An important aspect of business process outsourcing is its ability to free
corporate executives from some of their day-to-day process management
responsibilities. Once a process is successfully outsourced, they get more time
to, explore new revenue streams, accelerate other projects, and focus on their
By outsourcing their back office operations to third world countries, companies
have the following advantages:
Achieve cost reductions – this is made possible through process
improvements, reengineering, and use of technologies that reduce and bring
administrative and other costs under control.
Key in on company's main business – with the day-to-day back office
operations taken care of, the management is free to impart more time to
building the company's core businesses
Obtain outside expertise – Rather than recruiting and training personnel,
BPO ensures that domain experts from another company provide the needed
guidance and skills.
Meet constantly changing customer demands – many BPO vendors provide the
management with flexible and scalable services to meet the customers’
changing requirements, and to support company acquisitions, consolidations, and
Achieving revenue increases – by outsourcing non-core processes, companies
can focus on increasing their sales and marketshare, develop new products,
expand into new markets, and enhance customer service and satisfactions.