| |
|
Mphasis, an Indian outsourcing firm, is opening a centre in Colombo which will offer legal, finance and accounting services starting with 600 people in the first stage, as a downturn is ending, officials said.We have a fairly well established global footprint and with the Colombo office we are expanding it further," Gopinathan Padmanathan, president applications at Mphasis said."After completing the due diligence Mphasis were really confident."
|
|
| |
|
According to Gartner, the business process outsourcing (BPO) market in India is estimated to grow 19 percent through 2013. The domestic India BPO services market grew by 7.3 percent year on year in 2009 primarily due to the global economic uncertainty which led to some price and volume pressures. Gartner estimates the Indian domestic BPO market will grow into a USD1.2 billion market by 2011 and grow to USD1.8 billion by 2013.
|
|
| |
|
Infosys Business Process Outsourcing BPO, a unit of Infosys Technologies, that started focusing on the domestic market last year, expects 5percent of its overall revenues from Indian clients in the next two years. In a bid to cater to the Indian clients, the firm is expanding in rural areas by co-partnering with third party sub-contractors, thus leveraging on the existing infrastructure of these providers and thereby reducing the overall cost of delivering services to rural clients.
|
|
| |
|
BT has sealed a BPO agreement to send basic legal tasks to outsourcing provider UnitedLex, while putting stop to the task of its in house legal support services team in India. Going forward, a 15-strong UnitedLex team which includes lawyers, project managers and online support and administrative staff will handle commercial contracting and antitrust regulation work for BT offices in the UK, the US, India, Singapore and Hong Kong. The team will be based in Gurgaon, India.
|
|
| |
|
BMO Capital Markets has signed a long-term BPO contract with BancTec to manage its invoices and cheques. As part of the contract BMO Capital Market will direct invoices to BancTec facilities, where they are scanned, processed and archived for backup. Additionally, paper cheques will be converted to electronic images to enable clients to manage late payments or missing customer account details more efficiently.
|
|
| |
|
Knoah Solutions, Inc., an award winning provider of customer care, technical support, quality assurance and business process outsourcing (BPO) services for Fortune 1000 companies, announced today its continued global expansion with the opening of its contact center in Las Vegas, Nevada. This new facility will support the growing demand for Knoah's global contact center outsourcing services.
|
|
| |
|
Firstsource Solutions and UniRush LLC, USA have entered into a three year agreement. As per this, UniRush will be getting its customer care management services being take care of by Firstsource, which is a global provider of outsourcing services.The services that Firstsource will provide will include call center services and also back office management. This is going to support the UniRushs e-work division. Talking about the deal, Sanjeev Sinha, Executive VP, Firstsource said that the company has a long and credible track record of providing such services to big clients. And majority of them are from the financial services segment.
|
|
| |
|
Emerging markets private equity investor, Actis, has recently signed a $50 million investment deal with Integreon, a Mumbai-based outsourcing firm backed by Ayala Corporation of Philippines. Integreon, a knowledge processing outsourcer provide document, legal, analytic, and business services across the globe. Currently with operations in London, Los Angeles, New York, Mumbai, and New Delhi, Integreon hope the investment will help further expand their operations. As a result of the investment, UK firm Actis will also receive two seats on the firmb s board.
|
|
| |
|
Genpact Ltd will handle the IT operations of Bengal Aerotropolis Projects Ltd (BAPL).According to the terms of the agreement signed today, Genpact will provide the services for five years to all BAPLb s projects in India. Besides the proposed Rs 10,000-crore Aerotropolis project at Andal in Burdwan, BAPL is setting up an airport city in Ludhiana. The Bengal project is expected to be operational by 2011-12. Changi Airports International of Singapore has taken a 26 per cent stake in BAPL.
|
|
| |
|
Patni, leading global IT and BPO services provider, today announced the establishment of a new North American hub for Business Process Outsourcing operations in El Paso, Texas. The move was triggered by a multiyear, multimillion-dollar BPO services contract with a leading healthcare technology and services provider. Adding the El Paso center follows through on the stated corporate strategy to invest in specific regions around the world and contribute toward generating economic opportunities in these regions. Patni has set a goal to increase the size and scope of its North American operations to adapt to market conditions that encourage the establishment of more on-shore delivery capabilities.
|
|
| |
|
Back-office services provider Genpact has bagged a five-year contract from telecom operator Unitech Wireless to provide multiple customer service solutions to the latter. The BPO firm, however, did not disclose the size of the contract. Under the five-year contract, Genpact will deploy customer service solutions for Unitech Wireless in North India through its operation centre in Jaipur.
|
|
| |
|
TCS has achieved a watershed in the UK public sector, with the award of a potential B#600 million, ten-year IT and business process outsourcing (BPO) contract with the UK government's Personal Accounts Delivery Authority (PADA), which has the option to extend for a further five years. The contract, which is to be signed at the end of March 2010, will be by far the largest deal won by an offshore vendor with the UK government to date. This is a clear indication that the appetite for global delivery has changed among UK public sector organizations in the light of a new era of public spending cuts.
|
|
| |
|
Aditya Birla Minacs, an arm of Aditya Birla Group, on Tuesday announced the acquisition of the UK-based Compass BPO, a leading end-to-end finance and accounting (F&A) services provider.Through this acquisition, Minacs would take over all the operations of Compass across the UK, US, Middle East and in India, bringing Minacs F&A employee strength to 600, it said in a statement.
|
|
| |
|
The US is the largest trading partner of India. Indo-US trade relations have been strengthened following the liberal policies adopted by the Indian government to promote foreign direct investment (FDI) in the country in the early 1990s.In recent times, Indo-US trade has increased by 25%, indicating ample scope of growth for Indian companies. Indo-US bilateral relations have been further consolidated by the growing presence of the Indian SMEs in the US. Significantly, an increasing number of Indian SMEs in the legal process outsourcing (LPO) sector can be attributed for fuelling this growth.
|
|
| |
|
US largest drugstore chain Walgreens has announced a 10-year outsourcing deal with Indias BPO provider Genpact. As part of the contract, Walgreens will shift its accounting processes and jobs to Genpact, a move that will involve transfer of at least 500 jobs. This is Genpact fourth-large deal in past three months, signaling a gradual bounce back in the global BPO business market.
|
|
| |
|
ExlService Holdings, Inc., a leading provider of outsourcing and transformation services, has announced plans to set up two new delivery centers in Noida and Jaipur in India. These centers will expand EXLb s global services capacity, support new client acquisitions and enable greater flexibility to meet client requirements. It will also strengthen EXLb s ability to provide a stronger business continuity framework.
|
|
| |
|
US-based private equity group KKR-owned HR software and services provider NorthgateArinso has acquired the HR management division of US based Convergys for USD100 million. The firm will pay about USD85 million at closing and another USD15 million over three years. The acquisition includes the assets, customer portfolio and global delivery network of Convergysb HR management division. Convergys HR management division alone has global revenue run rate of about USD250 million and services some major clients like Cadbury, Whirlpool and Shell from India. This takes the total value of the NorthgateArinso-Convergys entity to be around USD900 million.
|
|
| |
|
Software exporter L&T Infotech, which has been lagging its larger rivals in growth rates and profitability, wants to add BPO capability to its portfolio of offerings so it can provide customers with the full range of services starting from application development and testing to back-office processing. The company has appointed one of the big four consulting firms to advise on its BPO strategy. L&T Infotech is a fully-owned subsidiary of engineering giant Larsen & Toubro.
|
|
| |
|
BMO Capital Markets has signed a long-term BPO contract with BancTec to manage its invoices and cheques. As part of the contract BMO Capital Market will direct invoices to BancTecs facilities, where they are scanned, processed and archived for backup. Additionally, paper cheques will be converted to electronic images to enable clients to manage late payments or missing customer account details more efficiently.
|
|
| |
|
Indian media company UTV Software Communications has signed a five-year BPO deal with IBM to streamline its key provisions. The technology giant will take over the companys finance and accounts, rights management, procurement, projects, material management and other key functions in a bid to provide a customer-centric operating environment. Included in the contract is Indias first cloud-enabled email system, according to the company.
|
|
| |
|
India-based back office services firm EXL Services, which competes with bigger rivals like Genpact and WNS Global Services, plans to establish a delivery footprint in its top export market of the US through an acquisition. The firm is currently evaluating several deals, said the companyb s president and CEO Rohit Kapoor. b We are pursuing acquisitions for geographic location and capability. For geographic location, we are primarily interested in onshore. There are several deals in the pipeline, some in the initial stages, some in the due diligence stage and others, where we are vetting the term sheet,b says Mr Kapoor.
|
|
|