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Its flooding assignments for Indian legal process outsourcing LPO companies in spite of having a worst economic condition, while law graduates in the country are not at all interested in choosing LPO as a profession. It is the least preferred profession among law students, finds a new survey. Due to its costeffectiveness, Indian LPOs are the most preferred destination for multinational companies.
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Spanco Bpo Services Ltd, a part of SPANCO group launcheda new BPO centre in Dehradun on Sept 24th, 2009; at Doon Business Park on themain Saharanpur Road, opposite Transport Nagar. This centre is a part of a 2lac sq ft covered area, built to international specifications, having acapacity of over 3000 production seats which can offer employment to over 7500 people.
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Cambridge Integrated Services, a leader in innovative claims and risk management services and subsidiary of Cambridge Solutions, has received a multi BPO contract to handle insurance claims transactions for the Victorian WorkCover Authority of Australia.
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Indian tech majors Infosys Technologies and Wipro are set to enter the booming domestic back-office service market, multiplying by more than one-third every year, and join a tech revolution happening in rural India. Infosys BPO, the USD316-million back-office service arm of Infosys, plans to tie up with service providers with shops in rural areas and small towns for its domestic operations, company officials said. The revenue-share model will see Infosys getting the customers and the rural operators doing the service. The USD395-million Wipro BPO too will enter the domestic market soon. It already provides technology and other supports to a few rural service providers and may also explore service delivery tieups with them, company officials said.
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Expanding its footprint in Latin America, the country's largest software exporter TCS says that it has opened a new deliverycentre in Buenos Aires for providing consulting, BPO and IT services which will employ 250 professionals. "Our growing presence in Latin America continues to be of strategic importance to our overall business growth and we remain committed to working in close collaboration with institutions and universities (here) to help foster the development of local talent in Argentina and provide our customers with IT solutions from this location," TCS CEO S Ramadorai said.
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Caretel Infotech, a Dalmia group, business process outsourcing (BPO) services provider has bagged a two-year contract from state-owned Mahanagar Telephone Nigam Ltd (MTNL) to manage the latter's call centre operations. The financial terms of the deal were not disclosed. In a statement issued by Caretel , the company says the contract initially provides for 200 seats and this would help MTNL save costs and ramp up profitability.
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CDC Global Services, a wholly owned subsidiary of CDC and a provider of IT and IT-enabled services and consulting, has said that it is planning to expand its business process outsourcing BPO operations during the third quarter that includes the opening of two new offices located in Mumbai and Pune, India and the addition of 450 more seats. CDC Global Services started its BPO operations late in the first quarter of 2009 with 50 seats at two offices located in Mumbai and Pune, India, where it was already operating its IT outsourcing operations.
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Bad times for some American companies is turning into good times for Indian legal offshoring industry.
For reasons largely economic and partly cultural, Indias legal process outsourcing, or LPO, services providers have seen a sizeable uptick in business since the US economy has faltered. In particular, firms that handle support functions, such as reviewing documents and researching witnesses for US litigation, have enjoyed the biggest increases amid mounting disputes over who knew what and when in the mortgage and related markets meltdown.
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Mobile services provider Vodafone Hutchison has announced offshoring a total of 450 call centre jobs from Melbourne to India and Tasmania. The decision comes three months after Vodafone Australia Ltd and Hutchison 3G Australia formed a 50:50 joint venture.
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In order to streamline its BPO services, 3i Infotech, an IT solutions provider has established 3i Infotech BPO, its wholly owned subsidiary. The subsidiary would enable us to offer the complete range of business process services to our clients and leverage the growth opportunity in BPO, which is experiencing a new upsurge of activity in the domestic market, said Anirudh Prabhakaran, Executive Director and President, South Asia, 3i Infotech.
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Aditya Birla Minacs, the BPO arm of the AV Birla group, is targeting a two-fold jump in turnover at USD 1 billion by 2013 with its three-tier strategy. It also plans to focus on the non-voice BPO business.We plan to increase engagements with other Aditya Birla group companies, besides growing organically. We are also looking for potential acquisitions in the non-voice BPO business, Deepak Patel, CEO of Aditya Birla Minacs, said today on the sidelines of a programme organised by Nasscom.
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TeleTech Holdings a global providers of business process outsourcing BPO solutions, announced that it has expanded its multiyear agreement with a Global 100 communications services provider.Under terms of the agreement, TeleTech will provide additional technical support, billing support, and general inquiries to the clients customers. TeleTech has the advantage of global sourcing model and ability to leverage the builtin efficiencies of its business processes and technology, providing better customer management. After just six weeks, the client chose to double its commitment to TeleTech.
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Barclays, the British banking major has decided to set up a 5000 seater captive BPO unit in India.The bank, which sold its 50 percent stake in BPO firm Intelenet Global Services last year, had earlier asked the BPO firm to set up a 1,000 seat BPO facility under the build operate transfer BOT model. However, it has now decided to go on its own.
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Quadrem has signed a global business process outsourcing BPO agreement with SAP AG. With this agreement, the companies aim to help customers reduce the cost and complexity of implementing and operating integrated electronic sourcing, procurement, invoicing and contract management processes.
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TriZetto Group has signed a six-year software and services contract with Lovelace Health Plan to enable the provider-owned plan to efficiently serve its members in New Mexico, optimise business operations and move toward Integrated Healthcare Management (IHM). Under the agreement, TriZetto will provide business process outsourcing (BPO) services on its hosted and managed Facets enterprise administration system. Other hosted systems will include its NetworX Suite, Facets Workflow and a TriZetto module that will streamline service of Lovelace Health Planb s Medicare population.
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Healthcare BPO firm Omega Healthcare Management Services plans to add 7,000 employees to its India facilities. CEO Gopi Natarajan said the company anticipates its client base will double and revenues grow four fold by 2012. Omega, which currently employs about 2,000 staff at its Bangalore and Chennai facilities, will invest USD50 million to expand in India and grow sales from USD 15 to USD 20 million to USD 70 to USD 90 million. Bulk of the hiring will take place in Bangalore, Natarajan added.
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Nasdaq-listed Cognizant has acquired Pepperweed Advisors, the IT consulting services arm of US-based Pepperweed Consulting , for an undisclosed amount. b The acquisition brings to Cognizantb s IT Infrastructure Services practice a strategic consulting capability,b Cognizant said.The IT firm, which provides consulting, technology and BPO services, has over 50 delivery centres and around 64,000 employees, the majority of whom are based in India.
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Kale Consultants Ltd, a leading solutions provider to Airline, Logistics and Travel ALT industry, announced that it has entered into a multiyear outsourcing contract with Wataniya Airways, Kuwaits new full service luxury airline. As part of the deal, Kale will deliver complete outsourced revenue accounting and passenger audit services from its delivery centre. Kale will put into service its industry leading passenger revenue accounting solution REVERA, as the backbone of this platformbased BPO deal. Kale will provide services to the airlines from its Managed Processing Services centres in India.
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Indian outsourcing and BPO comapany Wipro Technologies will soon open its first business process outsourcing hub in Metro Manila and occupy half of Lucio Tan groupb s Eton Cyberpod Centris building at the new urban development near the Edsa-Quezon Avenue intersection in Quezon City.
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