7 basis.

Jenny

ITES/BPO service includes a situation or a scenario wherein one company outsources a part of its work to another company. The vendor or partner to whom the entire process is outsourced is responsible for the implementation and execution of the outsourced business process through the telecom and Internet medium under strict guidelines regarding requirements and specifications from the outsourcing company. An ITES service provider or vendor handles varied tasks for its outsourcing partner.
Customer interaction plays a very important role in the BPO/ITES industry. Some of the ITES/ BPO service providers handle millions of customer contacts per month. Examples of such interactions include customers calling in to register complaints regarding services offered by the outsourcer, customers calling in to check order status and to check information on products and services etc…
To handle such interactions and other multiple functions as well as back office tasks, BPO’s face various issues. BPO’s are also facing a stiff competition continuously both in the international as well as domestic arena. Customers of BPO’s are demanding an ever- increasing array of technology products and services while still expecting highest levels of quality and service delivery.
According to NASSCOM, the Indian ITES-BPO industry has entered into the Phase II of evolution (i.e. moving from potential to performance). Indian ITES-BPO organizations have now started looking beyond contract fulfillment to identify opportunities for delivering high quality service to end-customers hence focusing on long term growth. They are aligning internal systems and technology teams to ensure high customer satisfaction.
BPO service providers are therefore feeling the need to manage every single interaction with the customers and maintain a database simultaneously. Most of the service providers have started leveraging technology and innovation to come up with a (Customer interaction management) CIM solution customized according to the client requirements. Since the cost of acquiring a new customer is always higher than the cost of retaining an old one, so it is indispensible to implement a customer relationship management strategy, the CIM way.
Earlier, in an outsourced project, a traditional BPO service provider made use of the CRM solution or related application provided by the client to handle customer interactions. A modern BPO on the contrary, uses a CIM solution integrated with multiple channels. This provides a 360 degree interaction capability irrespective of the channel being used. Cross trained agents work seamlessly to resolve customer queries and handle customer interactions not only by phone but also by email, chat and SMS on 24/7 basis.

Jenny

Margins and volumes play a central role in determining the future of a business.
The first organized attempt to achieve higher volumes through automation was done by none other than Henry Ford. He helped many consumers realize their dream of switching from raw horse power to brake horse power. As a visionary, he knew what mass production could do to consumerism & consumerism to the overall business. Ironically, it’s this same logic which BPOs have now embraced to significantly make a difference with their consumers – the buyers.

Assembly lines in the manufacturing industry have been converted to today’s workflow/workforce management tools, in the BPOs, which ensure maximum productivity translating into higher volumes at a lesser cost. The numbers geek has given way to highly mature business intelligence tools. Hosted applications like On Demand Call Centers allow you to run your business right away without trying to re-invent the wheel while work from home applications take your business right to the employee’s door-step. Evolution of business seems to have no limits and those pushing the limits are the ones defining the new business landscape. Buyers, no longer want to be associated with vendors having a non-existent rigor for innovation. Vendors who continue to stick their head in the sand will be reduced to non-entities in the long run.

Indian service providers fortunately have risen up to this challenge and are fast adopting and developing new tools and techniques to further automate their client’s processes. No wonder – many of their global counterparts are feeling the heat.

Thanks,
B-1/G-3, Mohan Co-operative Indl Estate, Mahura Road, New Delhi - 110044
Ph: 91-11-40530200
www.vcustomer.com

Aditi

I know, by seeing the title of the blog most of us will be divided in two halves...The ones who consider the life in BPO as hell...and the others who would say its "Rocking"...

However friends, here I want you all too see this from my perspective...at micro level..

I have been working for BPOs for say about eight years now.. worked in Mumbai, gurgaon and now in Noida.

Life, I feel is now moving between weekend to weekend. Everything is so programmed, so monotonous...Even the weekends have become like rituals, having a party on friday night, getting up late on saturday, dragging myself,,and the spouse for the breakfast, heading towards a mall, shopping (without any planning), eating (without any will), going for a movie, and then back to home. After this, I feel guilty of spending once again, above the limits. But guys what are we suppose to do...Our parents had so many friends, old and regular friends whom they use to visit on sundays or they use to come to our place. Now, do we have any such friends?? NO...coz we keep changing the jobs every six months or so...

Our parents feel that we are very happy as we are earning so much ..that too at this young age...but what they dont know is the "Hell" we are going through.. no job security, no finanicial security, nothing man...the future seems so doomed...

Bharati K

Legal Process Outsourcing industry, or LPO as it is commonly referred, provides legal solutions to law firms, solicitors, business organizations, and government agencies. The most sought after services of an LPO are Document Review, Contract Review & Management, Legal Research,IPR services, Legal Transcription and Due Diligence

Jagriti Mishra

Design plays a crucial role in the success of today's Web site. Without adequate web design, all web pages are dull not to mention the drill. Doesn’t matter if it is a personal website or a company, web design t is a necessity especially now, when the Internet is at its peak of evolution.
Nobody wants to browse a Web page full of text, because let 's face it, it ' s absolutely boring When creating a Web site, the developer has to implement the components of the Web site that will make visitors come back and visit again. The perfect way to do this is using the material and design makes the site attractive, casual, and popular.
The flash represents the major parties in fabric design, without it, the Internet wouldn’t be as popular as it is today. The flash makes everything possible: the attractive design, catchy animations, music, videos, games and the list could be lit forever. Flash is considered the new wave; one reason for this is represented by the fact that with the help of flash websites are users interactive, making them much more interesting than the regular Web site where everything is adaptable predefines without any real options.
When low to multimedia, making videos for example, Flash movies can be stored in small file sizes, so they can be transferred quickly is an important advantage because nobody wants to wait minutes to load a page completely. Of course, there is a drawback to all this, too graphics, videos, sounds slow loading time and we all know, but patience is a virtue, most of we’t we have it.
Web design plays an important role in successful marketing. With an attractive web site is guaranteed success. A company with professional web site benefit from the advantages of web design has to offer. Is Internet marketing is all about getting as many visitors as possible unless also capture the interest of the visitor once he is in that specific Web site, so what better way you do this if not by design fabric?
Companies offer web design professional services for business companies that want to really make an impression on the web. You can talk about a company just by viewing their Web site which is why companies increasingly hire web designers to create a professional Web site that stands out from other sites.
Naturally, a Web site, is theoretically about the content but he 's face it, without the attractive design, few people will be curious about the content itself. You can say, it 't judge a book by its cover but this is not applicable in the area of the Web site because it falls a simple question: What Web site reminds you again and again? The answer is quite obvious, which is fine with the graphics, those with visual aura that draw your attention to the first click.
For companies looking for a fast growing professionally designed Web site is the key. There are numerous examples of companies that after you adjust your Web site enjoyed a large growth in its domain of activity, improving their success.
In conclusion, web design is about marketing, because making your website look more attractive will give a boost to big business, or if you have a personal Web page you will enjoy watching the numbers of traffic certainly rise.
Contact us: info@websolutioninc.com
For more info: http://www.websolutioninc.com

johnmark

Kenya at long last !

Stan

Budapest – 21 October, 2008 - Outsourcing Associated bodies and Branch Associations from the Baltics, Ukraine, Hungary, Bulgaria and Romania consolidate their resources and established Central and Eastern European Outsourcing Association (CEEOA) with the purpose to promote CEE region as competitive alternative to other Global offshoring destinations, and to increase services delivery quality and volumes under recognized standards.

Central and East European (CEE) countries are very small players in the Global market for IT and business process outsourcing. Lack of international trade practice and modern business management competencies by CEE vendors are among the factors keeping CEE region from realizing considerable opportunities created by globalization.

Therefore CEEOA strives to attract considerable attention to the region as an offshore outsourcing location, along with thousands of qualified graduates entering the marketplace each year. Service providers in these countries offer geographic proximity combined with cultural and language affinities, constantly improved business viabilities and services delivery capabilities, and openness to collaborate. The macro economical and political environment is stable, infrastructure is well developed.

Baltic Outsourcing Association (BOA), Ukrainian HI-TECH Initiative, Hungarian Outsourcing Association (HOA), Employers’ Association of the Software and Services Industry (ANIS) from Romania and Bulgarian Web Association (BWA) joined their forces with the purpose to best avail opportunities given by globalization and promote CEE region‘s competitive features in order to capture large share of the global market for IT and business process outsourcing (offshoring) services. CEEOA focus is on all service areas, not only IT, BPO and high tech industries, as its important to consider outsourcing as a non industry specific phenomenon. CEEOA is an open platform for all the organizations and businness associations in the region who are willing to join it or to contrubute to the accomplishment of its goals.

CEEOA operates as an independent professional advisory body on networking partnership basis, - its critical Objective is to create, develop and communicate positive image and main value proposition (-s) of CEE region as competitive alternative to other global IT, business processes and manufacturing outsourcing destinations.

The Association also strives to develop the internal market, where outsourcing should be promoted as a useful management tool for companies ranging from different industries in CEE region. Other Objectives are: to promote transparent and open business environment, CEE regional and international networking that builds operational value by promising and delivering high quality products and services at fair prices over the time, and by building strong economic, technical and social ties among the members of CEEOA and free competition; to improve business viabilities and services delivery capabilities of CEE Service providers; to promote creation and introduction of science-intensive technologies, the development of information society; to encourage each CEE country to increase the level of collaboration between government, companies, and universities to ensure that students gain the skills that companies require.

CEEOA intends to achieve these Objectives with the use of different marketing communication tools as PR, ATL and BTL activities, and the establishment of standardized certifications of Vendors‘ qualification. Besides initiating permanent researches to follow the main indicators of outsourcing, political, economic, and investment market features, Association wishes to maintain value added relationship network with associated outsourcing industry bodies, chambers of trade and industry and professional associations globally, while creating a single information flow promoting and sharing the best practices, expert information and research findings, benefits and innovative solutions in the outsourcing industry from CEE.

Central and Eastern European Outsourcing Association has already accomplished the project ITONews.eu (http://itonews.eu) – information platform, the main aim of which is to create the single information flow from CEE countries and to serve as a meeting place for outsourcing services providers and buyers. Also a brief research “Central and Eastern Europe IT Outsourcing Review ‘2007” has been conducted under the aegis of CEEOA, where the information about IT Outsourcing markets of CEE countries can be found.

About CEEOA
Central and Eastern European Outsourcing Association (CEEOA) (http://ceeoa.org) was founded in 2008. Baltic Outsourcing Association (BOA), Ukrainian HI-TECH Initiative, Hungarian Outsourcing Association (HOA), Employers’ Association of the Software and Services Industry (ANIS) from Romania and Bulgarian Web Association (BWA) became the founders of the association. One of the main objectives of CEEOA is to promote the Central and Eastern European Region as competitive alternative to other Global offshoring destinations, and to increase services delivery quality and volume under recognized standards.

Contacts:
Iryna Dubenyuk
Email: irad@hi-tech.org.ua
Phone: +38 044 458 1753

Central and Eastern European Outsourcing Association

Send Gifts and flowers for Guaranteed and Same Day delivery to all over India. Wide Range of Gifts are available for all kind of Occasion.

victor

23 July, 2009 – Kiev – The research “Central and Eastern Europe IT Outsourcing Review 2008” provides an evidence of the rapid development of IT outsourcing services market in the Central and Eastern Europe. The CEE cluster becomes the real player on the global outsourcing market. The clients are getting more interested in the “nearshoring” to the CEE region than in the offshoring to India or China. The customers become more sophisticated in their business relationships. There has been a shift from simple cost savings as a motivation to valuing the experience of outsourcing services providers and efficiency of cooperation between the client and provider teams. The advantages of the CEE countries such as cultural compatibility with Europe and North America, technical and business experience are of great value for the clients.

One of the main objectives of the research conducted by the Central and Eastern European Outsourcing Association (CEEOA) with the support of Council of European Professional Informatics Societies (CEPIS) is to provide the holistic view on the potential of the CEE region as a global cluster for provision of nearshore IT outsourcing for the Western European countries and for offshore IT outsourcing for the North American market.

“CEE IT Outsourcing Review” is conducted for the second time. The 2007 research report "Central and Eastern Europe IT Outsourcing Review 2007" indicated that there was a great interest from the clients consuming outsourcing services and research companies. Following positive feedback for the 2007 Report, the CEEOA decided to commission an annual review on “CEE IT Outsourcing Review”, resulting in this 2008 Report. “CEE IT Outsourcing Review 2008” was conducted during January to July 2009. The national IT and outsourcing associations, largest outsourcing companies, and independent experts were invited as respondents. The Ukrainian software development company NET Technology Center WEB100 (http://www.web100.com.ua), who provide offshore outsourcing services and deals with the development of IT solutions for B2B communications and business solutions based on Social Media approaches, sponsored the research.

The research examines key development indicators of the IT outsourcing market in the 16 countries of the Central and Eastern Europe region including market value, number of professionals, number of IT companies providing outsourcing services and market rates.
“CEE IT Outsourcing Review” includes the detailed country profiles, experts estimations on the outsourcing market development during the recession period, their opinion on new tendencies and forecasts for the market recovery, profiles of the leading outsourcing companies in the region.

Victor Maznyuk, President of Ukrainian Hi-Tech Initiative, one of the CEEOA founders, noted,
“Outsourcing industry in the Central and Eastern Europe does not suffer significantly during the financial crisis. At the outset of 2009 there was insignificant number of the outsourcing companies closures. The outsourcing industry always expected from the outsourcing players to meet the client requirements quickly and to control the expenses. Having a great experience of the development on the competitive market of outsourcing services provision, the Eastern European companies learned how to work successfully during the recession period without taking drastic measures and significant business changes.

As a whole, the crisis produced the effect of improvement in the industry. The number of IT specialists slightly increased, their salary and rental fee underwent insignificant drop. This allowed companies to reduce the cost of services and to be confident during the recession period. Without any doubt I can claim that outsourcing industry is ready for the increase of provided services value in view of the forthcoming economic recovery.”

The official version of the research “Central and Eastern Europe IT Outsourcing Review 2008” is available at the information portal ITONews.eu (http://www.itonews.eu) and at the CEEOA website.

About CEEOA

Central and Eastern European Outsourcing Association (CEEOA) (www.ceeoa.org) was founded in 2008. The members of the association are the leading national IT and Outsourcing associations from the Central and Eastern Europe, among them Baltic Outsourcing Association (BOA), Ukrainian HI-TECH Initiative, Hungarian Service Industry and Outsourcing Association (HOA), Employers’ Association of the Software and Services Industry (ANIS) from Romania, Bulgarian Web Association (BWA) and ASPIRE - Association of IT & Business Process Services Companies (Poland). One of the main objectives of CEEOA is to promote the Central and Eastern European Region as competitive alternative to other Global offshoring destinations, and to increase services delivery quality and volume to the recognized standards.


Contact information:
Inna Sergiychuk
Central and Eastern European Outsourcing Association (CEEOA)

Phone: +38 044 458 1753
Email: innas@hi-tech.org.ua
ceeoa@ceeoa.org
Web: www.ceeoa.org
www.hi-tech.org.ua

CEEOA