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IT major Tata Consultancy Services (TCS) has established its third worldwide delivery centre in Queretaro in Mexico. The company claims that newly revealed facility, will further flourishes TCSs presence in the country. The company stated that it will hire 500 professionals for its new centre during the latest financial year. According to sources, the customers will get state of the art IT services, consultancy, test factory and business process outsourcing at the new centre.
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The country's software and business process outsourcing exports are expected to rise 5.5 per cent to touch USD50 billion in the current fiscal (2009- 10), says industry body Nasscom. The estimation is in line with an earlier forecast of 4-7 per cent given by Nasscom. The industry was optimistic to reach the USD50 billion milestone export target in the current fiscal. For 2010-11, it hopes that IT and BPO exports should grow at an annual 13 to 15 per cent to touch USD 56-57 billion as the slowdown peters out and the world economy recovers boosting demand for outsourcing. The sector's export growth had been slowing down from 32 per cent five years ago to single digits of late.
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Hewlett-Packard HP expects outsourcing and off shoring IT infrastructure to be an emerging growth engine for the global technology services industry, the company has announced. Outsourcing and offshoring of IT infrastructure is emerging as one of the key growth engines for the global technology services industry and it is estimated that the remote infrastructure management (RIM) market is likely to exceed USD 8.6 billion in India by 2010. Hewlett Packard (HP), the global technology giant, will be scaling up the India operations for its IT infrastructure outsourcing (IO) business leveraging on the scale and labour arbitrage that the country offers, says said Ludger Rohlmann ,VP, ITO .
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Virgin Atlantic has signed a five-year agreement with SITA services to provide IT support for the airline. Under the five-year agreement, SITA services will provide Virgin with more than 100 sites worldwide in addition to taking over 40 contracts from previous suppliers. The airline IT specialist will also supply international and domestic IP virtual private networks, voice-managed local area networks, cabling, core network support as well as vendor and service management.
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IT major Wipro Technologies has entered into a multi-year outsourcing engagement with British American Tobacco, to help the company improve effectiveness and efficiency of application support services for its global business operations. Under the agreement, both companies will partner to leverage Wipro's global scale and transformational capabilities to achieve results in productivity, IT costs and service quality, a release said.
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Etisalat DB Telecom, the Indian unit of UAEs Etisalat, has entered into an agreement with Tech Mahindra Ltd for outsourcing information technology applications valued at USD400 million, in over 10 years, the telecom firm said.The outsourcing deal would include implementation of end-to-end IT applications and infrastructure, system integration and managed services, including components in Business Support System BSS and Operating Support System OSS domain, says Etisalat DB Telecom.
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L&T Infotech, which competes with larger rivals Tata Consultancy Services (TCS) and Infosys, has won new outsourcing contracts from Indian Railways for building and deploying enterprise resource planning (ERP) solutions. These contracts, the first among a series of over Rs 100 crore projects being planned by the Indian Railways, will help one of the most complex and largest railway systems in the world automate its freight and locomotive management systems.
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Queensland's education department has renewed its IT outsourcing contract with Unisys netting the company an additional USD41 million from the state's coffers. Under the contract, Unisys will continue to provide IT services to TAFE Queensland and the Australian Agricultural College for the next three years. The contract also includes two optional one-year extensions.
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Tata Consultancy Services TCS, has announced having signed a 5 year global contract with global telecommunications company Ericsson to deliver application maintenance and development services for Ericssons internal IT operations.TCS has been selected as one of the two strategic partners that will its services to Ericsson.
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The Association of Train Operating Companies (ATOC) has renewed its long-term IT outsourcing contract with Capgemini UK plc for a further ten years. The GBP18.5 million contract covers support for the UKs National Rail Reservation System for the period 2009-2019 and was signed between Capgemini and Rail Settlement Plan Ltd (RSP) which is part of ATOC. Under the contract Capgemini will provide the IT infrastructure, Application Management and Infrastructure Management support of the reservation service.
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IBM has gained a ten year outsourcing deal with Sardar Bhiladwala Pardi People’s Co-operative Bank (SBPPCB) in India. This is new client for IBM, confirms Neeraj Sharma, director, integrated technology services at IBM India/South Asia, and the company had to compete with ‘several local and multi-national companies’ for the contract.
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House of Fraser has handed Capgemini UK a seven-year contact to take over the running of the retailer's entire IT operation.The contract, which begins this month, includes management of datacentre services, applications support and development, service desk and desktop support.These services were previously completed in-house and the agreement will see House of Fraser IT staff transfer to Capgemini UK.
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The Indian video games industry is poised to grow 49 per cent to touch USD 830 million by 2012, when the country's overall animation market will scale USD1 billion, says a report of software industry body Nasscom. According to the 2008-09 report of the IT-BPO industry body, the Indian animation industry was worth USD494 million in 2008. Globally, it will grow to a size of USD 100 billion at an annual growth rate of 10 per cent by 2012.
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Australian blue chip companies are more likely than their overseas counterparts to send technology work to cheaper offshore locations such as India, according to a survey. Technology chiefs from Qantas, Foster's, Westpac, Holden and Wesfarmers Insurance were among 19 local participants in the Capgemini study.Chief information officers from 490 large commercial and public entities worldwide participated in the survey and included L'Oreal, Mars, Michelin, Allianz, ArcelorMittal, Bayer, Air France, Sanofi-Aventis and Shering Plough.
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Computer maker Dell Inc has launched a technology services focused company, Dell Services,that will focus on the mid-market enterprise customers. The company has integrated Perot Systems to its services business. Dell bought Perot Systems in September for USD3.9 billion, and the combined services entity has already pitched for 88 contracts. These contracts, mostly in the USD20-50-million range are similar to what Indian technology players target.
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L&T Infotech, which competes with larger rivals Tata Consultancy Services TCS and Infosys, has won new outsourcing contracts from Indian Railways for building and deploying enterprise resource planning ERP solutions. These contracts, the first among a series of over Rs 100 crore projects being planned by the Indian Railways, will help one of the most complex and largest railway systems in the world automate its freight and locomotive management systems.
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Nokia has outsourced desktop management and help desk functions in 76 countries to Indian outsourcer HCL Technologies. HCL announced that the handset maker has signed a five year contract.The outsourcer has set up a new office in Helsinki, Finland, to deliver nearshore services to Nokia, in addition to delivering services from centers in Poland, China, the U.S. and India.`The contract includes multilingual helpdesk services in 13 languages, global account management, workstation packaging, creation and maintenance, workstation security management, and onsite support services delivered by partners, HCL said.
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The IT R&D offshoring market in India is expected to record a CAGR of 23 percent to touch USD 21.4 billion by 2012, according to a study done by Zinnov, a consulting firm. Zinnov said there are around 600 MNC captive centres in India and for 2008, the total revenue is expected to touch USD 9.4 billion with USD 5.8 billion going to come from the MNC captive centres rest from the third-party vendors.
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New telecom entrant STel has awarded a five-year IT outsourcing contract to Tech Mahindra. STel, which plans to compete with incumbent phone firms, including Bharti Airtel and Reliance Communications, had shortlisted Tech Mahindra and Wipro for outsourcing system integration-managed services. The contract also includes maintenance of the phone business and operational support systems.
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The market for information technology or IT services in India will touch USD13 billion by 2013 according to a study released by the Indian unit of Singapore-based Springboard Research, an IT market research firm. The domestic market is expected grow at an average of nearly 19 percent annually from USD5.7 billion at the end of the financial year ended March 2008.
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HCL Axon has won a five year global IT contract with international pharmaceuticals giant GlaxoSmithKline (GSK).The agreement, called the Global Strategic Information Technology Master Services Agreement, details that HCL AXON and HCL Technologies will provide systems integration, SAP implementation and IT consulting services to GSK globally.Under the agreement, HCL will first act as GSKs systems integration partner for a large SAP-enabled business transformation programme. The scope of the project is currently in development.
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Japans third-biggest automaker Nissan has invited outsourcing companies including TCS, Wipro, IBM and Mahindra Satyam to bid for an application development and maintenance deal, potentially worth around USD250 million. Nissan, which currently works with Mahindra Satyam, among several other vendors, is among the other Japanese companies such as Sony and Toyota, who are seeking to reduce their operational costs by outsourcing IT and back-office projects to India. They are expected to spend around USD2 billion on outsourcing with India-based vendors this year, according to experts tracking these contracts.
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HCL Axon, a division of HCL Technologies and the worlds largest services provider dedicated to SAP solutions, has announced that it has signed a five year Global Strategic Information Technology Master Services Agreement with GlaxoSmithKline (GSK), one of the worlds largest pharmaceutical companies. This agreement describes how HCL AXON and HCL Technologies will provide systems integration, SAP implementation and IT consulting services to GSK globally. The first activity under this agreement is to be GSKs systems integration partner for a large SAP-enabled business transformation programme, the scope of which is in development.
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The Association of Train Operating Companies (ATOC) has renewed its long-term IT outsourcing contract with Capgemini UK plc for a further ten years. The GBP18.5 million contract covers support for the UK's National Rail Reservation System for the period 2009-2019 and was signed between Capgemini and Rail Settlement Plan Ltd (RSP) which is part of ATOC. Under the contract Capgemini will provide the IT infrastructure, Application Management and Infrastructure Management support of the reservation service.
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HCL Axon, a division of HCL Technologies and a provider of SAP solutions, today said it had signed a five-year Global Strategic Information Technology Master Services Agreement with pharmaceutical major GlaxoSmithKline (GSK).A press release from HCL said the agreement describes how HCL Axon and HCL Technologies, will provide systems integration, SAP implementation and IT consulting services to GSK globally.
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